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Hourly Remote Operations Manager Jobs in Springfield, VA

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Working closely with the Program Manager and Government stakeholders, the Operations Lead will ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

First American

Commercial Title Officer

Washington, DC · On-site +1

$30.91 - $41.20/hr

Manage multiple transactions simultaneously while meeting service-level expectations and closing ... operation Pay Range: $30.91 - $41.20 Hourly, Remote This hiring range is a reasonable estimate of ...

CenCore LLC

Operations Program Manager

Manassas, VA · On-site +1

$100K - $115K/yr

Ability to manage multiple priorities, deadlines, and stakeholder needs in a remote work ... Experience supporting security operations, government contracts, cleared programs, or mission ...

Intuit

Manager, Partner Program Operations

Washington, DC · Remote

$210K - $284K/yr

As Manager, Partner Program Operations, you will build and lead the team that runs GPP day to day ... California Remote (Bay Area) $210,000- $284,000 California Remote (Not Bay Area) $192,000- $259,500 ...

Intuit

Manager, Partner Program Operations

Washington, DC · On-site +1

$210K - $284K/yr

As Manager, Partner Program Operations, you will build and lead the team that runs GPP day to day ... California Remote (Bay Area) $210,000- $284,000 California Remote (Not Bay Area) $192,000- $259,500 ...

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Hourly Remote Operations Manager information

See Springfield, VA salary details

$32.4K

$66.3K

$123.8K

How much do hourly remote operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for hourly remote operations manager in Springfield, VA is $66,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $81,000.00 per year, depending on experience, location, and employer.

What does an hourly remote operations manager do?

An Hourly Remote Operations Manager oversees daily business operations for a company or team while working remotely and being paid on an hourly basis. Their responsibilities often include managing schedules, coordinating tasks, monitoring performance metrics, and ensuring smooth workflow across remote teams. They may also handle communication between departments, resolve issues as they arise, and implement process improvements. This role requires strong organizational and leadership skills, as well as proficiency with remote collaboration tools.

How does an hourly remote operations manager typically coordinate with distributed teams across different time zones?

An Hourly Remote Operations Manager often works with team members located in various regions, making effective communication and coordination essential. To address time zone differences, managers typically rely on asynchronous communication tools like project management platforms and shared documents, while also scheduling regular check-ins at mutually convenient times. Flexibility, clear documentation, and setting expectations for response times help ensure smooth operations. These practices allow for continuous workflow and foster team cohesion despite geographical distances.

What are the key skills and qualifications needed to thrive as an hourly remote operations manager, and why are they important?

To thrive as an Hourly Remote Operations Manager, you need strong leadership, organizational, and problem-solving skills, typically supported by experience in operations management or a related field. Familiarity with remote collaboration tools (like Slack, Zoom, or Asana), workflow management platforms, and sometimes certifications such as Six Sigma or PMP are commonly required. Excellent communication, adaptability, and the ability to motivate remote teams are standout soft skills. These competencies are crucial for ensuring efficient operations, maintaining team productivity, and achieving organizational goals in a remote work environment.

What is the difference between Hourly Remote Operations Manager vs Remote Operations Coordinator?

AspectHourly Remote Operations ManagerRemote Operations Coordinator
CredentialsExperience in operations, relevant certifications (e.g., PMP), strong communication skillsSimilar experience, often entry to mid-level, may require basic certifications
Work EnvironmentRemote, overseeing multiple teams or processes, strategic focusRemote, supporting daily operations, task coordination
Employer & Industry UsageUsed across industries like e-commerce, tech, logisticsCommon in customer service, tech support, and administrative sectors
Search & Comparison IntentPeople comparing managerial roles in remote operationsIndividuals seeking operational support or coordination roles

The Hourly Remote Operations Manager typically has more strategic responsibilities and requires relevant experience and certifications. In contrast, the Remote Operations Coordinator focuses on supporting daily tasks and coordination. Both roles are remote and vital for efficient operations, but they differ in scope and seniority.

