ZipRecruiter

Log In

1

Hvac Customer Service Jobs in Virginia (NOW HIRING)

Titan HVAC

Commercial HVAC/R Technician

Fredericksburg, VA · On-site

$30 - $50/hr

About Titan HVAC: Titan HVAC is a service-oriented company. Our focus is on delivering exceptional customer experiences and providing ongoing training and support to our technicians. Your role: As a ...

Titan HVAC

Commercial HVAC/R Technician

Fredericksburg, VA · On-site

$30 - $50/hr

About Titan HVAC: Titan HVAC is a service-oriented company. Our focus is on delivering exceptional customer experiences and providing ongoing training and support to our technicians. Your role: As a ...

Anderson Air Conditioning & Heating

Be Seen First

Sr. HVAC Technician

Chester, VA · On-site

$18 - $20/hr

Sr. HVAC Technician Job Summary Anderson Air Conditioning and Heating is seeking an experienced and ... Customer Service: Communicate effectively and courteously with customers, clearly explaining system ...

HVAC RPE LLC

HVAC Installer/Helper

Newport News, VA · On-site

$18 - $25/hr

The ideal candidate has strong technical skills, takes pride in quality work, and values customer service. Responsibilities * Install and replace HVAC systems (furnaces, heat pumps, A/C units ...

HVAC RPE LLC

HVAC Installer/Helper

Newport News, VA · On-site

$18 - $25/hr

The ideal candidate has strong technical skills, takes pride in quality work, and values customer service. Responsibilities * Install and replace HVAC systems (furnaces, heat pumps, A/C units ...

HVAC RPE LLC

HVAC Installer/Helper

Newport News, VA · On-site

$18 - $25/hr

The ideal candidate has strong technical skills, takes pride in quality work, and values customer service. Responsibilities * Install and replace HVAC systems (furnaces, heat pumps, A/C units ...

next page

Showing results 1-20

All JobsHvac Customer Service JobsHvac Customer Service Jobs in Virginia

Hvac Customer Service information

What is an HVAC Customer Service?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

What are the typical daily responsibilities of an HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

What are the key skills and qualifications needed to thrive in HVAC Customer Service, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

Is HVAC customer service still in high demand?

HVAC customer service roles remain in steady demand due to ongoing needs for heating, ventilation, and air conditioning systems in residential and commercial settings. Technicians with strong communication skills and certifications such as EPA or HVAC licenses are particularly sought after, especially in regions with aging infrastructure or expanding construction projects.

What are the most commonly searched types of Hvac Customer Service jobs in Virginia?

The most popular types of Hvac Customer Service jobs in Virginia are:

What are popular job titles related to Hvac Customer Service jobs in Virginia?

For Hvac Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hvac Customer Service jobs in Virginia look for?

The top searched job categories for Hvac Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Hvac Customer Service jobs?

Cities in Virginia with the most Hvac Customer Service job openings:

Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

HVAC Customer Service Representative

Mechollage, Inc

Newport News, VA • On-site

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

HVAC Customer Service Representative (CSR)

$19–$24/Hour | Full-Time | Newport News, VA

Mechollage is a locally owned, veteran-owned HVAC company serving customers throughout the area since 2009. We're looking for a dependable HVAC Customer Service Representative (CSR) to be a key part of the customer experience from the very first conversation.

In this role, you'll help customers get the service they need by handling incoming calls, coordinating appointments, gathering important job information, and keeping communication organized between customers and the service team.

This is a great opportunity for someone who enjoys a busy office environment, communicates well over the phone, and takes pride in making sure customers feel heard and taken care of.

What You'll Handle

  • Serve as a primary point of contact for customers calling about HVAC service and maintenance
  • Schedule and coordinate technician appointments based on customer needs and availability
  • Ask the right questions to understand service requests and collect accurate information
  • Enter customer and job details into company systems
  • Provide customers with information regarding appointments and services
  • Make outbound calls for appointment confirmations, follow-ups, and customer outreach
  • Maintain accurate customer accounts and service records
  • Support maintenance membership programs and related customer communications
  • Communicate appointment and customer information with technicians and other team members
  • Help keep daily office operations organized and running smoothly

What Makes You a Good Fit

  • 2+ years of customer service, call center, scheduling, reception, or office experience
  • HVAC, home services, or skilled-trades experience is a plus
  • Experience with ServiceTitan is helpful but not required
  • Confident and professional phone communication
  • Strong listening skills and attention to detail
  • Able to manage multiple conversations and priorities in a fast-paced setting
  • Organized, dependable, and comfortable working as part of a team
  • Customer-first attitude with a genuine desire to help people
  • High school diploma or equivalent

Pay: $19–$24 hourly, depending on experience

Schedule: Monday–Friday, 7:30 AM–4:30 PM

What we offer:

  • 50% company-paid medical coverage
  • 401(k) with 6% company match
  • Paid holidays
  • Paid vacation
  • Ongoing training and professional development
  • Opportunities to grow with an established local company

Why Mechollage?

At Mechollage, customer service isn't just about answering the phone-it's about creating confidence in the company before a technician ever arrives at the door.

You'll join a team where communication, reliability, and a positive attitude matter. If you're someone who can stay organized, handle a busy phone line, and make customers feel like they're in good hands, this could be a great fit.

Bring your customer service experience to a company where your work makes a difference every day. Apply today.

Apply