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Hsbc Customer Service Jobs (NOW HIRING)

HSBC Global Services Limited

Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional's interaction with HSBC. * Optimize the potential value and profitability of ...

HSBC Global Services Limited

Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional's interaction with HSBC. * Optimize the potential value and profitability of ...

HSBC Global Services Limited

Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional's interaction with HSBC. * Optimize the potential value and profitability of ...

HSBC

Customer Outreach Specialist

Buffalo, NY · On-site

$16 - $21.25/hr

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC

Customer Outreach Specialist

Buffalo, NY · On-site

$16 - $21.25/hr

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... Delivers what is promised in line with customer expectations through excellent customer service

HSBC Global Services Limited

HSBC is one of the largest banking and financial services organisations in the world, with ... Provides excellent customer service to basic inbound customer calls by keeping up to date on ...

HSBC Global Services Limited

$15.25 - $20.50/hr

... HSBC's purpose of opening up a world of opportunity by providing our customers with borderless ... In order to deliver client centric service the role also requires you to be a point of contact for ...

HSBC

Client Solutions Lead

Manhattan, NY · On-site

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... Leverage client feedback and act as voice of the customer to shape continuous client connectivity ...

HSBC

Vice President, Chemicals Coverage

Manhattan, NY · On-site

$152K - $195K/yr

... HSBC businesses, to support the creation of solutions to customer needs that span geographic ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC Global Services Limited

$16.75 - $21.50/hr

... customer service tasks, and on the corporate side in everything related to pricing and billing ... The pay range for this role is 31,776 € - 33,000 € HSBC operates multiple variable pay plans ...

HSBC

Vice President, Corporate Risk Solutions

Manhattan, NY · On-site

$152K - $195K/yr

S. as HSBC will not engage in immigration sponsorship for this position. Our purpose - Opening up a ... Service priority clients at the senior Treasurer and C-Suite level, developing trusted ...

HSBC

Mortgage Specialist

Buffalo, NY · On-site

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... Good customer service, organizational and communication (written/oral) skills * Ability to make ...

HSBC Global Services Limited

$13 - $18/hr

Au sein de HSBC Private Bank, notre objectif est de réunir le meilleur des services du Groupe HSBC au profit de nos clients fortunés. La mission a lieu au 38 avenue Kléber, 75116 Paris Début de ...

HSBC Bank

USA_Hire_Advisory Support

New York, NY

$18.50 - $23.75/hr

HSBC may engage in immigration sponsorship for this position if needed. External Job Advert testing ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC Global Services Limited

$13 - $18/hr

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos ... GPS a des équipes dédiées sur les produits, les ventes, le service client. L'assistant(e) Chef ...

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Hsbc Customer Service information

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How much do hsbc customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for hsbc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Hsbc Customer Service vs Hsbc Call Center Representative?

AspectHsbc Customer ServiceHsbc Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentBank branches, call centers, online supportCall center setting, inbound and outbound calls
Employer & Industry UsageHsbc bank branches and support centersHsbc bank's call centers for customer support
Common Search & ComparisonCustomer service roles at HsbcCall center roles at Hsbc

Hsbc Customer Service roles typically involve assisting customers in branches or online, focusing on personalized support. Hsbc Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and are integral to Hsbc's customer support operations, but they differ mainly in work setting and daily tasks.

Does HSBC pay well?

HSBC customer service roles typically offer competitive salaries within the banking industry, with pay rates varying based on location, experience, and performance. Entry-level positions often start at or slightly above minimum wage, while experienced representatives can earn higher wages and bonuses. Benefits such as health insurance and paid time off are also commonly included.

Is it hard to get a job at HSBC?

Getting a customer service position at HSBC typically requires meeting basic qualifications, such as relevant experience, good communication skills, and sometimes a background in finance or banking. The hiring process can involve multiple interviews and assessments, making it competitive but achievable for qualified candidates.

What are some common challenges faced by HSBC Customer Service representatives and how are they supported in overcoming them?

HSBC Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and staying updated with financial regulations and products. To help staff succeed, HSBC provides thorough training, regular coaching, and access to knowledge bases for quick information retrieval. Team leads and more experienced colleagues are available for support, and the company encourages collaborative problem-solving to ensure both customer satisfaction and employee development.

Is HSBC better than JP Morgan?

HSBC Customer Service roles and JPMorgan Customer Service positions are both part of large financial institutions with global operations. The choice between them depends on factors such as company culture, benefits, career growth opportunities, and specific job requirements. Both companies value customer service skills and may require relevant certifications or experience in banking and finance.

Does HSBC allow work from home?

HSBC customer service roles may offer remote work options depending on the location and specific position. Many customer service jobs at HSBC can be performed remotely with appropriate communication tools and a stable internet connection, especially in response to evolving workplace policies. However, some roles may require in-office presence or hybrid arrangements based on business needs.

What does an HSBC Customer Service representative do?

An HSBC Customer Service representative assists clients with their banking needs, such as answering account questions, helping with transactions, and resolving issues related to products and services. They provide support through various channels including phone, email, and in-person interactions. Their goal is to ensure a positive customer experience, offer solutions, and maintain HSBC's high standards of service. Representatives may also assist with online banking, fraud prevention, and guiding customers through bank processes.

What are the key skills and qualifications needed to thrive as an HSBC Customer Service representative, and why are they important?

To thrive as an HSBC Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products and procedures, often supported by a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and call center software is typically required. Patience, empathy, and active listening are vital soft skills to effectively handle customer inquiries and resolve issues. These skills ensure excellent customer satisfaction, foster loyalty, and maintain HSBC’s reputation for reliable and helpful service.
More about Hsbc Customer Service jobs
What job categories do people searching Hsbc Customer Service jobs look for? The top searched job categories for Hsbc Customer Service jobs are:
Hsbc Customer Service jobs near you
Infographic showing various Hsbc Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative- Cashier

Customer Service Representative- Cashier

Humane Society of Broward County

Guernsey, OH

$14 - $19/hr

Other

Medical, Retirement

Posted 3 days ago

Job description

Customer Service Representative- Cashier If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package.

This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an individual to join this team in the role of Cashier A branch-based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits.

Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate. In this role, you will: Accurately and promptly resolve customer queries and requests.

Deliver an exceptional customer service experience. Ensure accurate cashiering activities. Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.

Gain comprehensive knowledge of the Bank's full range of products and services to enable you to connect the customer to the best possible service. Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team. Treat customers fairly at the heart of all that you do.

To be successful in this role you should meet the following requirements: Have a passion for continuously delivering a superior customer service. Pride yourself in consistently delivering a personalised, friendly and efficient service always. Uphold high standards of quality ensuring accuracy.

Previous experience working in a customer focused environment Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

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