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Hsbc Customer Service Jobs (NOW HIRING)

HSBC

Vice President, Credit Trader

Manhattan, NY · On-site

$152K - $195K/yr

Ensures that all transactions deliver fair outcomes for HSBC customers, does not disrupt the ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC

Associate, Global Network Banking

Manhattan, NY · On-site

$16 - $22/hr

Ensuring HSBC delivers customer experience and appropriate products and services which understand, meet and exceed customer needs as well as deliver fair outcomes * Maintain HSBC internal control ...

HSBC

Associate, Global Network Banking

Manhattan, NY · On-site

$16 - $22/hr

Ensuring HSBC delivers customer experience and appropriate products and services which understand, meet and exceed customer needs as well as deliver fair outcomes * Maintain HSBC internal control ...

HSBC

Client Experience Associate

Scarsdale, NY · On-site

$15.50 - $21.25/hr

S. as HSBC will not engage in immigration sponsorship for this position. Our purpose - Opening up a ... Be the owner of the customer experience within the branch ensuring service excellence and timely ...

HSBC

Client Experience Associate

Scarsdale, NY · On-site

$15.50 - $21.25/hr

HSBC Area of Interest: Branch and Retail Banking Closing Date: Office Worker Date: 1 Jul 2026 In ... Be the owner of the customer experience within the branch ensuring service excellence and timely ...

HSBC Global Services Limited

$11.75 - $15.25/hr

HSBC is one of the largest banking and financial services organisations in the world, with ... Provides excellent customer service to basic inbound customer calls by keeping up to date on ...

HSBC Bank

USA_Hire_Advisory Support

New York, NY · On-site

$18.50 - $23.75/hr

HSBC may engage in immigration sponsorship for this position if needed. External Job Advert testing ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC Global Services Limited

$13 - $16.50/hr

Se tenir informé des produits et services ainsi que de l'actualité financière. * Respecter les normes de contrôle interne HSBC. * Acquérir et maintenir la connaissance des procédures de risques ...

HSBC

Index Trader

Manhattan, NY · On-site

... our customers, our people, our investors, our communities and the planet we all share. Join HSBC ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC

Senior Sales Manager, Corporates, GPS

Radnor, PA · On-site

Experience of working in an International Global Banking environment, or experience with HSBC Group products and services * Proven ability in identifying and meeting customer needs through matching a ...

HSBC

US CONTACT CENTER PREMIER SPECIALIST

Buffalo, NY · On-site

S. as HSBC will not engage in immigration sponsorship for this position. Our purpose - Opening up a ... Provide high quality service to achieve maximum customer satisfaction by resolving the customer ...

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Hsbc Customer Service information

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How much do hsbc customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for hsbc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Hsbc Customer Service vs Hsbc Call Center Representative?

AspectHsbc Customer ServiceHsbc Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentBank branches, call centers, online supportCall center setting, inbound and outbound calls
Employer & Industry UsageHsbc bank branches and support centersHsbc bank's call centers for customer support
Common Search & ComparisonCustomer service roles at HsbcCall center roles at Hsbc

Hsbc Customer Service roles typically involve assisting customers in branches or online, focusing on personalized support. Hsbc Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and are integral to Hsbc's customer support operations, but they differ mainly in work setting and daily tasks.

What are some common challenges faced by HSBC Customer Service representatives and how are they supported in overcoming them?

HSBC Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and staying updated with financial regulations and products. To help staff succeed, HSBC provides thorough training, regular coaching, and access to knowledge bases for quick information retrieval. Team leads and more experienced colleagues are available for support, and the company encourages collaborative problem-solving to ensure both customer satisfaction and employee development.

What does an HSBC Customer Service representative do?

An HSBC Customer Service representative assists clients with their banking needs, such as answering account questions, helping with transactions, and resolving issues related to products and services. They provide support through various channels including phone, email, and in-person interactions. Their goal is to ensure a positive customer experience, offer solutions, and maintain HSBC's high standards of service. Representatives may also assist with online banking, fraud prevention, and guiding customers through bank processes.

What are the key skills and qualifications needed to thrive as an HSBC Customer Service representative, and why are they important?

To thrive as an HSBC Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products and procedures, often supported by a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and call center software is typically required. Patience, empathy, and active listening are vital soft skills to effectively handle customer inquiries and resolve issues. These skills ensure excellent customer satisfaction, foster loyalty, and maintain HSBC’s reputation for reliable and helpful service.
More about Hsbc Customer Service jobs
What job categories do people searching Hsbc Customer Service jobs look for? The top searched job categories for Hsbc Customer Service jobs are:
Hsbc Customer Service jobs near you
Infographic showing various Hsbc Customer Service job openings in the United States as of June 2026, with employment types broken down into 88% Part Time, and 12% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Vice President, Credit Trader

Vice President, Credit Trader

HSBC

Manhattan, NY • On-site

$152K - $195K/yr

Full-time

Posted 5 days ago

Job description

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
General Trading Responsibilities
  • Monitor and manage interpret daily risk, P&L and performance metrics for the book, adapting positioning and trading strategies to achieve revenue, hit-ratio and return targets
  • Ensures correct ticket entry and order routing, maintains communication with sales desk and assists in resolving any settlement problems, ensures ticket entry completion and provides general trade support, as necessary
  • Provides pricing to sales force and clients in line with the Bank's policies
  • Ensures all trades are booked to front office position keeping system in accordance with internal policy and regulatory requirements
  • Reviews daily and/or monthly reports, as assigned
  • Ensures that all transactions deliver fair outcomes for HSBC customers, does not disrupt the orderly and transparent operation of financial markets, and adheres to the HSBC Code of Conduct
  • Maintain a thorough knowledge of the product area including market liquidity and volatility, pricing and trading strategies

Values
The role holder will ensure the HSBC values are present in everything we do, both individually and as an
Organisation. This will be achieved by consistently displaying the behaviours of:
  • Dependable and do the right thing
  • Open to different ideas and cultures
  • Connected to customers, communities, regulators and each other
  • Run risk across US IG corporate credit products, managing positions, hedges, and liquidity within approved limits and governance standards
  • Support DCM and syndicate partners on new issuance by managing post-pricing secondary liquidity and associated risk
  • Identify and execute relative-value and flow opportunities across issuers, sectors, curves, and hedging instruments
  • Incorporate systematic signals and quantitative tools into the trading and risk management process
  • Help connect voice and systematic trading activity to improve execution, pricing consistency, and client delivery
  • Work with sales, quants, and technology colleagues to enhance trading tools, analytics, and automation
  • Maintain strong risk discipline, controls, and communication with risk and control partners
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC internal controls and compliance policies and manuals.

Knowledge & Experience / Qualifications
  • Market making experience, detailed knowledge of all aspects of business' trading area
  • Bachelor's or equivalent University degree, or equivalent work-related experience
  • Excellent verbal and written communication skills, with very strong analytical skills
  • Ability to multi-task and to work well under pressure, strong problem-solving and decision-making skills
  • Able to understand and manage complex and diverse instruments
  • Strong US IG credit trading background with demonstrated risk-taking experience
  • Good understanding of primary/secondary market dynamics, syndicate process, and post-deal liquidity management
  • Experience using systematic signals, quantitative frameworks, or electronic execution tools in a live trading setting
  • Ability to operate effectively across both relationship-driven and data-driven trading styles
  • Coding capability, particularly in Python or similar languages, is a plus
  • Demonstrates compliance with HSBC Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.
  • FINRA Series 7 & 63 required.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay package in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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