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$29K

$39.5K

$62.5K

How much do hrcc jobs pay per year?

As of Sep 3, 2026, the average yearly pay for hrcc in the United States is $39,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $39,500.00 per year, depending on experience, location, and employer.

What is an HRCC?

HRCC stands for Human Resources Contact Center, and HRCC professionals are staff who handle employee inquiries and support within a company's HR department. They provide assistance with HR-related topics such as benefits, payroll, leave of absence, company policies, and more. HRCC team members often work in a call center environment, responding to questions via phone, email, or chat. Their goal is to ensure employees receive accurate and timely information about HR services and to help resolve HR issues efficiently.

What are the key skills and qualifications needed to thrive as an HRCC representative?

To thrive as an HRCC Representative, you need strong knowledge of HR policies, procedures, and benefits, typically supported by a bachelor's degree in human resources or a related field. Familiarity with HRIS systems, case management software, and customer relationship management (CRM) tools is essential. Excellent communication, problem-solving abilities, and empathy are critical soft skills for effectively resolving employee inquiries. These competencies ensure prompt, accurate support and foster a positive employee experience in a fast-paced HR environment.

What are some common challenges faced by HRCC professionals, and how can applicants prepare to handle them?

HRCC professionals often encounter high call volumes, complex employee inquiries, and the need to navigate sensitive HR issues while maintaining confidentiality. Applicants should be prepared to manage stress, multitask effectively, and communicate clearly with diverse individuals. Familiarity with HR information systems and a strong customer service mindset are essential for resolving cases efficiently while upholding company policies. Practicing active listening and staying up-to-date with HR best practices can help you succeed in this fast-paced environment.
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Cities with the most Hrcc job openings:

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Hrcc jobs near you
Infographic showing various Hrcc job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,487 per year, or $19 per hour.

2027 Corporate Summer Internship - Hilton Reservations & Customer Care (HRCC)

Hilton Worldwide Holdings, Inc.

Dallas, TX • On-site

$24/hr

Full-time

Posted 18 days ago

Key responsibilities

  • Support the Customer Care Team by preparing reports, presentations, conducting research, and analyzing data.

  • Engage in impactful projects, learning workshops, and networking events to develop skills and build connections.

  • Collaborate with your manager and team to deliver a final presentation showcasing your internship experience and learnings.

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 767 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

Job description


Exceptional Hospitality Starts with You
The Hilton corporate summer internship program offers the opportunity to gain real-world professional experience in a global company. The program is intended to develop the business leaders of tomorrow. The internship will be in person at our Dallas, TX office and will begin on June 1, 2027 and end on August 6, 2027. Interns will work full-time (40 hours per week during the 10-week program). The pay rate is $24.00 per hour with a one-time stipend of $2,500.00.
This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As an intern, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact.
Potential Internships opportunities may include:
  • Intern, HRCC Customer Insights
  • Intern, HRCC Product Management

*Please note that available internship opportunities may vary by location and business need
Projects you'll take ownership of:
  • Engage in impactful projects, take part in learning and development workshops, and build connections through networking and social events with Team Members and fellow interns
  • Support your assigned team through the program, which could include preparing reports, presentations, conducting research, and analyzing data.
  • Encourage a culture of innovation and help develop new ideas and solutions.
  • Utilize organizational, time management, and communication skills to effectively manage tasks and collaborate with your team
  • Collaborate with your manager and team to deliver a final presentation showcasing your internship experience and learnings
What It Takes to Make the Stay
You have these minimum qualifications:
  • Can commit to a full 10-week program (40 hours per week) onsite in our Dallas, TX corporate office
  • Sophomore or junior of post-secondary education program; or have less than one (1) year of professional experience

It would be useful if you have:
  • Held a leadership role in your community or engaged with a student run organization
  • Internship or work experience in the hospitality or customer service (e.g. server, front desk, volunteer, coach)
  • Experience with Data Analytics
  • Exposure to creating dashboards and data visualizations using tools such as Power BI, Tableau, Looker Studio, or similar platforms
  • Experience helping design products, tools, or processes that are easy for people to understand and use

How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
  • Go Hilton Travel Program -discounted travel with room rates as low as $40/night at our world-class hotels
  • Paid Holidays

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

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