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ICG

IT Triage Engineer

Miami, FL · On-site

$45K/yr

Responsible for maintaining ICG's information accurate in ConnectWise Additional Duties and Responsibilities * Improve customer service, perception, and satisfaction * Fast turnaround of customer ...

HSBC Global Services Limited

Rejoignant l'équipe ICG Banks, la personne retenue soutiendra plus spécifiquement la gestion et le développement de la relation commerciale avec les institutions financières bancaires françaises ...

CDW

Senior Program Manager

Los Angeles, CA · On-site

$160K - $175K/yr

Manage MILCON and ICG programs from initiation through planning, execution, and closeout, ensuring alignment with mission requirements and Marine Corps standards * Lead program planning and execution ...

CDW

Senior Program Manager

Los Angeles, CA

$125K - $125K/yr

What you will do Manage MILCON and ICG programs from initiation through planning, execution, and closeout, ensuring alignment with mission requirements and Marine Corps standards Lead program ...

CDW

Senior Program Manager

Vernon, CA

$125K - $125K/yr

What you will do • Manage MILCON and ICG programs from initiation through planning, execution, and closeout, ensuring alignment with mission requirements and Marine Corps standards • Lead program ...

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How much do icg jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for icg in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.19 per hour, depending on experience, location, and employer.

What is an ICG?

ICG stands for Institutional Client Group, which is a division commonly found within large financial institutions like Citi. The ICG provides a range of financial products and services to corporations, governments, and institutional investors globally. Their offerings typically include investment banking, treasury and trade solutions, markets and securities services, and private banking. Professionals working in ICG roles help clients manage assets, access capital markets, and achieve financial goals.

What are the key skills and qualifications needed to thrive as an Institutional Client Group professional?

To thrive in an Institutional Client Group (ICG) role, you need strong analytical skills, financial acumen, and a solid educational background in finance, economics, or a related field. Familiarity with financial modeling tools, Bloomberg Terminal, and regulatory compliance systems is typically required, along with relevant certifications such as CFA or FINRA licenses. Exceptional communication, relationship-building, and problem-solving abilities help professionals excel in client interactions and cross-functional teams. These skills and qualities are crucial for delivering value to institutional clients, managing complex transactions, and ensuring regulatory compliance in a fast-paced financial environment.

What are some common challenges faced by professionals working in Institutional Client Groups, and how can they be addressed?

Professionals in Institutional Client Groups often navigate complex client needs, fast-paced market changes, and strict regulatory environments. Balancing multiple high-priority client accounts while maintaining compliance and delivering tailored financial solutions can be demanding. Success in this role typically requires strong communication, adaptability, and collaboration with cross-functional teams such as risk management, product specialists, and compliance officers. Building effective time management strategies and staying updated on market trends can help overcome these challenges and drive career growth within the ICG.

What is the difference between ICG vs Sonographer?

AspectICGSonographer
Required CredentialsCertification in ICG technology, often a specialized courseAccredited sonography program, ARDMS or CCI certification
Work EnvironmentHospitals, clinics, cardiology labsHospitals, diagnostic imaging centers, clinics
Industry UsageUsed in cardiac imaging to assess heart functionUsed for general diagnostic imaging of various body parts

ICG specialists focus on using indocyanine green dye for cardiac and vascular imaging, while sonographers perform a broad range of diagnostic ultrasound procedures. Both roles require certification and work in healthcare settings, but ICG is more specialized in cardiac imaging, whereas sonographers have a wider scope of practice.

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Icg jobs near you
Infographic showing various Icg job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 16% Hybrid, and 5% Remote job distribution, with an average salary of $50,854 per year, or $24.4 per hour.

IT Triage Engineer

ICG

Miami, FL • On-site

$45K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
Objectives
  • Exhibit a sense of urgency when responding to client reps Authorized Client Reps (ACRs)
  • Improve response time on service tickets (keeping client rep informed along the way)
  • Assign clearly responsible person for each event
  • VIP treatment (as perceived by ACRs)

Experience
  • 1+ years in any customer service role and basic IT knowledge

Essential Duties and Responsibilities
  • Act as the single point of contact to the customer for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of resources
  • Process service requests as they arrive through email, manual entry, or direct customer input
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Responsible for maintaining ICG's information accurate in ConnectWise

Additional Duties and Responsibilities
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Responsible for entering time and expenses in ticketing system as it occurs
  • Understand processes in ticketing system by completing assigned training materials
  • Enter all work as service tickets into ticketing system
  • General clerical and administrative work as needed
  • Keep client contact information (displayed within Client Concierge Dashboard in MS Teams)

Training
  • Customer Service Basics
  • Any Technology Type Training
  • Extensive training in ConnectWise will be provided
  • Extensive training in ICG Systems, Policies and Procedures will be provided

Compensation
  • Starting at $45,000 depending on experience

Who We Are:
ICG, a New Charter Company, has been honored for its stellar reputation and strong trust among customers and industry peers. The recognition reflects the overwhelming nominations received from subscribers and stakeholders. After a rigorous evaluation process, ICG emerged as the Top Cloud-Based Managed Services Provider 2026.The assessment was conducted by an expert panel of C-level executives and industry thought leaders. This award highlights ICG's excellence, innovation, and leadership in cloud-managed services.
We take care of our people with a competitive salary commensurate with experience and a full benefits package including health, dental, short and long-term disability, 401(k) with employer match, FSA, HRA, and flexible PTO.
ICG, a New Charter Company, is a full-service technology solution provider based in Miami since 1977. Our mission is relentless commitment to servicing your technology needs. With client relationships dating over 30 years, we generate over 90% of our business through referrals. Our entire staff is always ready to respond to any of your IT needs.
At ICG, a New Charter Company, our people are our greatest asset. We empower you with training, mentorship, and a supportive environment so you can excel.
ICG, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. GraVoc, a New Charter Technologies Company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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