Hyperion Contract Jobs in Springfield, VA (NOW HIRING)

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety. 

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution. 
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery. 
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include:
• Investigate invoices that do not match POs and reconcile discrepancies.
• Manage local service contracts, blanket POs, etc.
• Prepare required PO reporting and documentation consistent with policy.
• Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include: 
• Reconciliation of delivery and installation (D&I) reports, 
• Risk management reporting (accidents, OSHA, DOT, etc.)
• Fleet inventory reconciliation.
• General office/facilities/administrative duties to include: 
• Ordering/receipt/inventory of office supplies
• Facilitating IT Help Desk assistance for branch employees as required.
• Receiving and distributing incoming mail and/or deliverables.
• Facilitating location employee timeclock use and reporting
• Collaborating with HR and Managers in onboarding new hires.
• Other duties as assigned.

Inventory & Material Coordination (as applicable)

• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt. 
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Requirements

• High School Diploma or GED
• 3 or more years applicable experience
• MS Office (Excel/Word/Outlook) proficiency 
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening, 
• Excellent oral/written communication skills
• Vendor negotiation experience (price, timing, etc.)
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Occasional travel may be required.

Preferred

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Personal Characteristics

• Lead by example through living our values:
  • Dedicated to Health & Safety
  • Committed to Inclusion & Diversity
  • Driven to Excellence
  • Trustworthy & Reliable
  • Devoted to Our Customers
  • Community Focused

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