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Human Resource Contact Center Advisor Jobs (NOW HIRING)

State of Virginia

DMV Contact Center Director

Richmond, VA · On-site

$122K - $140K/yr

Advise DMV Executive Management on Contact Center performance, operational trends, technology needs ... Partner with Human Resources and other agency stakeholders to support recruitment, workforce ...

EmploYou, LLC

Human Resource Advisor

San Antonio, TX · On-site

The Human Resource Advisor provides comprehensive human resources consulting and advisory services ... com or contact us directly at (210) 679-4879 with any questions. Equal Employment Opportunity ...

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Human Resource Contact Center Advisor information

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$35K

$72.7K

$147K

How much do human resource contact center advisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for human resource contact center advisor in the United States is $72,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Human Resource Contact Center Advisor jobs?

For Human Resource Contact Center Advisor jobs, the most frequently searched job titles are:

HR Contact Center Representative -REMOTE/HYBRID

Franklin, TN • On-site

Perun HR
See more jobs at Perun HRexternal

$17.50 - $22.75/hr

Other

Re-posted 14 days ago

Job description

HR Contact Center Representative -REMOTE/HYBRID

Franklin, Tennessee, United States

About the Job

Requirements:

  • High School diploma or equivalent
  • Associates degree or equivalent level of Bachelor education in HR or related field preferred
  • One (1) year or more experience in HR, Call Center, or related field preferred
  • One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
  • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
  • Adapts communication style to different customer groups
  • Demonstrates attention to and actively strives for understanding of customers' concerns and opinions
  • Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
  • Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

Responsibilities:

  • Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials
  • Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
  • Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
  • Notify the appropriate team member when updates to the knowledgebase are needed
  • Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
  • Suggest methods to update, simplify, or enhance processes, procedures, and technologies
  • Participate in special projects as needed
  • Perform other duties as assigned

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