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Hsbc Customer Service Jobs (NOW HIRING)

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre ...

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... our customers, our people, our investors, our communities and the planet we all share. In ...

... our customers, our people, our investors, our communities and the planet we all share. In ... Why HSBC HSBC is one of the largest banking and financial services organizations in the world.

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... services * Knowledge of CRM systems, transaction structuring/profitability analysis * Bachelor ...

NY · On-site

$90 - $150/hr

... our customers, our people, our investors, our communities, and the planet we all share In ... Why HSBC HSBC is one of the largest banking and financial services organizations in the world.

New

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... To contribute to the maintenance of an effective quality service and reduce client risk to a ...

Why HSBC HSBC is one of the largest banking and financial services organizations in the world ... putting customers at the heart of everything we do. The Opportunity As a Wealth Relationship ...

Why HSBC HSBC is one of the largest banking and financial services organizations in the world ... putting customers at the heart of everything we do. The Opportunity As a Wealth Relationship ...

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos ... Cette équipe de Chargés d'Affaires propose l'ensemble des produits et des services (Solution de ...

$13 - $17.50/hr

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre ...

... HSBC brand, drive revenue, and increase customer value and satisfaction to meet agreed targets and ... services or agency experience preferred * Proven track record owning end-to-end campaign delivery ...

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Hsbc Customer Service information

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How much do hsbc customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for hsbc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an HSBC Customer Service representative do?

An HSBC Customer Service representative assists clients with their banking needs, such as answering account questions, helping with transactions, and resolving issues related to products and services. They provide support through various channels including phone, email, and in-person interactions. Their goal is to ensure a positive customer experience, offer solutions, and maintain HSBC's high standards of service. Representatives may also assist with online banking, fraud prevention, and guiding customers through bank processes.

What are the key skills and qualifications needed to thrive as an HSBC Customer Service representative, and why are they important?

To thrive as an HSBC Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products and procedures, often supported by a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and call center software is typically required. Patience, empathy, and active listening are vital soft skills to effectively handle customer inquiries and resolve issues. These skills ensure excellent customer satisfaction, foster loyalty, and maintain HSBC’s reputation for reliable and helpful service.

What are some common challenges faced by HSBC Customer Service representatives and how are they supported in overcoming them?

HSBC Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and staying updated with financial regulations and products. To help staff succeed, HSBC provides thorough training, regular coaching, and access to knowledge bases for quick information retrieval. Team leads and more experienced colleagues are available for support, and the company encourages collaborative problem-solving to ensure both customer satisfaction and employee development.

What is the difference between Hsbc Customer Service vs Hsbc Call Center Representative?

AspectHsbc Customer ServiceHsbc Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentBank branches, call centers, online supportCall center setting, inbound and outbound calls
Employer & Industry UsageHsbc bank branches and support centersHsbc bank's call centers for customer support
Common Search & ComparisonCustomer service roles at HsbcCall center roles at Hsbc

Hsbc Customer Service roles typically involve assisting customers in branches or online, focusing on personalized support. Hsbc Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and are integral to Hsbc's customer support operations, but they differ mainly in work setting and daily tasks.

More about Hsbc Customer Service jobs

What job categories do people searching Hsbc Customer Service jobs look for?

The top searched job categories for Hsbc Customer Service jobs are:

Infographic showing various Hsbc Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

High Net Worth Relationship Manager - Mexico and South Florida

HSBC

Miami, FL • On-site

$170 - $210/hr

Other

Posted 17 days ago


Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As a Relationship Manager, you will acquire, maintain, and grow profitable long-term relationships principally focused on UHNW and HNW individuals resident in, or with a nexus to, Mexico and South Florida. The role owner will be an exceptional team player and client-focused individual. This individual will establish new relationships focused on Mexico and South Florida to generate new AUM and Gross Revenue.

As our High-Net-Worth Relationship Manager - Mexico & South Florida you will:
  • Combine client relationship management with strong risk assessment and management capabilities, ensuring the required credit quality and requisite returns on risk
  • Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
  • Be a core part of our team, originating target market clients focused on investment AUM, lending, and Advisory services-collaborating with the US and Mexico network, as well as developing self-sourced prospects and referral sources in Mexico and South Florida
  • Grow revenues across an allocated portfolio and originate new revenue streams, increasing HSBC's share of client wallet by involving product specialists to ensure capabilities align with UHNW and HNW client requirements
  • Establish and maintain networks for co-operation with other HSBC businesses to support solutions that span geographical/product boundaries and regulatory environments
You'll likely have the following qualifications to succeed in this role:
  • Familiarity working with clients and prospects who are high-potential HNW/UHNW clients
  • Proven track record in asset gathering, asset growth, and revenue generation
  • Highly developed communication skills for direct client contact and problem solving
  • Excellent understanding of financial markets and productsAbility to provide strong financial and statistical analysis
  • Attention to detail and the ability to think creatively to solve problems
  • Series 7 and 66 licences required
  • Bachelor's degree required
  • Fluent in Spanish and English

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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