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Hrsd Jobs in Indiana (NOW HIRING)

MISO

Product Owner II (ServiceNow)

Carmel, IN · On-site

$133K - $158K/yr

Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, SPM, CMDB, Workflow Automation, AI, or related modules. * Understanding of cloud-based platforms, system ...

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Hrsd information

What is the difference between Hrsd vs HR Specialist?

AspectHrsdHR Specialist
Required CredentialsHigh School diploma or equivalent; some roles may require certificationsBachelor's degree in Human Resources or related field; certifications like PHR or SHRM-CP often preferred
Work EnvironmentOffice settings, HR departments, or remoteOffice-based, HR departments, or remote
Employer & Industry UsageCommonly used in healthcare, social services, or government sectorsWidely used across industries including corporate, healthcare, and non-profit

While both Hrsd and HR Specialist roles involve human resources functions, Hrsd positions often focus on entry-level tasks with fewer certifications, whereas HR Specialists typically require a bachelor's degree and relevant certifications. HR Specialists usually handle more complex HR functions, making them more versatile across industries.

What are the key skills and qualifications needed to thrive as an HRSD (Human Resources Service Delivery) professional, and why are they important?

To thrive as an HRSD professional, you need a solid understanding of HR processes, employee relations, and business operations, typically supported by a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and platforms like ServiceNow HRSD is often required, along with relevant HR certifications such as SHRM or HRCI. Strong interpersonal skills, attention to detail, and the ability to resolve issues efficiently help distinguish top performers in this role. These skills ensure effective HR service delivery, compliance, and a positive employee experience within the organization.

What are HRSD jobs?

HRSD jobs refer to positions within Human Resources Service Delivery, a function that manages and optimizes HR processes such as payroll, benefits administration, employee onboarding, and HR support services. Professionals in HRSD ensure efficient delivery of HR services to employees and often use technology to streamline operations. These roles are crucial in maintaining employee satisfaction and compliance with HR policies. HRSD jobs can be found in various industries and typically require strong communication, organizational, and problem-solving skills.

What are some common challenges faced by HRSD professionals, and how can they be addressed?

HRSD (Human Resources Service Delivery) professionals often encounter challenges such as managing high volumes of employee inquiries, navigating complex HR technologies, and ensuring consistency in HR processes across different teams or locations. To address these issues, strong communication skills, a solid understanding of HR systems, and a proactive approach to process improvement are key. Collaborating closely with IT and other HR specialists can also help streamline workflows and enhance the employee experience.
What are popular job titles related to Hrsd jobs in Indiana? For Hrsd jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hrsd jobs in Indiana look for? The top searched job categories for Hrsd jobs in Indiana are:
What cities in Indiana are hiring for Hrsd jobs? Cities in Indiana with the most Hrsd job openings:
Hrsd jobs near you
Infographic showing various Hrsd job openings in Indiana as of July 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 67% Physical, 9% Hybrid, and 24% Remote job distribution.
Service Now HRSD Administrator

Service Now HRSD Administrator

Infosys

Indianapolis, IN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Infosys rating

7.4

Company rating: 7.4 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

107th of 210 rated it services

Job description

Job details
Job Role
Infrastructure Consultant 2
Career Role
Consultant - Infrastructure Management - US
Work Location
Hartford, CT, Indianapolis, IN, Phoenix, AZ, Raleigh, NC, Richardson, TX
State / Region / Province
Arizona, Connecticut, Indiana, North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
148238BR
Technical Skills 1
Technology|Infra_ToolAdministration-ITSM|ServiceNow-HRSD
Technical Skills 2
Technology|Infra_ToolAdministration-ITSM|ServiceNow
Technical Skills 3
Technology|HTML,CSS,Javascript,Jquery,PHP,Drupal|Redux.js
Overview
The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:
Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:
A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
The ability to work with cross-functional teams
Required Skill and Experience
• Experience with ServiceNow HR service Delivery (HRSD) application and ITSM.
• Knowledge of HR functions, Processes and best practices.
• Knowledge of case management, knowledge management best practices and design.
• Experience in designing and/or implementing an HR Shared Services Center.
• Working knowledge with integration like success factor.
• Hands on experience with PowerShell.
• Should be ServiceNow HRSD Implementation specialist with integration knowledge with external systems using REST and Web Services.
• Implement the Human resources application in order to setup HR data.
• Configure applications to work with organizations HR processes.
• Experience with HR service Management, Knowledge management, Service Portal, Chat, Reporting , Integrations and HR Hub.
• Demonstrated competence in the various HR Functional areas, especially employee relations and change management.
• Experience on Human Resources Dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfactions.
• Design and develop new ServiceNow applications for HR modules, including case management, HR Administration.
Preferred Skill and Experience
Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS)
Certification: Implementation with on ITSM or HRSD or CAD
• The ability to communicate effectively with senior stakeholders and influence their decisions.
• The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.
• ITIL certification - nice to have
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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