What are popular job titles related to Hourly Remote Operations Manager jobs in Springfield, VA?

For Hourly Remote Operations Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Hourly Remote Operations Manager jobs in Springfield, VA look for?

The top searched job categories for Hourly Remote Operations Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Hourly Remote Operations Manager jobs?

Cities near Springfield, VA with the most Hourly Remote Operations Manager job openings:

Hourly Remote Operations Manager jobs near you

Operations Lead (Enterprise Platforms)

Reston, VA • Remote

ICF
Business Management Consulting • 5 - 10K employees
Learn more about ICFexternal

Full-time

Re-posted 17 days ago

Key responsibilities

  • Oversee day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services.

  • Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.

  • Monitor operational performance, identify risks, and implement corrective actions to improve operational efficiency and customer outcomes.

Job description

Please note:This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.

Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domainexpertisewith innovative technologies to design, build, modernize, andoperatemission-critical systems that improve operational efficiency and customer experience.

ICF is seeking an experiencedOperations Leadto oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize andconsolidatemultiple customer support organizations into a unified enterprise customer engagement capability.

Working closely with the Program Manager and Government stakeholders, the Operations Lead will provide leadership for contact center operations, workforce management, quality assurance, training, and knowledge management while guiding the operational integration and continuous improvement of customer support services. The successful candidate willpossessstrong operational leadership skills, business acumen, and experience leading large contact center organizations through modernization and organizational change.

Job Location

Remote work within the United States is authorized.Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Key Responsibilities

  • Lead day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services while driving operational transformation and modernization initiatives.

  • Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.

  • Ensure operational performance meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, customer experienceobjectives, and other performance metrics.

  • Drive operational consistency, process standardization, and consolidation of customer support functions into a unified enterprise operating model.

  • Lead operational readiness activities supporting modernization initiatives, technology deployments, service transitions, and organizational change.

  • Monitor operational performance,identifyrisks, and implement corrective actions to improve operational efficiency and customer outcomes.

  • Build collaborative relationships with Government stakeholders, program leadership, operational teams, and service delivery partners to ensure successful program execution.

  • Prepare operational dashboards, reports, and leadership briefings that communicate operational performance, trends, and recommendations.

Basic Qualifications

  • Ability to obtain andmaintaina Public Trust determination.

  • Mustresidein the United States, and work must be performed within the United States.

  • Bachelor's degree from an accredited institution or equivalent combination of education and experience.

  • 8+ years of experience leading enterprise contact center or customer engagement operations, including responsibility for operational performance, workforce leadership, and service delivery.

  • 5+ years of experience leading managers or supervisors responsible for customer support operations

Preferred Qualifications

  • Experience supporting Tier 0 service capabilities, including call deflection, service demand analysis, process automation, and continuous service improvement.

  • Experience overseeing workforce management, quality assurance, training, and knowledge management functions.

  • Experience managing operational performance using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality metrics, and customer satisfaction measures.

  • Experience leading operational transformation, service modernization, or organizational change initiatives.

  • Experience supporting federal government customer engagement or contact center programs.

  • Experience leading contact center consolidation, modernization, or operational transformation initiatives.

  • Experience supporting omnichannel customer engagement environments.

  • Experience with customer relationship management (CRM), IT service management (ITSM), or customer engagement platforms.

  • Lean Six Sigma, ITIL Foundation, Project Management Professional (PMP), or other relevant operational management certifications.

Professional Skills

  • Demonstrated leadership and supervisory experience leading multidisciplinary operational organizations.

  • Strong business acumen with the ability to balance customer expectations, operational priorities, contractual requirements, and organizationalobjectives.

  • Excellent communication, stakeholder engagement, and relationship management skills.

  • Strong analytical and problem-solving skills with the ability to make data-driven operational decisions.

  • Ability to lead teams through organizational change whilemaintainingoperational performance and customer satisfaction.

  • Proven ability to foster collaboration across operations, workforce management, quality assurance, training, knowledge management, and program leadership.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$174,701.00 - $296,992.00Nationwide Remote Office (US99)

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