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Support Center - Irving Under the direction of the Division HR Director, the HR Specialist - Field will be responsible for providing a wide range of human resources support. This role will work closely with the HR Director and HR Business Partner to support the Division with general HR administration, company processes, and will also support processes to ensure compliance to applicable regulations.

Major Activities - HR Administration

• Support company processes including performance appraisal, peak season hiring/ramp down, learning/development, etc.
• Serve as subject matter expert of Workday, internal policies, and standard operating procedures.
• Process Workday transactions: conduct audits, troubleshoot, resolve and correct issues.
• Facilitate exit interviews and analyze data to identify and track trends that may impact retention.
• Present recommendations to HRD/BP.
• Respond and resolve first level Team Member relation issues (partners with HR Business Partner - Field for guidance on these and all other TM relations issues) with a sense of urgency.
• Support SMs/DMs with unemployment claims.
• Create ad hoc reports, audits and associated actions as requested; assist with Org Charts as needed.
• Support and guide store leadership in implementing HR processes, procedures, programs to promote engagement, culture, and retention.
• Support I&D initiatives and programs.
• Assist HR team with miscellaneous projects and programs as needed to support business strategies.
• Serve as back‑up to HR Business Partner - Field.

Compliance

• Work with store and district partners to resolve compliance questions/concerns; adhere to all statutory, regulatory, internal and workplace compliance.
• Ensure store compliance with I9 process, escalations, and resolutions.
• Keep abreast of regulatory changes and developments impacting the organization.
• Execute Field HR exceptions reporting, including but not limited to: Workday Data Accuracy Exceptions, Staffing Levels, Peak Season Ramp Down Review, track, and assess reports to ensure stores are meeting compliance for mandatory training.
• Other duties as assigned.

Minimum Education

High School diploma.

Minimum Special Certifications or Technical Skills

• Proficient skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Minimum Type of Experience

• 2 years Administrative or relevant work experience.
• Other: Proven ability to work independently on a variety of responsibilities; maintains very high degree of discretion and confidentiality; proven ability to plan, organize, multi‑task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources; excellent written and verbal communication skills including facilitation skills; takes initiative, works to be a problem‑solver, and seeks opportunities for process improvement; learn new things quickly, is resourceful and seeks out answers to questions; excellent organization and analytical skills; practices agility, and is a detail‑oriented, self‑starter; exercises good judgment and decision‑making skills; provides prompt responses to employee questions and resolve escalated issues; knowledge of employment law and regulations; this position may require up to 10% travel.

Preferred Knowledge/Skills/Abilities

• Bachelor’s degree in Human Resources or related field of expertise preferred.

Preferred Education

• Bachelor’s degree in Human Resources or related field of expertise preferred.

Preferred Special Certifications or Technical Skills

• 2 years Administrative or relevant work experience.
• Advanced skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• SHRM and/or PHR certification.
• Familiarity with Workday.

Preferred Type of Experience

• Experience working for a retailer or other multi‑unit, national business.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandmichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English. EEOC Know Your Rights Poster in Spanish. EEOC Poster Optimized for Screen Readers. Federal FMLA Poster. Federal EPPAC Poster.

We put people first. We do the right thing. We're always improving our craft. We hold ourselves accountable. We're better together.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Los Angeles County