Household Operations Manager Jobs in Massachusetts

Mainstay Supportive Housing and Home Care, Inc. is a mission-driven nonprofit dedicated to helping vulnerable individuals—low-income elders, people living with disabilities and mental health complexities, and those transitioning out of chronic homelessness—live with dignity, independence, and stability in their communities. Since our founding in 1975, we’ve been deeply rooted in providing housing services to the most vulnerable and have expanded into providing permanent supportive housing and person-centered home care in communities across Massachusetts.

We are seeking a dedicated, dependable, and enthusiastic Residential House Manager to take an active leadership role in one of our supportive group homes for adults living with Intellectual and Developmental Disabilities (I/DD).

This is a hands-on position that combines direct resident support, household management, and day-to-day leadership. Working Monday through Friday from 12:00 PM–8:00 PM, you will become a consistent presence in the home—building relationships with residents, supporting their independence, maintaining a welcoming household, and helping create a safe and respectful community.

The House Manager will help set the tone for the home. This means being comfortable establishing appropriate boundaries with residents, providing structure and consistency, and taking an active role in addressing disagreements or resident dynamics before they escalate. You will work with Resident Specialists and the Program Manager, but we are looking for someone who is comfortable taking ownership of the day-to-day leadership of the house.

Your direct-care responsibilities include one-hour individualized visits with residents focused on daily living skills, life-skills coaching, and gentle medication reminders. You will also oversee daily household operations, prepare dinner using flavorful recipes provided by our nutritionist, and encourage residents to participate in maintaining their shared home.

What You Will Do:

Resident Support & Direct Care

• Conduct daily, one-hour individualized visits with each resident, providing Activities of Daily Living (ADL) coaching, life-skills support, and gentle medication reminders.
• Support residents in developing greater independence through household responsibilities, community activities, and everyday decision-making.
• Build positive, respectful relationships with residents while maintaining appropriate professional boundaries.
• Model respectful communication and coach residents through social, interpersonal, and behavioral challenges.
• Recognize emerging conflicts or concerns and take an active role in addressing them early, before they escalate.
• Encourage residents to communicate directly and respectfully with one another while helping maintain a peaceful and inclusive home environment.

House Leadership & Household Operations

• Take ownership of the day-to-day functioning of the home and help establish a positive, respectful household culture.
• Prepare one community-style dinner each day, fostering a sense of inclusion, routine, and community at the table. 
• Encourage and hold residents accountable for participating in household chores, such as sweeping, taking out the trash, loading the dishwasher, and maintaining shared spaces.
• Monitor household supplies and place timely orders to ensure the home remains well-stocked, clean, and comfortable.
• Maintain appropriate structure and expectations within the home while respecting each resident's individuality and independence.
• Address household concerns with empathy, consistency, and good judgment.

Leadership & Team Collaboration

• Take an active leadership role in resolving resident interpersonal concerns, using de-escalation and problem-solving skills to prevent issues from becoming larger conflicts.
• Set and maintain appropriate boundaries with residents while preserving positive and respectful relationships.
• Lead house meetings and community activities that strengthen communication, connection, and resident engagement.
• Communicate regularly with Resident Specialists and the Program Manager regarding resident needs, household concerns, and emerging issues.

What we’re looking for:

• High School Diploma or equivalant required
• Experience in direct care, residential support, or human services—especially adults liviing with I/DD
• Demonstrated ability to support independence and engage residents with compassion and respect
• Compassionate communicators, who excel with time-management, organization, and conflict de-escalation
• Demonstrate the ability to support independence while maintaining appropriate professional boundaries.
• Be comfortable providing structure, setting expectations, and holding residents accountable in a respectful manner.

What we appreciate but is not require:

• Associate or bachelor's degree in Social Work, Psychology, Human Services, or a related field
• CPR/First Aid certification (or a willingness to obtain)
• Experience working with adults living with with I/DD.
• Experience leading a residential program, household or team.
• Undergraduate or graduate-level students in social work, medicine or other related fields are encouraged to apply!

Why This Role Matters:

The Residential House Manager plays a vital role in helping adults with I/DD live more independently and with greater dignity than they otherwise would. You would be a stable, compassionate presence in the home by empowering residents, supporting their life skills, and creating a warm, inclusive environment.

You will have the opportunity to make a meaningful difference not only through the direct support you provide, but through the culture and stability you help create within the home. By building trust, setting healthy boundaries, encouraging independence, and addressing challenges early, you can help residents feel safe, respected, and supported.

We are looking for someone who wants to take ownership of their role, build strong relationships with residents, and become a consistent and trusted part of their home.

Mainstay is proud to be an Equal Opportunity Employer and strongly encourages candidates from diverse backgrounds and lived experiences to apply.