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Hourly Velocity Call Center Jobs in Raleigh, NC (NOW HIRING)

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Hourly Velocity Call Center information

What is an hourly velocity call center?

An Hourly Velocity Call Center is a customer service or support center where employees are paid on an hourly basis, and performance is often measured by the speed and efficiency (velocity) with which calls are handled. These call centers focus on maximizing the number of customer interactions per hour, ensuring quick response times and efficient resolution of issues. Agents are typically expected to maintain a balance between high call volume and quality customer service. The term 'velocity' refers to the emphasis on productivity and throughput within the call center environment.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer applications is important. Exceptional active listening, patience, and resilience help representatives excel in handling diverse customer interactions. These skills and qualities ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced by agents in an hourly velocity call center, and how can they be managed?

Agents in an Hourly Velocity Call Center often face challenges such as handling high call volumes, managing time-sensitive inquiries, and maintaining a positive attitude during back-to-back interactions. To manage these challenges, agents benefit from strong organizational skills, access to up-to-date scripts or knowledge bases, and regular team huddles to share tips and support each other. Supervisors typically provide ongoing training and real-time feedback, fostering a collaborative environment that helps agents continuously improve and reduce stress.

What are the most commonly searched types of Velocity Call Center jobs in Raleigh, NC?

The most popular types of Velocity Call Center jobs in Raleigh, NC are:

What are popular job titles related to Hourly Velocity Call Center jobs in Raleigh, NC?

For Hourly Velocity Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hourly Velocity Call Center jobs in Raleigh, NC look for?

The top searched job categories for Hourly Velocity Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hourly Velocity Call Center jobs?

Cities near Raleigh, NC with the most Hourly Velocity Call Center job openings:

Hourly Velocity Call Center jobs near you
Infographic showing various Hourly Velocity Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 37% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Extra Space

Clayton, NC • Remote

$16/hr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.

This is a remote, work from home position & you must reside in 1 of the following states to be eligible for this role - AL, AR, FL, GA, ID, IN, KS, KY, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, UT

Due to this position being in high demand, we ask that you do not call any Extra Space Storage site to follow up on your application. Contacting us via phone prior to an interview may result in automatic rejection of your application.
______________________________________________________________________________

Is your enthusiasm and passion for helping people contagious?Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career - then Extra Space Storage is the place for you!
We are looking for full-time Inbound Sales Representatives. Don't like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customer service.

Pay starts at $16/hr plus commission!
Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
What's in it for You:

  • Great pay and robust monthly commission eligibility

  • Convenient schedules- no graveyard shifts!

  • Medical, Dental, Vision benefits

  • Various Employee Discount Programs

  • At home opportunity

Requirements

  • Experience in Sales/Customer Service

  • Ability to connect over the phone

  • Comfortable using Microsoft Windows applications

  • High school diploma or GED

  • Pass background and drug screening

  • Able to work 1 weekend day

If you are a current Extra Space employee, please apply through Jobs Hubin Workday.

We are anequal opportunityemployer andvalue diversityat our company. Wedo not discriminateon the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

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