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Hourly Inmate Call Monitoring Jobs in Louisiana (NOW HIRING)

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Louisiana?

The most popular types of Inmate Call Monitoring jobs in Louisiana are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Louisiana?

For Hourly Inmate Call Monitoring jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Louisiana look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Louisiana are:

What cities in Louisiana are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Louisiana with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you

CHARGE NURSE - TELE-EXPANSION

North Oaks Health System

Hammond, LA • On-site

Full-time

Re-posted 17 days ago

North Oaks Health System rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Status: Full Time
Shift: Full Time Night Shift, 1745-0615Three 12-hour shifts a week, rotating weekends and holidays
Exempt: No
Summary:
JOB OBJECTIVES:
Responsible for the oversight of patient care for the department/unit assigned. Coordinates the clinical care of all patients located on the unit assigned. Ensures the cohesive delivery of services, patient satisfaction and safety. Supervises staff on nursing units in the absence of the Unit Director/Coordinator to assure that nursing standards and quality initiatives are met. Provides feedback to department leadership for performance improvement.
Other information:
A. Experience, Knowledge and Skill
1. 18 months of LPN experience with 6 months of RN experience and successful completion of preceptor course within 12 months
OR
1 year of RN experience with successful completion of preceptor course within 12 months.
2 years of experience preferred.
2. Specialized or Technical Education Required:
Graduate of an accredited school of nursing and possess current registration with the Louisiana State Board of Nursing.
3. Manual or Physical Skill Required:
4. Physical Effort Required:
Strength: Medium Push: Occasionally Pull: Occasionally
Carry: Occasionally Lift: Occasionally Sit: Occasionally
Stand: Frequently Walk: Frequently
Responsibilities:
  • DESCRIPTION OF DUTIES:
    1. Validates staffing needs with the Administrative Nursing Supervisor based on the unit's staffing plan and patient care needs.
    o When identifying staffing needs, takes into consideration patient needs and acuity, admits and discharges, staff competency, FAN or agency assigned, and staff in orientation.
    o Completes patient assignments each shift based on acuity and staff skills.
    o Assess all reported changes in status for appropriateness of assignment and placement.
    o Assess the care of the patients assigned to an LPN. Delegates care to a Registered Nurse as needed.
    o Monitors staff competency and patient acuity to ensure patient safety. Notifies management team of concerns.
    2. Monitors and maintains efficient patient flow.
    o Collaborates with Administrative Nursing Supervisor/Bed Control for proper patient placement (Staff Competency and Patient Acuity used as factors)
    o Communicates patient discharge planning needs with department case manager, social worker, and other disciplines as appropriate.
    o Facilitates timely patient admissions, discharges, and transfers.
    o Works closely with EVS staff to maintain quick bed turnover.
    o Manages efficient coordination of care for observation patients.
    3. Patient Care/Experience.
    o Rounds on patients to ensure satisfaction of patient experience. Provides immediate service recovery for noted issues. Communicates concerns to management team.
    o Supports and maintains compliance with hourly rounding expectations for care team.
    o Ensures call lights are answered timely.
    o Monitors team for compliance with service delivery initiatives.
    4. Department Operations.
    Clinical/service:
    o Monitors desk for new patient orders and timely transcription/processing.
    o Monitors new orders for safety concerns (unapproved abbreviations and "blanket orders") and works with Pharmacy and Medical Staff to clarify.
    o Ensures safe work environment - frequently communicates with staff and others to address concerns as they occur.
    o Ensures compliance for performance and documentation with core measures, prevention of hospital acquired conditions/infections (falls, CAUTIs, CLABSIs), pre/post-op processes, restraint utilization, critical values, changes in patient condition, medication reconciliation, PEC/CEC patients, and isolation compliance.
    o Welcomes float/agency staff and ensures they are comfortable with department, patient assignment and equipment use. Provides immediate education and competency validation as needed.
    o Assumes or monitors the care of critically ill patients (codes, etc.) until appropriate transfer has been completed.
    o Documents all care delivered and reassessments completed. Documents follow-up to any concerns from a patient.
    o Screens outgoing call to physicians for appropriateness and staff readiness to respond to incoming returned phone calls.
    o Monitors for timely completion of consultations, both medical staff and ancillary support services consults.
    o Aware of physicians rounding for appropriate privileges and record access
    o Monitors staff compliance with Patient Services, Department and Administrative Policies/Procedures and Programs. Provides immediate/confidential corrective action and competency demonstration and communicates concerns to management team.
    o New employees - ongoing monitoring of progression, feedback to Coordinator/Director, and evaluation input. Ensures orientation experience is met as planned and meets expectations of new staff.
    o Validates physicians have privileges prior to patient record access. Verify physician special procedure privilege prior to physician performing invasive procedure.
    Operational:
    o Monitors meal periods and breaks to ensure adequate staffing at all times.
    o Monitors staff productivity. Adjusts staffing as patient volume changes.
    o Monitors general housekeeping/appearance of department. Contacts Environmental Services (EVS) as needed. Keeps hallways clear.
    o Assures storage and security of equipment. Reports equipment errors/repairs timely and correctly.
    o Maintains supply inventory, charging and resolution of lost charges daily.
    o Completes daily crash cart checks and weekly eye wash station flushing.
    o Ensures disaster box complete with all necessary forms.
    o Completes Quantros report for all unexpected patient outcomes, unresolved patient/family complaints, unresolved physician/ancillary complaints with all known information at the time.
    o Notifies Administrative Nursing Supervisor for all staff injuries. Notifies Security for visitor injuries.
    o Immediately notifies management with beginning investigative findings and follow-up on all pertinent data relating to above unexpected events.
    o Ensures midnight chart checks are completed accurately and follow-up on any outstanding findings is completed and/or reported.
    Leadership:
    o Keeps the Unit Coordinator/Director informed of staff, patient, and physician issues.
    o Promotes positive relationships with unit staff and ancillary departments providing service to the department
    o Promotes satisfactory relationships among the unit staff, other departments, the medical staff, and external agencies (ie. Ambulance services, law enforcement, etc).
    o Maintains confidentiality
    o Channels suggestions, criticism, and questions to Coordinator/Director.
    o Assists leadership with enforcement of professional behavioral standards and job role responsibilities for care delivery team.
    o Assists in maintaining ongoing preparedness for inspections/surveys.
    o Provides input to employee evaluations.
    o Assists with identification of learning needs for all staff.
    o Maintains a positive attitude and promotes compliance with organizational and department goals at all times.
    5. Assists with assignments as delegated by Department Management Team.

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