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Hourly Ramp Agent Jobs in Maryland (NOW HIRING)

Eric W Snyder Insurance

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

ERIC W SNYDER INSURANCE

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

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Hourly Ramp Agent information

What is an hourly ramp agent?

Hourly ramp agents are ground crew members at airports responsible for handling aircraft on the tarmac. Their duties include loading and unloading baggage, guiding planes in and out of gates, operating ground support equipment, and ensuring the safe and timely movement of aircraft. They typically work in shifts and are paid by the hour. Ramp agents play a crucial role in maintaining airport efficiency and safety, often working outdoors in various weather conditions.

What are the key skills and qualifications needed to thrive as an hourly ramp agent?

To thrive as an Hourly Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and safety protocols is typically required, and OSHA or airport safety certifications can be advantageous. Strong teamwork, communication, and time-management skills help ensure smooth coordination during tight turnaround times. These abilities are crucial for maintaining safety, efficiency, and timely operations in a fast-paced airport environment.

What are some common challenges hourly ramp agents face during their shifts, and how can they be managed?

Hourly Ramp Agents often work in fast-paced and physically demanding environments, frequently exposed to varying weather conditions and tight turnaround times for aircraft. Managing these challenges involves adhering strictly to safety protocols, maintaining clear communication with team members, and using proper lifting techniques to prevent injuries. Building familiarity with airline procedures and equipment, as well as being adaptable to changing schedules, can help new agents adjust and perform efficiently. Teamwork and attention to detail are crucial for successfully handling the dynamic nature of ramp operations.

What is the difference between Hourly Ramp Agent vs Baggage Handler?

AspectHourly Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety trainingHigh school diploma, safety training
Work EnvironmentAirport ramp, aircraft servicingAirport baggage claim, cargo areas
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job DutiesAircraft marshalling, safety checksBaggage loading/unloading, cargo handling

Both roles involve working on the airport ramp and require safety training. The main difference is that Hourly Ramp Agents focus on aircraft servicing and marshalling, while Baggage Handlers specialize in baggage and cargo handling. They often work together but have distinct responsibilities within airport ground operations.

How many hours does an hourly ramp agent work?

Hourly ramp agents typically work full-time schedules that range from 30 to 40 hours per week, often including early mornings, evenings, weekends, and holidays to accommodate flight schedules. Overtime may be required during busy periods, and shifts can vary depending on airline or airport needs.

How much do you get paid as a hourly ramp agent?

Hourly ramp agents typically earn between $12 and $20 per hour, depending on experience, location, and employer. Overtime pay and benefits may also be available for those working additional hours or shifts in airport environments.

Is it hard to get hired as an hourly ramp agent?

Getting hired as an hourly ramp agent can be competitive, as airlines and logistics companies often seek candidates with physical stamina, attention to safety procedures, and the ability to work in a fast-paced environment. Prior experience or certifications such as OSHA training can improve chances, but many employers also consider entry-level applicants willing to learn on the job.

What are the most commonly searched types of Ramp Agent jobs in Maryland?

The most popular types of Ramp Agent jobs in Maryland are:

Hourly Ramp Agent jobs near you
Infographic showing various Hourly Ramp Agent job openings in Maryland as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

Customer Service Representative - State Farm Agent Team Member

Miguel Malca - State Farm Agent

Germantown, MD • On-site

$40K - $50K/yr

Other

Re-posted 3 days ago

Job description

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Miguel Malca - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

Qualifications:

  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Spanish (required).

Compensation: $40,000.00 - $50,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Germantown, MD and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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