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Hsbc Customer Service Jobs (NOW HIRING)

HSBC Global Services Limited

Excel in distribution services & investor services with special focus on corporate customers * Have ... Issued by HSBC Global Asset Management India Private Limited

HSBC Bank

USA_Hire_Advisory Support

New York, NY · On-site

HSBC may engage in immigration sponsorship for this position if needed. External Job Advert Testing ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC

Wealth Relationship Manager

Beverly Hills, CA · On-site

Why HSBC HSBC is one of the largest banking and financial services organizations in the world ... putting customers at the heart of everything we do. The Opportunity As a Wealth Relationship ...

HSBC

Wealth Office Sales Manager

Houston, TX · On-site

Why HSBC HSBC is one of the largest banking and financial services organizations in the world ... Success looks like consistent growth in high value customer acquisition, net new money/deposit ...

HSBC

Wealth Relationship Manager

Houston, TX · On-site

Why HSBC HSBC is one of the largest banking and financial services organizations in the world ... putting customers at the heart of everything we do. The Opportunity As a Wealth Relationship ...

HSBC

Wealth Relationship Manager

Scarsdale, NY · On-site

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... customers and recommend appropriate banking, investment and insurance products and services to meet ...

HSBC

Wealth Relationship Manager

Cupertino, CA · On-site

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... customers and recommend appropriate banking, investment and insurance products and services to meet ...

HSBC Global Services Limited

$13 - $16.50/hr

HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollarse en ...

HSBC

Wealth Relationship Manager

Seattle, WA · On-site

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... customers and recommend appropriate banking, investment and insurance products and services to meet ...

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Hsbc Customer Service information

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How much do hsbc customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for hsbc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Hsbc Customer Service vs Hsbc Call Center Representative?

AspectHsbc Customer ServiceHsbc Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentBank branches, call centers, online supportCall center setting, inbound and outbound calls
Employer & Industry UsageHsbc bank branches and support centersHsbc bank's call centers for customer support
Common Search & ComparisonCustomer service roles at HsbcCall center roles at Hsbc

Hsbc Customer Service roles typically involve assisting customers in branches or online, focusing on personalized support. Hsbc Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and are integral to Hsbc's customer support operations, but they differ mainly in work setting and daily tasks.

What are some common challenges faced by HSBC Customer Service representatives and how are they supported in overcoming them?

HSBC Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and staying updated with financial regulations and products. To help staff succeed, HSBC provides thorough training, regular coaching, and access to knowledge bases for quick information retrieval. Team leads and more experienced colleagues are available for support, and the company encourages collaborative problem-solving to ensure both customer satisfaction and employee development.

What does an HSBC Customer Service representative do?

An HSBC Customer Service representative assists clients with their banking needs, such as answering account questions, helping with transactions, and resolving issues related to products and services. They provide support through various channels including phone, email, and in-person interactions. Their goal is to ensure a positive customer experience, offer solutions, and maintain HSBC's high standards of service. Representatives may also assist with online banking, fraud prevention, and guiding customers through bank processes.

What are the key skills and qualifications needed to thrive as an HSBC Customer Service representative, and why are they important?

To thrive as an HSBC Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products and procedures, often supported by a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and call center software is typically required. Patience, empathy, and active listening are vital soft skills to effectively handle customer inquiries and resolve issues. These skills ensure excellent customer satisfaction, foster loyalty, and maintain HSBC’s reputation for reliable and helpful service.
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What job categories do people searching Hsbc Customer Service jobs look for?

The top searched job categories for Hsbc Customer Service jobs are:

Hsbc Customer Service jobs near you
Infographic showing various Hsbc Customer Service job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Assistant Manager Branch Operations

HSBC Global Services Limited

On-site

Full-time

Posted 12 days ago

Job description

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 

Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team. 

Principal Responsibilities 

  • To ensure timely and error free reporting of transactions received at the Investor Service Centre. 
  • Manage customer communication effectively in order to have timely resolution 
  • Excel in distribution services & investor services with special focus on corporate customers 
  • Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner 
  • Explore and process efficiency suggestions and contribute to achieve customer delight 
  • Comply with applicable regulatory requirements on qualifications required for the job profile 
  • Contribute to the knowledge management initiative of the customer service team. 
  • Contribution to recruitments / contingency / leave planning 
  • Ensure compliance to the process manual
  • Excel in the monthly reporting process 

Role Requirements / Education Qualifications / Certifications / Experience:

  • A good understanding of mutual fund/security markets
  • Good verbal and written communication, team and interpersonal skills
  • NISM Series V-A mutual fund Distributors certification
  • The inclination to work in a client facing role, with a bent of mind for ‘service’
  • Ideally a post graduate / minimum 2 plus years of  experience in a  client-facing role involving Service, Query Handling
  • Knowledge of local language will be an advantage 

Additional Information: 

  • A minimum of 12 months in the current post 

  • Pro-tip : Familiarity with AI-enabled tools is an advantage.

Link to Careers Site: Click HERE 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Global Asset Management India Private Limited

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