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Hp Indigo Service Engineer Jobs (NOW HIRING)

Supermicro

Service Engineer

Atlanta, GA · On-site

They are seeking a Service Engineer responsible for troubleshooting and resolving technical ... HP) • Solid hardware system diagnostics skills, as well as a good understanding of how BIOS ...

Super Micro Computer

Service Engineer

Memphis, TN · On-site

$70K - $100K/yr

The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional ... HP) • Solid hardware system diagnostics skills, as well as a good understanding of how BIOS ...

Super Micro Computer

Service Engineer

Atlanta, GA · On-site

$70K - $100K/yr

The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional ... HP) • Solid hardware system diagnostics skills, as well as a good understanding of how BIOS ...

PRISMA GRAPHIC CORPORATION

Bindery Operator

Phoenix, AZ · On-site

$20 - $25/hr

... Digital Press, HP Indigo, Ricoh, Xerox, AB Dick, Ryobi, Horizon, Duplo, Fiery, Smartstream ... , Lead, Manager Operator, Technician, Associate, Helper, Learns Quickly, Punctuality, Inventory ...

Amcor

Operations Partner

Lenexa, KS

... Indigo HP 25000 to ensure excellent quality, machine uptime and that customer expectations are ... Opens service calls with HP Technical Team as necessary * Loads rolls of material onto press

Amcor

Operations Partner

Lenexa, KS · On-site

... Indigo HP 25000 to ensure excellent quality, machine uptime and that customer expectations are ... Opens service calls with HP Technical Team as necessary * Loads rolls of material onto press

PRISMA GRAPHIC CORPORATION

Bindery Operator

Phoenix, AZ · On-site

$20 - $25/hr

... Digital Press, HP Indigo, Ricoh, Xerox, AB Dick, Ryobi, Horizon, Duplo, Fiery, Smartstream ... , Lead, Manager Operator, Technician, Associate, Helper, Learns Quickly, Punctuality, Inventory ...

Amcor plc

Operations Partner

Lenexa, KS · On-site

... Indigo HP 25000 to ensure excellent quality, machine uptime and that customer expectations are ... Opens service calls with HP Technical Team as necessary * Loads rolls of material onto press

Amcor plc

Operations Partner

Lenexa, KS

... Indigo HP 25000 to ensure excellent quality, machine uptime and that customer expectations are ... Opens service calls with HP Technical Team as necessary * Loads rolls of material onto press

Amcor Flexibles, LLC

Operations Partner

Lenexa, KS · On-site

... Indigo HP 25000 to ensure excellent quality, machine uptime and that customer expectations are ... Opens service calls with HP Technical Team as necessary * Loads rolls of material onto press

Service Express

Field Service Engineer

Dallas, TX · On-site

The Field Service Engineer will provide onsite system diagnostic and analytical support, responding ... Dell, IBM, HP, etc are helpful • Availability for after hours, on-call rotation to support ...

- 1to1 Printers

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Prepress Operator

Houston, TX · On-site

$20 - $25/hr

... service, and able to function effectively in a fast paced environment. Responsibilities ... HP Indigo Smartstream Designer experience is preferred. * Understanding of RIP software and color ...

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Hp Indigo Service Engineer information

What are some common challenges faced by an HP Indigo Service Engineer, and how can they be managed effectively?

HP Indigo Service Engineers often encounter challenges such as troubleshooting complex printing equipment, managing urgent customer requests, and staying updated with rapidly evolving technology. Effective time management and clear communication with clients are key to handling these demands. Additionally, leveraging manufacturer training resources and collaborating with other engineers can greatly assist in resolving technical issues efficiently and ensuring customer satisfaction.

What is the difference between Hp Indigo Service Engineer vs Hp Indigo Technician?

AspectHp Indigo Service EngineerHp Indigo Technician
CredentialsTechnical diploma or degree, certifications in digital printingTechnical diploma, specific training on Indigo presses
Work EnvironmentOn-site service, troubleshooting, maintenance of Indigo pressesOperational support, routine maintenance, minor repairs
Employer & IndustryPrinting companies, digital press service providersPrint shops, service centers, industry-specific roles

The Hp Indigo Service Engineer typically handles complex repairs and system upgrades, requiring advanced technical skills and certifications. In contrast, the Hp Indigo Technician focuses on routine maintenance and operational support. Both roles are essential in the digital printing industry, but the Service Engineer usually has a broader scope of responsibilities and technical expertise.

What are the key skills and qualifications needed to thrive as an HP Indigo Service Engineer, and why are they important?

To thrive as an HP Indigo Service Engineer, you need a solid background in electronics, mechanical systems, and troubleshooting, typically supported by a technical degree or engineering qualification. Familiarity with HP Indigo digital printing presses, diagnostic software, and relevant service certifications is highly valued. Strong problem-solving skills, effective communication, and customer service orientation help engineers excel in client-facing repair and maintenance situations. These skills and qualities ensure minimal machine downtime, high customer satisfaction, and reliable performance of complex printing equipment.

What does an HP Indigo Service Engineer do?

An HP Indigo Service Engineer is responsible for installing, maintaining, and repairing HP Indigo digital printing presses. They troubleshoot technical issues, provide preventive maintenance, and ensure optimal machine performance for customers. These engineers work closely with clients to resolve problems quickly, minimize downtime, and offer technical support and training. Their expertise helps printing businesses keep their operations running efficiently and effectively.
Service Engineer

Service Engineer

Supermicro

Atlanta, GA • On-site

Full-time

Posted 13 days ago

Job description

Job Summary:
Supermicro is a leading provider of advanced server, storage, and networking solutions. They are seeking a Service Engineer responsible for troubleshooting and resolving technical problems on Supermicro equipment, ensuring customer satisfaction through service excellence, and supporting the global service network.
Responsibilities:
• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 25%)
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• Minimum of 2 years experience in field support servicing complex X86 systems and parts preferred
• Will consider an associate degree in electrical technology, electronics, or equivalent military experience
• Work experience in large enterprises or certification in Windows and Linux environments is a plus
• Emphasize break/fix experience and on-site customer service experience
• Hands-on experience with servers (Supermicro, EMC, DELL, HP)
• Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
• Strong technical communication skills to lead investigations with engineers of multiple disciplines
• Strong written and verbal communication skills, project management skills, and solid time management skills
• Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
• Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
• Full professional proficiency in English (read/write/speak)
Preferred:
• Ability to produce meaningful reports and metrics is a plus
• Familiarity with Linux is a plus
Company:
Supermicro is a global leader in high-performance, high-efficiency server technology and innovation. Founded in 1993, the company is headquartered in San Jose, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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