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Id Me Jobs (NOW HIRING)

ID.me

Director of Martech

New York, NY · On-site +1

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and ...

ID.me

Security Guard

Mclean, VA · On-site

$25 - $27/hr

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and ...

ID.me

GRC Technical Program Manager

Mclean, VA · On-site

$176K - $213K/yr

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and ...

ID.me

GRC Technical Program Manager

Mountain View, CA · On-site +1

$176K - $213K/yr

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and ...

ID.me

Security Guard

Mclean, VA · On-site

$25 - $27/hr

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and ...

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Id Me information

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How much do id me jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for id me in the United States is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Id Me vs Background Check Specialist?

AspectId MeBackground Check Specialist
Required credentialsNone specific; online account setupBackground screening certifications often preferred
Work environmentOnline platform, remote or on-siteOffice-based, administrative setting
Employer usageUsed by government agencies and employers for identity verificationHired by companies to conduct background checks
Search and comparison intentIdentity verification processBackground screening procedures

Id Me focuses on identity verification using online platforms, often for government or employment purposes. Background Check Specialists perform detailed background screenings for employers. While both roles involve verification, Id Me is primarily a digital identity tool, whereas Background Check Specialists handle comprehensive background investigations.

What is an ID.me agent and what do they do?

An ID.me agent is a customer support professional who helps users verify their identities through the ID.me platform. They assist with questions about the verification process, troubleshoot issues, and ensure that users' personal information is secure. ID.me agents work with individuals trying to access government services, healthcare, or other secure systems that require identity verification. Their primary goal is to provide a smooth and secure experience for users needing to prove their identities online.

What are some typical challenges faced by professionals working in digital identity verification roles at companies like ID.me?

Professionals in digital identity verification roles, such as those at ID.me, often encounter challenges related to balancing strong security protocols with providing a seamless user experience. They must stay up-to-date with evolving fraud tactics and regulatory requirements, which can change rapidly. Additionally, collaboration across teams—such as engineering, customer support, and compliance—is essential to address user issues and improve verification processes. These roles require adaptability, attention to detail, and strong communication skills to ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as an Identity Verification Specialist at ID.me, and why are they important?

To thrive as an Identity Verification Specialist at ID.me, you need a keen attention to detail, familiarity with identity verification processes, and a background in customer service or fraud prevention. Proficiency with digital verification systems, secure document handling platforms, and possibly certification in identity management or cybersecurity tools is often required. Strong communication, problem-solving abilities, and discretion are standout soft skills for assisting users and maintaining data privacy. These skills ensure accurate verification, protect users against fraud, and uphold trust in secure digital identity solutions.
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What cities are hiring for Id Me jobs? Cities with the most Id Me job openings:
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Id Me jobs near you
Infographic showing various Id Me job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,702 per year, or $21.5 per hour.
Member Support Representative II - Verifications

Member Support Representative II - Verifications

ID.me

Mclean, VA

Other

Medical, Dental, Vision, PTO

Posted 5 days ago

ID.me rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

164th of 186 rated software companies

Job description

Company Overview
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
Role Overview
As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service.
This opportunity is located onsite at ID.me's headquarters in McLean, Virginia. This is a full time opportunity and is not able to be done remotely.
Responsibilities:
  • Conduct inbound video verification calls with members, ensuring a friendly and professional experience
  • Verify member identities across multiple communities by requesting and validating required documentation
  • Address member inquiries and concerns related to the verification process
  • Assist with account recovery to track, manage and resolve members' issues, ensuring a secure and efficient resolution
  • Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals
  • Adhere to the companies Quality Assurance program and the associated policies
  • Collaborate with team leads and management to enhance the verification process
  • Stay updated on company policies, procedures, and industry regulations
Required Education and Experience:
  • High school diploma or equivalent required
  • Minimum 6 months of experience in customer support role preferably in a contact center environment
  • Minimum 6 months of experience using Mac and/PC platforms for daily operations
Skills & Competencies:
  • Ability and willingness to work in-office five days per week
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and capable of de-escalating conflict
  • Consistently demonstrates punctuality and reliability in attendance
  • Proficiency in using video conferencing software like Zoom
  • Proficiency in using Google Suite
  • Proficiency in using ticketing software like Zendesk
  • Ability to handle sensitive information with confidentiality
  • Ability to thrive in a fast-paced environment when there are changing priorities
  • Ability to be a team player with a strong, self-managing work ethic
  • Ability to be a self-starter with a passion for learning and continuous improvement
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
What We Offer:
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
    • Our Contact Center is a 24/7 operation, we have multiple shifts to choose from
  • Competitive salary and benefits package
    • Shift differential for nights and overnights
    • Medical, Dental, and Vision Insurance
    • Eligible for 15 days of accrued Paid Time Off annually
  • Paid training and ongoing professional development

ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores).
ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.

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