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Ip Technical Support Jobs (NOW HIRING)

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Title: Technical Support Location: Richmond, VA Duration: Long term Onsite Position Summary The ... Knowledge Skills and Abilities Working knowledge of networking fundamentals, including TCP/IP, DNS ...

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and ...

Weekday AI

Technical Support Specialist

Allen, TX

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and ...

Gotham Biotech

Technical Support Advisor

Portland, ME · Remote

$30 - $35/hr

We are seeking a skilled and detail-oriented Technical Support Specialist to provide expert-level ... Support and maintain network infrastructure components including DNS, DHCP, and TCP/IP ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

Voice over IP - VoIP/ Voice or Voice related IP : 3 Years. VoIP Telephony / VoIP Technologies : 3 Years. VoIP troubleshooting : 4 Years. Nice to Have: Network Services: BVOIP Technical Support ...

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... and IP Phones. * Installs, maintains, and upgrades software for both individual computers and ...

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IP Technical Support information

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$14

$26

$44

How much do ip technical support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for ip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Which 3 jobs will survive AI?

For an IP Technical Support role, jobs that require complex problem-solving, customer interaction, and specialized technical knowledge are more likely to survive AI automation. These include roles like network engineers, cybersecurity analysts, and technical support specialists, as they involve critical thinking, troubleshooting, and communication skills that are difficult for AI to fully replicate. Continuous learning and certification in relevant tools can also help maintain job security in this field.

What does an IP support specialist help with?

An IP support specialist assists with troubleshooting and resolving issues related to internet protocol (IP) networks, including configuring network devices, diagnosing connectivity problems, and ensuring network security. They often work with tools like network analyzers and may hold certifications such as CCNA or CompTIA Network+ to support network infrastructure. Their role ensures reliable and secure network communication within organizations.

What are IP Technical Support specialists?

IP Technical Support specialists are professionals who assist clients and organizations with technical issues related to Internet Protocol (IP) networks. They diagnose and resolve problems involving connectivity, network configuration, and devices such as routers, switches, and firewalls. Their role includes troubleshooting network outages, providing guidance on network setups, and ensuring reliable and secure data transmission. IP Technical Support specialists often work with both internal IT teams and external customers to maintain optimal network performance.

Is AI replacing tech support?

AI is increasingly used in IP technical support to handle routine tasks, troubleshoot common issues, and provide 24/7 assistance. However, human support specialists are still essential for complex problems, personalized service, and decision-making that requires critical thinking and empathy.

What are the key skills and qualifications needed to thrive as an IP Technical Support specialist, and why are they important?

To thrive as an IP Technical Support specialist, you need a solid understanding of networking concepts, TCP/IP protocols, troubleshooting skills, and typically a degree or certification in information technology or computer science. Familiarity with network diagnostic tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong problem-solving abilities, clear communication, and patience are essential soft skills for effectively assisting users and resolving technical issues. These competencies are crucial for maintaining network reliability, ensuring customer satisfaction, and quickly addressing technical challenges.

Which ICT job pays the most?

In the ICT field, roles such as network architects, cybersecurity managers, and cloud solutions architects tend to have the highest salaries. These positions often require advanced certifications, specialized skills, and experience in designing and managing complex systems, leading to higher compensation compared to other ICT roles.

How does an IP Technical Support specialist typically collaborate with network engineers and other IT teams?

IP Technical Support specialists regularly work alongside network engineers, system administrators, and sometimes cybersecurity teams to diagnose and resolve network or connectivity issues. They often serve as the first point of contact, gathering key information before escalating complex problems to higher-level technical staff. This collaboration requires clear documentation, effective communication, and a strong understanding of network protocols to ensure smooth handoffs and timely resolution of issues. Being proactive and responsive helps build trust and keeps the IT environment running efficiently.

What is the difference between Ip Technical Support vs Network Support Specialist?

AspectIp Technical SupportNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentIT help desks, technical support centersNetwork operations centers, IT departments
Industry UsageTelecommunications, IT servicesIT, telecommunications, enterprise networks
Primary FocusSupporting IP-based systems and devicesManaging and troubleshooting network infrastructure

Ip Technical Support and Network Support Specialist roles share similar certifications and work environments, often overlapping in telecommunications and IT sectors. However, Ip Technical Support primarily focuses on supporting IP-based systems and devices, while Network Support Specialists concentrate on managing and troubleshooting entire network infrastructures.

More about IP Technical Support jobs
What job categories do people searching Ip Technical Support jobs look for? The top searched job categories for Ip Technical Support jobs are:
IP Technical Support jobs near you
Infographic showing various Ip Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 91% Full Time, 3% Part Time, 4% Contract, and 1% Summer. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support

Global IT Family

Richmond, VA • On-site

$37K - $46K/yr

Other

Posted 5 days ago

Job description

Title: Technical Support
Location: Richmond, VA
Duration: Long term

Onsite

Position Summary 
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption. 

Equipment Installation & Setup 
Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. 
Set up and configure operating systems, software applications, and user accounts for new and existing staff. 
Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. 
Image and prepare devices according to organizational standards and security policies. 
 
Ongoing Technical Support 
Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. 
Diagnose and resolve hardware, software, network connectivity, and peripheral issues. 
Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. 
Support common business applications, email systems, and productivity software. 
 
Knowledge Skills and Abilities 
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. 
Familiarity with device imaging, deployment tools, and system security best practices. 
Knowledge of help desk ticketing systems and IT service management workflows. 

Skills 
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. 
Strong communication skills, with the ability to explain technical information in a user-friendly manner. 
Excellent organizational and time-management skills to handle multiple requests and priorities. 
Skilled in customer service and maintaining a professional, supportive demeanor with end users. 
Ability to work independently as well as collaboratively within a team. 
Ability to adapt to changing technology, tools, and organizational needs. 
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. 
Ability to maintain confidentiality and follow security protocols when handling sensitive information. 

Skill
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Familiarity with device imaging, deployment tools, and system security best practices.
Knowledge of help desk ticketing systems and IT service management workflows.
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
Strong communication skills, with the ability to explain technical information in a user-friendly manner.
Excellent organizational and time-management skills to handle multiple requests and priorities.
Skilled in customer service and maintaining a professional, supportive demeanor with end users.
Ability to work independently as well as collaboratively within a team.
Ability to adapt to changing technology, tools, and organizational needs
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.
Ability to maintain confidentiality and follow security protocols when handling sensitive information.
Experience with Helpspot as a ticketing system.


Thanks & Regards,

Naresh

Global IT Family
Email:

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