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Housing Program Assistant Jobs in New Mexico (NOW HIRING)

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Housing Program Assistant information

What does a housing program assistant do?

A Housing Program Assistant provides administrative and support services for housing programs, such as affordable housing, public housing, or rental assistance initiatives. Their responsibilities typically include processing applications, maintaining records, assisting clients with paperwork, answering questions, and coordinating with other housing staff. They play a key role in ensuring program participants receive timely and accurate information and help facilitate access to housing resources. Housing Program Assistants often interact directly with clients, landlords, and partner organizations to ensure smooth program operations.

What are the key skills and qualifications needed to thrive as a housing program assistant, and why are they important?

To thrive as a Housing Program Assistant, you need strong organizational skills, attention to detail, and knowledge of housing policies, often supported by at least an associate degree or relevant administrative experience. Familiarity with property management software, client databases, and Microsoft Office Suite is typically required. Excellent interpersonal skills, problem-solving abilities, and cultural sensitivity help you effectively assist diverse clients and collaborate with agencies. These skills and qualities ensure efficient program administration, accurate client support, and successful outcomes for housing initiatives.

How does a housing program assistant typically collaborate with other team members and external partners?

Housing Program Assistants often work closely with case managers, property managers, and social service providers to support clients in securing and maintaining stable housing. They may coordinate client intake, gather documentation, schedule appointments, and facilitate communication between clients and partner agencies. This role requires strong interpersonal and organizational skills, as you'll frequently interact with diverse stakeholders to ensure program goals are met and client needs are addressed efficiently.

What is the difference between Housing Program Assistant vs Housing Case Manager?

AspectHousing Program AssistantHousing Case Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree in social work, psychology, or related field; certifications may be preferred
Work EnvironmentOffice settings, community outreach locations, housing agenciesOffice-based with client interactions, community visits, and case management settings
Employer & Industry UsageNonprofits, government agencies, housing authoritiesSocial service agencies, nonprofits, government programs
Common Search & ComparisonYesYes

The Housing Program Assistant typically supports housing initiatives through administrative tasks and client support, often requiring less formal education. In contrast, the Housing Case Manager handles direct client case management, requiring more advanced credentials and providing comprehensive support to clients. Both roles are vital in housing services but differ mainly in responsibilities and qualifications.

What are the most commonly searched types of Housing Program jobs in New Mexico?

The most popular types of Housing Program jobs in New Mexico are:

What are popular job titles related to Housing Program Assistant jobs in New Mexico?

For Housing Program Assistant jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Housing Program Assistant jobs in New Mexico look for?

The top searched job categories for Housing Program Assistant jobs in New Mexico are:

What cities in New Mexico are hiring for Housing Program Assistant jobs?

Cities in New Mexico with the most Housing Program Assistant job openings:

Housing Program Assistant jobs near you
Infographic showing various Housing Program Assistant job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Rental Housing Customer Service Representative

Leidos

Albuquerque, NM • On-site

$22 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 495 rated business services

Job description

Leidos is seeking a full-time Bilingual Rental Housing Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs.You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

As a Rental Housing Customer Service Representative, you will:

  • Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.

  • Handle backup calls from the public regarding buying homes and servicing their loans.

  • Provide information and resources to customers to deliver customer service excellence.

  • Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.

  • Document customer phone communications in an internal database.

To be a successful Rental Housing Customer Service Representative, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.

  • Excellent time management skills and dependability.

  • Experience with MS Office (Outlook, Word, Teams).

  • Strong written and verbal communication skills including telephone etiquette.

  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

  • High School diploma or General Educational Development (GED) certificate.

  • Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.

  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

  • 9:35 am - 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).

  • Bilingual in English and Spanish - verbal and written.

Preferred Qualifications:

  • Experience with HUD-subsidized multifamily apartments or public housing.

  • Call Center (Omnichannel).

Join our team and enjoy Leidos employee benefits, including:

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per in the first year.

  • Eleven paid holidays per year.

  • Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans).

  • Ongoing training opportunities to foster professional development.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $22.00 - $23.00 per hour. **

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:May 29, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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