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Hr Employee Service Center Representative Jobs (NOW HIRING)

Trinity Health

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide ...

Ethos Veterinary Health

Service Center Liaison

Woburn, MA · On-site

$17 - $20/hr

The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In ...

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Hr Employee Service Center Representative information

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$10

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How much do hr employee service center representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for hr employee service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an HR Employee Service Center Representative?

HR Employee Service Center Representatives are professionals who serve as the first point of contact for employees seeking assistance with human resources-related inquiries. They handle questions about benefits, payroll, policies, and other HR topics, ensuring employees receive accurate and timely support. These representatives typically work in a call center or help desk environment and use HR systems to resolve cases. Their role is crucial in maintaining a positive employee experience and supporting the overall HR function of an organization.

What are the key skills and qualifications needed to thrive as an HR Employee Service Center Representative?

To thrive as an HR Employee Service Center Representative, you need a solid understanding of HR policies, benefits administration, and employment regulations, often supported by a degree in human resources or a related field. Familiarity with HRIS platforms, case management systems, and ticketing software is typically required. Strong interpersonal skills, active listening, and problem-solving abilities help deliver excellent support and resolve employee inquiries efficiently. These skills are crucial for ensuring positive employee experiences, maintaining data accuracy, and supporting organizational compliance.

What are some typical challenges faced by HR Employee Service Center Representatives, and how can they be effectively managed?

HR Employee Service Center Representatives often encounter challenges such as managing high call or ticket volumes, handling sensitive employee issues, and navigating complex HR policies. Effectively managing these challenges involves strong organizational skills, the ability to remain empathetic and professional under pressure, and ongoing training in HR systems and procedures. Collaborating closely with HR business partners and leveraging internal knowledge bases can also help representatives provide accurate and timely assistance to employees.

What is the difference between Hr Employee Service Center Representative vs HR Coordinator?

AspectHR Employee Service Center RepresentativeHR Coordinator
CredentialsHigh school diploma or equivalent; some roles may require HR certificationsBachelor's degree in HR, Business, or related field; HR certifications preferred
Work EnvironmentCustomer service-focused, handling employee inquiries via phone, email, or in personAdministrative and coordination tasks within HR department, supporting HR programs and initiatives
Employer & Industry UsageCommon in large organizations with HR service centers, healthcare, government, and corporate sectorsUsed across various industries for HR process management and employee support

The HR Employee Service Center Representative primarily handles employee inquiries and provides support through customer service channels, often requiring strong communication skills. In contrast, the HR Coordinator focuses on coordinating HR activities, maintaining records, and supporting HR programs. While both roles support HR functions, the representative is more customer-service oriented, whereas the coordinator handles administrative and organizational tasks.

What cities are hiring for Hr Employee Service Center Representative jobs?

Cities with the most Hr Employee Service Center Representative job openings:

What states have the most Hr Employee Service Center Representative jobs?

States with the most job openings for Hr Employee Service Center Representative jobs include:

What are popular job titles related to Hr Employee Service Center Representative jobs?

For Hr Employee Service Center Representative jobs, the most frequently searched job titles are:

Infographic showing various Hr Employee Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Service Center Representative - Primary Care

On-site

Trinity Health
Health Care and Social Assistance • 10K+ employees
Learn more about Trinity Healthexternal

$13.75 - $17.75/hr

Full-time

Medical

Re-posted 14 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.

What You'll Do:

  • Serve as the first point of contact for patients by phone.
  • Schedule, confirm, and coordinate patient appointments.
  • Answer questions, route calls appropriately, and relay messages to clinical staff.
  • Verify patient registration and insurance information.
  • Assist patients with MyChart and other patient portal support.
  • Support referrals, authorizations, and patient outreach activities.
  • Maintain accurate documentation and patient records.
  • Partner with providers and office teams to create a seamless patient experience.

General Requirements:

  • EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
  • CREDENTIALS/LICENSURE: None
  • MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

  • Day-one benefits for eligible team members with no waiting period.
  • Opportunities for professional growth and career advancement.
  • Supportive, collaborative team environment.
  • Meaningful work helping patients navigate their healthcare journey.
  • A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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