Reporting to executive leadership and partnering closely with the Chief Nursing Officer, this ... Licensed for 124 beds (Adult, Geriatric, IDD) * Current census ~20; scaling to 80-100 patients
Reporting to executive leadership and partnering closely with the Chief Nursing Officer, this ... Licensed for 124 beds (Adult, Geriatric, IDD) * Current census ~20; scaling to 80-100 patients
Idd Executive information
What is an IDD Executive?
An IDD Executive, or International Direct Dialing Executive, is a professional responsible for managing and overseeing international telecommunications and direct dialing services for a company. Their duties often include coordinating with service providers, ensuring seamless international connectivity, troubleshooting issues, and optimizing call costs. IDD Executives may also analyze usage data, maintain compliance with regulations, and assist in implementing new telecom technologies. They play a key role in supporting global business communications and ensuring efficient international operations.
What are the key skills and qualifications needed to thrive as an IDD Executive?
To thrive as an IDD (Intellectual and Developmental Disabilities) Executive, you need expertise in organizational leadership, program management, and a background in social services or healthcare administration, often supported by a relevant degree. Familiarity with case management software, compliance regulations, and data analysis tools is important for overseeing operations and ensuring quality care. Strong interpersonal skills, strategic thinking, and the ability to advocate for individuals with disabilities distinguish top performers in this role. These skills are crucial for delivering effective services, meeting regulatory standards, and leading teams that support vulnerable populations.
What are some common challenges faced by an IDD Executive when coordinating services for individuals with intellectual and developmental disabilities?
IDD Executives often encounter challenges in balancing limited resources with the diverse and complex needs of individuals they serve. Coordinating effective care involves navigating regulatory requirements, ensuring compliance, and collaborating with families, healthcare providers, and support staff. Additionally, maintaining high-quality services while managing budget constraints and staff turnover can be demanding. Successful IDD Executives develop strong communication, problem-solving, and leadership skills to address these challenges and ensure positive outcomes for their clients.
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Director of Quality, Risk & Compliance
Pontiac, MI • On-site
Merraine Group
Other
This job post has expired today. Applications are no longer accepted.
Job description
Pontiac General Hospital is seeking a hands-on, strategic Director of Quality, Risk & Compliance to lead quality, patient safety, and regulatory functions within a growing behavioral health hospital.
This is a highly visible leadership role at a pivotal time of expansion. With plans to significantly increase census and scale operations, the Director will have the opportunity to build and strengthen systems, implement best practices, and drive a culture of safety and continuous improvement across the organization.
Reporting to executive leadership and partnering closely with the Chief Nursing Officer, this individual will play a key role in shaping quality outcomes and operational excellence.
Why This Role
- High-impact leadership role with direct access to executive leadership and the Board
- Growth environment with rapid expansion in patients and staff
- Collaborative, non-punitive culture focused on safety and improvement
- Entrepreneurial setting with the ability to build and influence systems
- Opportunity to help the hospital evolve into a Center of Excellence
Key Responsibilities
- Lead all aspects of Quality, Risk Management, and Compliance
- Oversee and evolve the QAPI program, including KPI tracking and performance improvement initiatives
- Ensure compliance with CMS and Joint Commission standards, lead survey readiness and audits
- Direct incident reporting, investigations, and root cause analyses (RCAs)
- Identify trends, mitigate risk, and implement corrective actions in real time
- Drive data collection, analysis, and reporting to inform decision-making
- Partner cross-functionally with clinical and operational teams to improve processes
- Provide education and training on quality, safety, and regulatory requirements
Ideal Candidate
- 3–5+ years of experience in Quality, Risk, Compliance, or Performance Improvement in a hospital setting
- Strong understanding of behavioral health operations (required; must have BH exposure)
- Experience with QAPI, regulatory compliance, audits, and data analysis
- Familiarity with CMS and Joint Commission standards
- Proven ability to lead investigations and drive process improvement
Preferred:
- Clinical background (RN or similar)
- Advanced degree
- Experience with restraint/seclusion practices
- Knowledge of Michigan Mental Health Code and CON
Culture & Fit
- Self-starter who operates with urgency and accountability
- Collaborative and solutions-oriented (non-punitive approach to quality)
- Comfortable in a fast-paced, growth environment
- Strong communicator with a business-minded perspective
Organizational Snapshot
- Independent, for-profit behavioral health hospital
- Licensed for 124 beds (Adult, Geriatric, IDD)
- Current census ~20; scaling to 80–100 patients
- Team growing from ~60 to 170–200 FTEs
- Supported by engaged and accessible leadership