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Hourly Directory Assistance Operator Jobs (NOW HIRING)

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after-hours support, scheduled maintenance ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after-hours support, scheduled maintenance ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after-hours support, scheduled maintenance ...

TekSynap

VoIP Engineer

Washington, DC · On-site

$100 - $130/hr

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after‑hours support, scheduled maintenance ...

C&S Wholesale Grocers

$22/hr

Position OverviewAs a Rail Forklift Operator, you'll be part of a productive team, transporting ... Assistance Act.

C&S Wholesale Grocers

$22/hr

Position OverviewAs a Rail Forklift Operator, you'll be part of a productive team, transporting ... Assistance Act.

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How much do hourly directory assistance operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hourly directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What cities are hiring for Hourly Directory Assistance Operator jobs?

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Hourly Directory Assistance Operator jobs near you
Infographic showing various Hourly Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

VoIP Engineer - Secret Clearance REQUIRED

Reston Consulting Group Inc

Washington, DC • On-site

$130K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Design, install, configure, maintain, and support enterprise VoIP and telephony infrastructure.

  • Work with Federal clients on migration to modern architecture (e.g., Teams telephony).

  • Support Moves, Adds, and Changes (MAC) activities across multiple customer locations.

Job description

Location: Washington, DC (100% On-Site)
Salary Range: $130,000 to $145,000
Work Schedule: Full-Time | 100% On-Site | Five (5) Days per Week
Clearance Requirement: Active Secret Clearance REQUIRED| U.S. Citizenship Required | DoD 8570/8140-Compliant Certification Required
Who We Are
RCG, Inc. is a growing federal contracting company proudly Certified� as a Great Place to Work�. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality technology solutions to our federal government clients.
The Opportunity
RCG is seeking a VoIP Engineer with an active Secret clearance to support an ongoing federal contract in Washington, DC. This is a full-time, 100% on-site position requiring five (5) days per week in the office. The selected candidate will design, implement, maintain, and optimize enterprise voice communications infrastructure, including VoIP, unified communications, E911 services, and telephony systems supporting mission-critical federal operations throughout the Washington, DC metropolitan area.
What You'll Do
  • Design, install, configure, maintain, and support enterprise VoIP and telephony infrastructure.
  • Work with Federal clients on migration to modern architecture (e.g. Teams telephony).
  • Perform operational support and sustaining engineering for analog, digital, and VoIP telephone systems.
  • Install, configure, and maintain telephone system hardware, cabling, software, and associated infrastructure.
  • Support Moves, Adds, and Changes (MAC) activities across multiple customer locations.
  • Configure and maintain VoIP phones, softphones, Wi-Fi phones, call processors, gateway systems, and E911 services.
  • Maintain VoIP system interfaces and perform programming to ensure seamless connectivity.
  • Administer telephone firewall logging, monitoring, and security policies.
  • Maintain E911 infrastructure and emergency call routing.
  • Maintain EBS (Emergency Broadcast System).
  • Provide translations and routing for cellular and remote VoIP 911 services.
  • Monitor trunk utilization and recommend capacity improvements.
  • Generate telephone call detail reports and provide near real-time reporting for authorized personnel.
  • Support voice mail platforms, automated attendants, announcements, broadcast lists, and user messaging services.
  • Configure and maintain enterprise telephony features including:
    • Call forwarding
    • Call transfer
    • Three-way and six-way conferencing
    • Hunt groups
    • Call park
    • Call pickup
    • Caller ID
    • Speed dial
    • Voicemail services
  • Develop user guides, operating procedures, and technical documentation.
  • Provide operator services, directory assistance, and conference call support.
  • Protect customer privacy and telecommunications security.
  • Participate in after-hours support, scheduled maintenance windows, and an on-call rotation.
  • Support major customer events requiring evening or weekend coverage.

What We're Looking For
Required Qualifications
  • Active Secret Clearance (or higher).
  • U.S. Citizenship required.
  • Bachelor's degree in computer science, Engineering, Information Technology, Business Management, or a related field (or equivalent experience).
  • Minimum four (4) years of experience supporting enterprise VoIP and Video Teleconferencing (VTC) environments.
  • Must hold DoD 8570/8140-Compliant Certification
  • Experience administering enterprise VoIP and unified communications infrastructure.
  • Experience supporting:
    • VoIP call processors
    • Softphones
    • Wi-Fi phones
    • Voice gateways
    • E911 systems
  • Experience performing telecommunications Moves, Adds, and Changes (MAC).
  • Experience with Cisco Unified Communications Manager (CUCM), 15.0 preferred.
  • Experience with Cisco Unity Connection.
  • Experience with Cisco Jabber.
  • Strong understanding of voice networking, routing, switching, and telephony systems.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to participate in an on-call rotation and occasional evening or weekend support.

Preferred Qualifications
  • Experience supporting federal government telecommunications environments.
  • Experience administering SIP trunk and voice gateways.
  • Experience with telecommunications security and voice firewalls.
  • Experience migrating VoIP systems in modernization efforts.
  • Experience in Teams Telephony or similar virtual cloud PBX solution (e.g. Webex, Broadworks)

Work Environment
  • Full-time position.
  • 100% On-Site in Washington, DC (subject to change).
  • Standard first-shift schedule with rotating on-call responsibilities.
  • Occasional evening, weekend, and holiday support based on operational requirements.

Please Note
Due to the secure nature of this federal program:
  • U.S. Citizenship is required.
  • An active Secret clearance is required prior to employment.
  • Employment is contingent upon successfully completing the required government background investigation and customer onboarding requirements. The selected candidate cannot begin employment until all requirements have been successfully completed.

Why You'll Love Working Here
  • Competitive salary
  • Work for a company proudly Certified� as a Great Place to Work�.
  • Support mission-critical federal communications infrastructure.
  • Work with cutting-edge Cisco VoIP and Unified Communications technologies.
  • Collaborate with a highly skilled engineering team in a dynamic, mission-focused environment.
  • Opportunities for technical training, certification, and career advancement.
  • Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and a 401(k) with company match.

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

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