Housing Provided Server Jobs in Renton, WA (NOW HIRING)

Job Summary:
Community Roots Housing is a top performing, high-capacity not-for-profit corporation dedicated to providing affordable housing. The Senior IT Support Technician is responsible for providing advanced technical support and ensuring staff have reliable access to necessary technology resources. This role involves troubleshooting complex technical issues, supporting onboarding processes, and managing IT assets to enhance the overall technology experience for the organization.
Responsibilities:
• Provide advanced IT support to employees by responding to, troubleshooting, and resolving hardware, software, account, network, and system-related service requests.
• Serve as an escalation point for complex technical issues, applying independent analysis and sound judgment to diagnose root causes and implement effective resolutions.
• Gather, review, and analyze technical information to diagnose issues with workstations, mobile devices, peripherals, operating systems, cloud services, and network connectivity.
• Configure system settings, access permissions, software assignments, and device policies in alignment with organizational standards and approved procedures.
• Support onboarding, offboarding, and employee change processes by provisioning accounts, generating sign-ins, assigning licenses, preparing equipment, and ensuring access is updated or removed appropriately.
• Primary ownership of onboarding all new staff to CRH IT systems, devices and policies.
• Manage licensing for approved software and cloud services, ensuring access is assigned appropriately and in accordance with organizational policy.
• Deploy, configure, maintain, and support IT assets, software, devices, peripherals, and technology services across the organization.
• Install, update, and troubleshoot software, hardware drivers, security tools, and endpoint management components as needed.
• Communicate service request status clearly and regularly to employees, supervisors, and other stakeholders.
• Log all service requests, document troubleshooting steps, and maintain accurate ticket updates that reflect current conditions, actions taken, and resolution details.
• Develop, maintain, and improve IT knowledgebase resources, support guides, and internal documentation to help staff and IT team members use systems effectively.
• Take ownership of IT asset management, including inventory accuracy, equipment assignment records, lifecycle tracking, replacement planning, and recovery of issued equipment.
• Audit endpoint, systems management, and asset data to proactively identify issues, improve reliability, and support secure operation of deployed technology.
• Collaborate with vendors, service providers, and internal stakeholders to coordinate support, resolve issues, and communicate project-related updates.
• Support IT policies, data protection expectations, acceptable use standards, and security best practices in all technical support activities.
Qualifications:
Required:
• Three to five or more years of experience in IT support, desktop support, systems support, or similar technical role.
• Two or more years of experience performing senior-level support responsibilities, escalation support, or advanced troubleshooting.
• Expertise in Microsoft Hybrid Entra domain support of users and devices.
• Strong understanding of desktop and server operating systems, hardware diagnostics, endpoint configuration, software deployment, and technical documentation.
• Expertise in end user application support of Microsoft Office 365 applications.
• Demonstrated ability to automate work via scripts, PowerShell and/or AI.
• Strong understanding of desktop and server operating systems, hardware diagnostics, endpoint configuration, software deployment, and technical documentation.
• Working knowledge of basic network connectivity concepts, including IP addressing, DNS, DHCP, VLANs, Wi-Fi, VPN access, and common network troubleshooting methods.
• Ability to diagnose and repair PC components, install software and drivers, detect and respond to malware concerns, and support printers, scanners, conference room technology, and other peripheral devices.
• Experience with centralized user and account provisioning, including SSO, SCIM, Active Directory, Microsoft 365, Entra ID, and related cloud-based identity platforms.
• Experience in working with PII and/or sensitive data.
• Reliable transportation.
Preferred:
• Associates degree or equivalent
• CompTIA Certifications: Tech+, A+, Network+
• Microsoft Support Specialist Professional Certificate
Company:
Community Roots Housing is a non-profit organization that provides affordable housing, community development & property management services. Founded in 1976, the company is headquartered in Seattle, USA, with a team of 51-200 employees. The company is currently Growth Stage.