Job Overview:
Requirement/Must Have:
- 5+ years of hands-on experience with IBM Netcool/Omnibus (ObjectServer, Probes, Gateways).
- Strong understanding of Netcool architecture, including OMNIbus, Impact, WebGUI/Dash, and Message Bus.
- 3+ years of Linux system administration experience (user management, file systems, networking, security).
- Working knowledge of Oracle database administration (SQL queries, basic DBA tasks, performance monitoring).
- Proficiency in scripting languages: Bash, Python, or Perl.
- Experience with event correlation techniques and alert management strategies.
Responsibilities:
- Design, implement, and maintain IBM Netcool/Omnibus infrastructure for enterprise-wide event management.
- Develop and optimize ObjectServer configurations, triggers, and automation procedures.
- Create and maintain event correlation rules, filters, and enrichment policies to reduce alert noise and improve signal-to-noise ratio.
- Monitor platform performance and implement tuning strategies to ensure optimal operation.
- Manage probe configurations for multi-vendor monitoring tool integration.
- Administer Linux systems (RHEL) hosting Netcool/Omnibus components.
- Understand Netcool / Omnibus Oracle database schemas for tasks including data management, integrations and reporting for Netcool backend databases.
- Implement and maintain high availability and disaster recovery solutions.
- Execute system upgrades, patching, and maintenance activities with minimal downtime.
- Troubleshoot complex technical issues across the event management stack.
- Design and implement webhook integrations with third-party monitoring and ITSM platforms.
- Develop custom integration solutions using APIs, scripting (PHP, JavaScript, Bash, Python), and middleware technologies.
- Create automation workflows to streamline event processing and incident management.
- Collaborate with Observability teams to onboard new monitoring sources.
- Apply ITIL-aligned event management best practices.
- Develop and maintain comprehensive technical documentation, runbooks, and operational procedures.
- Establish and enforce naming conventions, coding standards, and configuration management practices.
- Participate in change advisory board reviews and ensure proper change management protocols.
Nice to Have:
- Experience integrating Dynatrace monitoring platform with Netcool via webhooks or API, leveraging Dynatrace's AI-powered problem detection.
- Hands-on experience with bidirectional integration between Netcool and ServiceNow for incident and event management workflows.
- Experience with webhook architectures and RESTful API integrations.
- Knowledge of additional Observability and Enterprise Data Center tools (Client , Control-M).
- IBM Netcool Impact or OMNIbus Process Control scripting.
- Experience with IBM Cloud Pak for AIOps.
- ITIL v3 Foundation certification or higher.
Skills:
- Excellent problem-solving and analytical abilities.
- Strong communication skills with ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively in a team environment.
- Experience working in 24/7 production environments with on-call rotation participation.
Qualification And Education:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- IBM certifications related to Netcool/Tivoli products.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.