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Director of Operations – FQHC

Location: Hamtramck, MI
Employment Type: Full-Time

Lead and Scale Mission-Driven Care at EPIC Care Centers INC

At EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations.

This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact.

What You’ll Do

Operational Leadership & Strategy

• Lead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care.
• Develop and execute operational strategies aligned with organizational goals and HRSA/FQHC requirements.
• Support clinic expansion, new site launches, and service line growth.

FQHC Compliance & Regulatory Oversight

• Ensure full compliance with HRSA Health Center Program requirements, including:

• Scope of Project
• Sliding Fee Discount Program (SFDP)
• UDS reporting and performance measures

• Maintain readiness for HRSA Operational Site Visits (OSVs)and audits.
• Oversee policies and procedures to ensure adherence to federal, state, and local regulations.

Financial Performance & Optimization

• Partner with finance to manage budgets, cost controls, and revenue cycle performance.
• Monitor key financial drivers including visit volume, payer mix, and reimbursement optimization.
• Support 340B program oversight in collaboration with pharmacy and compliance teams.

Quality, Access & Patient Experience

• Drive improvements in clinical quality measures, patient outcomes, and satisfaction.
• Ensure access standards are met, including timely appointments and reduced barriers to care.
• Support implementation of value-based care initiatives and population health strategies.

Team Leadership & Development

• Lead and develop clinic leadership (Practice Managers, Site Leads, etc.).
• Build a high-performing, mission-driven culture focused on accountability and continuous improvement.
• Partner with HR on recruitment, retention, and staff development.

Cross-Functional Collaboration

• Work closely with clinical leadership, compliance, finance, IT, and population health teams.
• Ensure alignment between operations, patient care delivery, and organizational strategy.

Data, Reporting & Performance Management

• Track and analyze KPIs including UDS measures, productivity, access, and financial performance.
• Utilize data to drive operational improvements and strategic decisions.
• Prepare reports for executive leadership and board-level visibility as needed.

What You Bring

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
• 5–10+ years of healthcare operations experience, with at least 3 years in a leadership role.
• Direct experience working in an FQHC or community health center environment.
• Strong knowledge of HRSA regulations, UDS reporting, and compliance requirements.

Skills & Competencies

• Strategic thinker with strong execution capabilities
• Deep understanding of FQHC financial drivers and reimbursement models
• Strong leadership, communication, and organizational skills
• Data-driven mindset with experience using metrics to improve performance
• Ability to thrive in a fast-paced, growth-oriented environment

Preferred Qualifications

• Experience with340B programs
• Experience managing multi-site operations and cross-functional teams.

Why Join EPIC Care Centers INC

• Mission-Driven Impact– Expand access to care for underserved communities
• Leadership Opportunity– Play a key role in building and scaling FQHC operations
• Collaborative Culture– Work with a team dedicated to innovation and patient care
• Growth Environment– Be part of a rapidly expanding organization