Work you'll do As a ServiceNow HRSD Senior Consultant you will be responsible for: * Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test ...
Work you'll do As a ServiceNow HRSD Senior Consultant you will be responsible for: * Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test ...
Software Engineer Senior - ServiceNow
Indianapolis, IN · On-site
$117K - $154K/yr
ServiceNow certifications (CIS - HRSD or CSM preferred) * Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or ...
Software Engineer Senior - ServiceNow
Indianapolis, IN · On-site
$117K - $154K/yr
ServiceNow certifications (CIS - HRSD or CSM preferred) * Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or ...
Software Engineer Senior - ServiceNow
Indianapolis, IN · On-site
$117K - $154K/yr
ServiceNow certifications (CIS - HRSD or CSM preferred) * Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or ...
Software Engineer Senior - ServiceNow
Indianapolis, IN · On-site
$117K - $154K/yr
ServiceNow certifications (CIS - HRSD or CSM preferred) * Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or ...
Software Engineer Senior - ServiceNow
Indianapolis, IN · On-site
$117K - $154K/yr
ServiceNow certifications (CIS - HRSD or CSM preferred) * Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or ...
Software Engineer Senior - ServiceNow
Indianapolis, IN · On-site
$117K - $154K/yr
ServiceNow certifications (CIS - HRSD or CSM preferred) * Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or ...
ServiceNow Developer
Indianapolis, IN · On-site
$47.25 - $65/hr
Responsibilities : • Design, develop, and maintain ServiceNow applications, modules, and integrations across ITSM, ITOM, HRSD, or custom scoped applications. • Implement AI-enabled features ...
ServiceNow Developer
Indianapolis, IN · On-site
$47.25 - $65/hr
Responsibilities : • Design, develop, and maintain ServiceNow applications, modules, and integrations across ITSM, ITOM, HRSD, or custom scoped applications. • Implement AI-enabled features ...
Establish and enforce governance models across ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and GRC. * Ensure architectural integrity and prevent platform sprawl. * Align ServiceNow ...
Establish and enforce governance models across ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and GRC. * Ensure architectural integrity and prevent platform sprawl. * Align ServiceNow ...
... HRSD), and the overall NOW Platform. * 3+ years of enterprise scale experience across multiple business areas. * Limited immigration sponsorship may be available * Ability to travel 0-20%, on average ...
... HRSD), and the overall NOW Platform. * 3+ years of enterprise scale experience across multiple business areas. * Limited immigration sponsorship may be available * Ability to travel 0-20%, on average ...
Establish and enforce governance models across ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and GRC. * Ensure architectural integrity and prevent platform sprawl. * Align ServiceNow ...
Establish and enforce governance models across ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and GRC. * Ensure architectural integrity and prevent platform sprawl. * Align ServiceNow ...
Product Owner II (ServiceNow)
Carmel, IN · On-site
$133K - $158K/yr
Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, SPM, CMDB, Workflow Automation, AI, or related modules. * Understanding of cloud-based platforms, system ...
Product Owner II (ServiceNow)
Carmel, IN · On-site
$133K - $158K/yr
Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, SPM, CMDB, Workflow Automation, AI, or related modules. * Understanding of cloud-based platforms, system ...
Hrsd information
What is the difference between Hrsd vs HR Specialist?
| Aspect | Hrsd | HR Specialist |
|---|---|---|
| Required Credentials | High School diploma or equivalent; some roles may require certifications | Bachelor's degree in Human Resources or related field; certifications like PHR or SHRM-CP often preferred |
| Work Environment | Office settings, HR departments, or remote | Office-based, HR departments, or remote |
| Employer & Industry Usage | Commonly used in healthcare, social services, or government sectors | Widely used across industries including corporate, healthcare, and non-profit |
While both Hrsd and HR Specialist roles involve human resources functions, Hrsd positions often focus on entry-level tasks with fewer certifications, whereas HR Specialists typically require a bachelor's degree and relevant certifications. HR Specialists usually handle more complex HR functions, making them more versatile across industries.
What are the key skills and qualifications needed to thrive as an HRSD (Human Resources Service Delivery) professional, and why are they important?
What are HRSD jobs?
What are some common challenges faced by HRSD professionals, and how can they be addressed?

Deloitte rating
8.1
Based on 90 frontline employees who took The Breakroom Quiz
59th of 148 rated financial services
Job description
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Recruiting for this role ends on 7/20/2026.
Work you'll do
As a ServiceNow HRSD Senior Consultant you will be responsible for:
- Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities
Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives
Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations
Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications
Assisting with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
The team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Qualifications
Required:
- Bachelor's degree
4+ years of experience in ServiceNow implementations and optimizations
2+ years of experience delivering and implementing at least 1 ServiceNow HR Service Delivery core module
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- 3+ years of project management experience leading end-to-end projects
2+ years of Big 4 consulting experience across 3+ client engagements
Experience supporting the design or launch of an HR shared service center for 1,000+ employees or multiple regions
Experience creating implementation plans or work breakdown structures for 2+ ServiceNow releases across design, build, test, cutover, and hypercare
Experience delivering 1+ end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilization
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Recruiting for this role ends on 7/20/2026.
Work you'll do
As a ServiceNow HRSD Senior Consultant you will be responsible for:
- Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities
Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives
Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations
Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications
Assisting with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
The team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Qualifications
Required:
- Bachelor's degree
4+ years of experience in ServiceNow implementations and optimizations
2+ years of experience delivering and implementing at least 1 ServiceNow HR Service Delivery core module
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- 3+ years of project management experience leading end-to-end projects
2+ years of Big 4 consulting experience across 3+ client engagements
Experience supporting the design or launch of an HR shared service center for 1,000+ employees or multiple regions
Experience creating implementation plans or work breakdown structures for 2+ ServiceNow releases across design, build, test, cutover, and hypercare
Experience delivering 1+ end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilization
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.