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Hr Employee Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

The Service Center Representative position is in an inbound call center position where we provide ... life insurance, employee assistance, flexible spending or health savings account, and other ...

Trinityhealth

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide ...

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Hr Employee Service Center Representative information

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How much do hr employee service center representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hr employee service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an HR Employee Service Center Representative?

HR Employee Service Center Representatives are professionals who serve as the first point of contact for employees seeking assistance with human resources-related inquiries. They handle questions about benefits, payroll, policies, and other HR topics, ensuring employees receive accurate and timely support. These representatives typically work in a call center or help desk environment and use HR systems to resolve cases. Their role is crucial in maintaining a positive employee experience and supporting the overall HR function of an organization.

What are the key skills and qualifications needed to thrive as an HR Employee Service Center Representative?

To thrive as an HR Employee Service Center Representative, you need a solid understanding of HR policies, benefits administration, and employment regulations, often supported by a degree in human resources or a related field. Familiarity with HRIS platforms, case management systems, and ticketing software is typically required. Strong interpersonal skills, active listening, and problem-solving abilities help deliver excellent support and resolve employee inquiries efficiently. These skills are crucial for ensuring positive employee experiences, maintaining data accuracy, and supporting organizational compliance.

What are some typical challenges faced by HR Employee Service Center Representatives, and how can they be effectively managed?

HR Employee Service Center Representatives often encounter challenges such as managing high call or ticket volumes, handling sensitive employee issues, and navigating complex HR policies. Effectively managing these challenges involves strong organizational skills, the ability to remain empathetic and professional under pressure, and ongoing training in HR systems and procedures. Collaborating closely with HR business partners and leveraging internal knowledge bases can also help representatives provide accurate and timely assistance to employees.

What is the difference between Hr Employee Service Center Representative vs HR Coordinator?

AspectHR Employee Service Center RepresentativeHR Coordinator
CredentialsHigh school diploma or equivalent; some roles may require HR certificationsBachelor's degree in HR, Business, or related field; HR certifications preferred
Work EnvironmentCustomer service-focused, handling employee inquiries via phone, email, or in personAdministrative and coordination tasks within HR department, supporting HR programs and initiatives
Employer & Industry UsageCommon in large organizations with HR service centers, healthcare, government, and corporate sectorsUsed across various industries for HR process management and employee support

The HR Employee Service Center Representative primarily handles employee inquiries and provides support through customer service channels, often requiring strong communication skills. In contrast, the HR Coordinator focuses on coordinating HR activities, maintaining records, and supporting HR programs. While both roles support HR functions, the representative is more customer-service oriented, whereas the coordinator handles administrative and organizational tasks.

What cities are hiring for Hr Employee Service Center Representative jobs?

Cities with the most Hr Employee Service Center Representative job openings:

What states have the most Hr Employee Service Center Representative jobs?

States with the most job openings for Hr Employee Service Center Representative jobs include:

What are popular job titles related to Hr Employee Service Center Representative jobs?

For Hr Employee Service Center Representative jobs, the most frequently searched job titles are:

Infographic showing various Hr Employee Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Employee Service Center Coordinator

Pittsburgh, PA • On-site

F.N.B. Corporation
Finance and Insurance • 1 - 5K employees
Learn more about F.N.B. Corporationexternal

$20.50 - $26.75/hr

Full-time

Re-posted 19 days ago

Job description

Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
Make a difference in the employee experience from day one. As an Employee Service Center (ESC) Coordinator, you'll be at the center of HR operations, serving as a trusted resource for employees and leaders by providing guidance, resolving inquiries, and supporting key HR processes. If you thrive in a fast-paced environment and enjoy helping others navigate challenges while driving operational excellence, we'd love to hear from you.
Position Title: Employee Service Center Coordinator
Business Unit: HR Operations
Reports to: Manager of Human Resources Operations and Service Delivery
Position Overview:
The Employee Service Center (ESC) Coordinator serves as a primary point of contact for employees, managers, and HR stakeholders, providing professional, timely, and accurate support for a broad range of human resources inquiries and transactions. The coordinator delivers a high-quality customer service experience while ensuring compliance with company policies, maintaining data integrity, and supporting efficient HR operations.
Primary Responsibilities:
Serve as the primary point of contact for employees and managers seeking HR support, responding to inquiries through phone, email, ticketing systems, and other service channels.
Provide accurate information and guidance regarding HR policies, procedures, programs, benefits, payroll, and employment-related processes while ensuring consistent application of company practices.
Resolve routine employee inquiries independently and escalate complex issues to appropriate HR subject matter experts when additional expertise or intervention is required.
Support HR transactions and employee data updates, ensuring accuracy, completeness, compliance, and data integrity within HR systems and records.
Assist employees and managers with Workday navigation, self-service tools, transaction support, learning resources, and system access issues.
Provide general support for employee benefits, payroll, training, wellness programs, open enrollment, and other HR service offerings. Processes employment verifications as well as unemployment compensation claims.
Support new hire onboarding activities by providing information, answering questions, and ensuring a smooth and positive onboarding experience.
Manage cases through established service management processes, documenting interactions, tracking requests, monitoring progress, and ensuring timely resolution.
Maintain confidentiality of employee information and handle sensitive matters with professionalism, discretion, and adherence to company policies and legal requirements.
Identify service trends, knowledge gaps, and process improvement opportunities; contribute to self-service resources, standardization efforts, and continuous improvement initiatives. Compiles and runs, monthly and quarterly operational dashboards to track Employee Service Center key performance indicators (KPIs), delivering actionable insights on inquiry trends.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
0
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to work and multi-task in a fast paced environment
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

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