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Hourly Tech Support Jobs in Illinois (NOW HIRING)

Y-Tech

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

North Chicago, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Arena Staffing

IT Support Specialist

Chicago, IL

Monday-Friday Position: IT Support Specialist Arena Staffing is seeking a highly motivated and experienced IT Support Specialist to join our team on a full-time basis. As an IT Support Specialist ...

AlignLayerNine

IT Support Specialist

North Chicago, IL · On-site

They are looking for an IT Support Specialist to provide front-line technology support across multiple school buildings, assisting teachers and staff with technology issues and ensuring smooth ...

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Palmetto Technology Group

IT Field Support

Dekalb, IL · On-site

$21 - $29/hr

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

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Hourly Tech Support information

What are the key skills and qualifications needed to thrive as an Hourly Tech Support professional, and why are they important?

To thrive as an Hourly Tech Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues promptly. These skills ensure quick and accurate technical support, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by Hourly Tech Support professionals, and how can they be managed on the job?

Hourly Tech Support professionals often encounter challenges such as high ticket volumes, managing multiple requests simultaneously, and assisting users with varying levels of technical expertise. Staying organized, utilizing ticketing systems efficiently, and maintaining clear communication with users and team members can help manage these demands. Additionally, proactively updating knowledge on company products and technology trends enables tech support staff to resolve issues more effectively and deliver excellent customer service.

What are hourly tech support jobs?

Hourly tech support jobs involve assisting customers or clients with technical issues related to products, software, or services on an hourly wage basis. These roles typically include troubleshooting problems, answering questions, and providing guidance via phone, chat, email, or in person. Hourly tech support professionals may work for IT departments, call centers, or third-party service providers, and often handle a variety of technical concerns ranging from basic device issues to more complex software configurations. The position requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to non-technical users.

What is the difference between Hourly Tech Support vs Help Desk Technician?

AspectHourly Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Same as Hourly Tech Support, often with additional certifications
Work EnvironmentRemote or on-site, flexible hoursPrimarily on-site or remote, standard business hours
Employer & IndustryIT service providers, tech support companiesCorporate IT departments, managed service providers
Job FocusTechnical troubleshooting, user support, hardware/software issuesCustomer support, issue resolution, ticket management

Both roles involve technical support and troubleshooting, often requiring similar certifications. Hourly Tech Support typically offers flexible hours and may work remotely, while Help Desk Technicians often work within organizations' IT departments during regular hours. The main difference lies in the work setting and scope, but both serve as entry points into IT support careers.

What are the most commonly searched types of Tech Support jobs in Illinois? The most popular types of Tech Support jobs in Illinois are:
What are popular job titles related to Hourly Tech Support jobs in Illinois? For Hourly Tech Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Hourly Tech Support jobs in Illinois look for? The top searched job categories for Hourly Tech Support jobs in Illinois are:
What cities in Illinois are hiring for Hourly Tech Support jobs? Cities in Illinois with the most Hourly Tech Support job openings:
Hourly Tech Support jobs near you
IT Support Specialist

IT Support Specialist

Kforce Technology Staffing

Oakbrook Terrace, IL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

RESPONSIBILITIES:
Kforce has a client in Oakbrook Terrace, IL that is seeking an IT Support Specialist.
Responsibilities:
  • Provide first-line support for Windows 10/11 desktops and laptops
  • Resolve basic issues related to Microsoft 365 (Outlook, Teams, OneDrive)
  • Troubleshoot password resets, MFA issues, printers, peripherals, and connectivity
  • Diagnose and resolve common hardware and software issues
  • Perform hands-on desk-side support for corporate users and select bakery locations
  • Escalate complex issues to senior IT staff or external partners as needed
  • Assist with new hire onboarding and employee offboarding
  • Support basic account access requests in Active Directory and Microsoft Entra ID (Azure AD) under guidance
  • Image, deploy, and configure laptops and peripherals
  • Assist with asset tracking, hardware inventory, and equipment swaps
  • Coordinate device replacements and basic troubleshooting
  • Work tickets in the IT service desk system and meet defined SLAs
  • Clearly document issues, resolutions, and escalation notes
  • Contribute to basic knowledge articles and how-to guides
  • Support office and plant users as needed (kiosks, shared workstations, printers)
  • Coordinate with operations to minimize downtime during support activities

REQUIREMENTS:
  • 0-2 years of IT support experience (internships, help desk, or hands-on technical support experience welcome)
  • Strong customer service mindset with clear, professional communication
  • Willingness to learn, follow documented processes, and escalate appropriately
  • Ability to work onsite and provide hands-on support

Experience supporting:
  • Windows 10/11
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • Printers, laptops, peripherals, and basic networking issues

Nice to Have (Not Required):
  • CompTIA A+ or Network+ certification (or working toward one)
  • Familiarity with Active Directory or Azure AD
  • Experience working with ticketing systems
  • Exposure to manufacturing or warehouse environments
  • Basic iOS or mobile device support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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