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Hsbc Customer Service Jobs (NOW HIRING)

HSBC

eFX Client Services

Manhattan, NY · On-site

$18.75 - $24/hr

Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new ... our customers, our people, our investors, our communities and the planet we all share. In ...

HSBC

Asian Equity Sales

Manhattan, NY · On-site

... customers, our people, our investors, our communities, and the planet we all share. We are seeking an Associate Director to join HSBC's Equity Sales team in New York. The role will focus on servicing ...

HSBC Bank

USA_Hire_Advisory Support

New York, NY

$18.50 - $23.75/hr

HSBC may engage in immigration sponsorship for this position if needed. External Job Advert testing ... service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status ...

HSBC Global Services Limited

$11 - $15.25/hr

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos ... Equipe : Au sein de la banque de Financement dans le service Transaction Services, le poste est ...

HSBC Global Services Limited

$13 - $18/hr

HSBC : notre mission est de créer un « monde d'opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre ...

HSBC Global Services Limited

$13 - $16.50/hr

Se tenir informé des produits et services ainsi que de l'actualité financière. * Respecter les normes de contrôle interne HSBC. * Acquérir et maintenir la connaissance des procédures de risques ...

HSBC Global Services Limited

$11.25 - $15/hr

Uphold HSBC's premium service standards in all interactions and deliver a premium onboarding experience that reflects the high-net-worth customers' expectations. * Compliance and risk management ...

HSBC

US CONTACT CENTER PREMIER SPECIALIST

Buffalo, NY · On-site

S. as HSBC will not engage in immigration sponsorship for this position. Our purpose - Opening up a ... Provide high quality service to achieve maximum customer satisfaction by resolving the customer ...

HSBC Global Services Limited

Nous recherchons un professionnel de haute qualité, centré sur le client pour rejoindre notre équipe à titre d'Analyste Client Services dédié Garanties pour une clientèle du Réseau d'HSBC ...

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Hsbc Customer Service information

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How much do hsbc customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for hsbc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Hsbc Customer Service vs Hsbc Call Center Representative?

AspectHsbc Customer ServiceHsbc Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentBank branches, call centers, online supportCall center setting, inbound and outbound calls
Employer & Industry UsageHsbc bank branches and support centersHsbc bank's call centers for customer support
Common Search & ComparisonCustomer service roles at HsbcCall center roles at Hsbc

Hsbc Customer Service roles typically involve assisting customers in branches or online, focusing on personalized support. Hsbc Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and are integral to Hsbc's customer support operations, but they differ mainly in work setting and daily tasks.

What are some common challenges faced by HSBC Customer Service representatives and how are they supported in overcoming them?

HSBC Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and staying updated with financial regulations and products. To help staff succeed, HSBC provides thorough training, regular coaching, and access to knowledge bases for quick information retrieval. Team leads and more experienced colleagues are available for support, and the company encourages collaborative problem-solving to ensure both customer satisfaction and employee development.

What does an HSBC Customer Service representative do?

An HSBC Customer Service representative assists clients with their banking needs, such as answering account questions, helping with transactions, and resolving issues related to products and services. They provide support through various channels including phone, email, and in-person interactions. Their goal is to ensure a positive customer experience, offer solutions, and maintain HSBC's high standards of service. Representatives may also assist with online banking, fraud prevention, and guiding customers through bank processes.

What are the key skills and qualifications needed to thrive as an HSBC Customer Service representative, and why are they important?

To thrive as an HSBC Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products and procedures, often supported by a high school diploma or equivalent. Familiarity with CRM systems, digital banking platforms, and call center software is typically required. Patience, empathy, and active listening are vital soft skills to effectively handle customer inquiries and resolve issues. These skills ensure excellent customer satisfaction, foster loyalty, and maintain HSBC’s reputation for reliable and helpful service.
More about Hsbc Customer Service jobs
What job categories do people searching Hsbc Customer Service jobs look for? The top searched job categories for Hsbc Customer Service jobs are:
Hsbc Customer Service jobs near you
Infographic showing various Hsbc Customer Service job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CCSS Representative Inbound

HSBC Global Services Limited

Chicago, IL • On-site

Full-time

Posted 14 days ago

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high caliber professional to join our team as CCSS Representative Inbound, Level 1

Areas and Accountabilities

Impact on the Business

  • Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Customers / Stakeholders

  • Provides excellent customer service to basic customer contacts by keeping up to date on training and internal communications
  • Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate

Leadership & Teamwork

  • Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
  • Values diversity amongst team

Operational Effectiveness & Control 

  • Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for WPB Centres
  • Maintains HSBC internal control standards
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for Contact Centres

Qualifications, Knowledge & Experience

 

  • Must have education standard to at least High school diploma and be of a legal working age
  • Must be proficient language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy

 

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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