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Hr Call Center Jobs (NOW HIRING)

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Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Compensation: $16/hr (remote) OR $20/hr (onsite in MN) with the opportunity to earn up to $500 ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Compensation: $16/hr (remote) OR $20/hr (onsite in MN) with the opportunity to earn up to $500 ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Compensation: $16/hr (remote) OR $20/hr (onsite in MN) with the opportunity to earn up to $500 ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Compensation: $16/hr (remote) OR $20/hr (onsite in MN) with the opportunity to earn up to $500 ...

CR&R INCORPORATED

Call Center Representative

Stanton, CA · On-site

$24/hr

Customer Service Representative - Call Center Operations Hourly Range: $21/hr (self advance to $24/hr) This role supports customers through timely, accurate, and professional service in a fast-paced ...

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How much do hr call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hr call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HR Call Center Representative, and why are they important?

To thrive as an HR Call Center Representative, you need a solid understanding of HR policies, excellent problem-solving abilities, and preferably a background in human resources or customer service. Familiarity with HR information systems (HRIS), call center software, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and clear verbal communication help you effectively address employee queries and diffuse challenging situations. These skills are crucial for delivering timely, accurate support and ensuring a positive employee experience in a fast-paced environment.

What is the difference between Hr Call Center vs HR Coordinator?

AspectHR Call CenterHR Coordinator
CredentialsHigh school diploma or equivalent; some roles may require HR certificationsBachelor's degree in Human Resources, Business, or related field; HR certifications preferred
Work EnvironmentCall center setting, fast-paced, customer service-focusedOffice environment, administrative, and coordination tasks
Employer & Industry UsageUsed across industries for employee inquiries and supportCommon in HR departments for managing employee relations and administrative tasks
Common Search & ComparisonOften compared for entry-level HR roles and support functionsCompared for HR support and administrative roles

The HR Call Center primarily handles employee inquiries via phone in a fast-paced environment, often requiring customer service skills. The HR Coordinator manages HR administrative tasks, employee relations, and coordination within the HR department. While both roles support HR functions, the HR Call Center focuses on communication and support, whereas the HR Coordinator handles broader HR operations.

What are HR Call Center jobs?

HR Call Center jobs involve assisting employees and job applicants with human resources-related inquiries over the phone, email, or chat. These professionals handle questions about benefits, payroll, company policies, onboarding, and other HR topics. They serve as the first point of contact for HR issues, resolving problems or escalating cases to specialized HR teams if needed. Strong communication, problem-solving, and confidentiality skills are essential for success in this role.

What are the main challenges faced by HR Call Center representatives, and how can they be addressed?

HR Call Center representatives often manage high call volumes and sensitive employee inquiries, which can be challenging when balancing efficiency with empathy. They must accurately provide information regarding benefits, payroll, and company policies while maintaining confidentiality. To address these challenges, it's important to develop strong communication skills, remain patient under pressure, and utilize available knowledge bases and support from team leads. Continuous training and collaboration with HR specialists can also help representatives stay updated on policy changes and deliver accurate support.
More about Hr Call Center jobs
What cities are hiring for Hr Call Center jobs? Cities with the most Hr Call Center job openings:
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Hr Call Center jobs near you
Call Center Agent

Call Center Agent

NVISION Eye Centers

Aliso Viejo, CA

$20/hr

Other

Posted 12 days ago

Job description

Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
We are seeking a Call Center Agent to join our team!
This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation as well as the handling of all other call types with empathy and a patient centric focus.
This is an on-site position in Aliso Viejo, CA.
Responsibilities
  • Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
  • Able to answer questions succinctly and professionally and evaluate when to escalate.
  • Ensure patients are booked for consultation during their first call to NVISION.
  • Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
  • Place outbound calls timely and with enthusiasm to assist
  • Research and resolve issues to ensure patient retention and satisfaction.
  • Use sound judgment and empathy in handling calls, especially with upset patients.
  • Schedule appointments correctly - servicing multiple centers.
  • Maintains knowledge of company products and customer service processes
  • Ability to handle a Call Center environment: work quickly and multi-task.
Qualifications
  • 2+ years of experience in high volume call center preferred but willing to train the right person
  • Ophthalmology experience would be helpful but not required.
  • Bilingual is a plus (English/Spanish)

#NVisionClinic
Min
USD $20.00/Hr.
Max
USD $24.00/Hr.

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