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Hsbc Customer Service Jobs (NOW HIRING)

HSBC Global Services Limited

Un tempérament commercial, dynamique et réfléchi, vous avez le sens du développement et du service auprès de clients Institutionnels dans le respect des standards HSBC * Curieux, organisé ...

HSBC Global Services Limited

En rejoignant HSBC en France, vous contribuerez à l'évolution et la croissance de nos activités au sein de Markets and Securities Services, en délivrant des services de custody et de dépositaire ...

HSBC Global Services Limited

Nous recherchons un professionnel de haute qualité, centré sur le client pour rejoindre notre équipe à titre d'Analyste Client Services dédié Garanties pour une clientèle du Réseau d'HSBC ...

HSBC Global Services Limited

$13 - $18/hr

Au sein de HSBC Continental Europe Paris, vous participerez au développement de l'activité Cash Financing Solutions Repo au sein de la ligne de métier Markets & Securities Services. Vous êtes ...

HSBC Global Services Limited

$13 - $17.50/hr

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre ...

HSBC Global Services Limited

$12.25 - $15.25/hr

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre ...

HSBC Global Services Limited

$131K - $168K/yr

Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. * Must ensure that the ...

HSBC

Business Finance Associate

Manhattan, NY · On-site

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... our customers, our people, our investors, our communities and the planet we all share. In ...

HSBC Global Services Limited

$131K - $168K/yr

Your role involves ensuring exceptional customer service in accordance with Global Premier Service ... Ensure compliance with HSBC's policies, including KYC, AML, and sanctions guidelines. * Manage ...

HSBC Global Services Limited

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos ... Cette équipe de Chargés d'Affaires propose l'ensemble des produits et des services (Solution de ...

HSBC Global Services Limited

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos ... Doté(e) d'un tempérament commercial, dynamique, vous avez le sens de la vente et du service ...

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Hsbc Customer Service information

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How much do hsbc customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for hsbc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Hsbc Customer Service vs Hsbc Call Center Representative?

AspectHsbc Customer ServiceHsbc Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentBank branches, call centers, online supportCall center setting, inbound and outbound calls
Employer & Industry UsageHsbc bank branches and support centersHsbc bank's call centers for customer support
Common Search & ComparisonCustomer service roles at HsbcCall center roles at Hsbc

Hsbc Customer Service roles typically involve assisting customers in branches or online, focusing on personalized support. Hsbc Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and are integral to Hsbc's customer support operations, but they differ mainly in work setting and daily tasks.

What are some common challenges faced by HSBC Customer Service representatives and how are they supported in overcoming them?

HSBC Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and staying updated with financial regulations and products. To help staff succeed, HSBC provides thorough training, regular coaching, and access to knowledge bases for quick information retrieval. Team leads and more experienced colleagues are available for support, and the company encourages collaborative problem-solving to ensure both customer satisfaction and employee development.

What does an HSBC Customer Service representative do?

An HSBC Customer Service representative assists clients with their banking needs, such as answering account questions, helping with transactions, and resolving issues related to products and services. They provide support through various channels including phone, email, and in-person interactions. Their goal is to ensure a positive customer experience, offer solutions, and maintain HSBC's high standards of service. Representatives may also assist with online banking, fraud prevention, and guiding customers through bank processes.

What are the key skills and qualifications needed to thrive as an HSBC Customer Service representative, and why are they important?

To thrive as an HSBC Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products and procedures, often supported by a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and call center software is typically required. Patience, empathy, and active listening are vital soft skills to effectively handle customer inquiries and resolve issues. These skills ensure excellent customer satisfaction, foster loyalty, and maintain HSBC’s reputation for reliable and helpful service.
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What job categories do people searching Hsbc Customer Service jobs look for?

The top searched job categories for Hsbc Customer Service jobs are:

Hsbc Customer Service jobs near you
Infographic showing various Hsbc Customer Service job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Director, Global Payments Solutions - Head of Healthcare Sales

HSBC

Manhattan, NY • On-site

Full-time

Posted 9 days ago

Job description

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As our Global Career Band 3 (GCB 3), Director, Sales Team Lead, Healthcare within Global Payments Solutions (GPS) you'll oversee HSBC's GPS Sales coverage for the Healthcare sector. The role is accountable for shaping and delivering your team's revenue ambitions through an effective calling plan and disciplined execution. You'll coordinate closely with Global Relationship Bankers to provide joined-up coverage for internationally focused customers. You'll strengthen corridor connectivity to unlock cross-border opportunities and ensure referrals convert into outcomes. Success means a well-run pipeline, strong collaboration across product and delivery teams and sustainable solutions that meet customer needs.
What you'll be doing:
  • Shape and deliver the Healthcare GPS sales plan including an effective calling strategy to meet revenue ambitions
  • Coordinate coverage with Global Relationship Bankers to provide consistent client engagement across the bank
  • Strengthen corridor connectivity to progress cross-border opportunities and improve international referral outcomes
  • Research external markets and competitors to identify differentiation and value aligned to HSBC strategy
  • Promote sustainable solutions that match customer needs across GPS products and services
  • Deepen customer insight by gathering information from multiple sources to shape HSBC's approach
  • Manage large and complex sales across multiple products and services from pipeline to close within agreed timescales
  • Partner with virtual teams across Product, Implementation, Operations, Risk, Legal, Compliance and Pricing to deliver coordinated client outcomes and governance

What we're looking for:
  • Bring Global Payments Solutions (cash management) experience and strong knowledge of relevant products and services
  • Apply corporate sales and relationship management experience to identify needs and build solutions across a broad product set
  • Use corporate payment card knowledge to support discussions and solution design where relevant
  • Interpret economic, cultural, procedural and regulatory factors affecting customers in local and international financial services
  • Evaluate customer requirements and translate them into commercially viable and sustainable solutions
  • Use influencing and objection-handling skills to progress deals towards closure while protecting long-term relationships
  • Communicate complex information clearly to varied audiences in both written and verbal formats
  • Identify risks and take appropriate steps to mitigate and manage them in partnership with stakeholders

Building healthcare growth in GPS
This role puts you at the centre of how HSBC supports healthcare clients with payments and cash management solutions across borders. You'll set directions for sector coverage while coordinating closely with relationship teams and specialist partners across the bank. If you're looking to own a meaningful portfolio where execution, governance and customer outcomes all matter this is the opportunity to make it happen. Apply to help shape how GPS delivers for healthcare customers globally.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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