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Hourly Customer Service Representative Jobs in Three Rivers, MI

J&B Medical

Customer Service Representative

Mishawaka, IN · On-site

$14.75 - $20/hr

The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service. Essential ...

U-Haul

Customer Service Representative

Elkhart, IN · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Battle Creek, MI · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

EQ United

Customer Service Rep

Elkhart, IN · On-site

$15.25 - $20.50/hr

Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing background with knowledge ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15 - $20.50/hr

A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to ...

System One

Customer Service Representative

Portage, MI · Remote

$22/hr

Customer Service Representative Type: Contract Compensation: $22/hr Work Model: Remote Hours: M- F 9am - 5:30pm Responsibilities * Provides customer services relating to sales, sales promotions ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr Work Model: Hybrid - onsite and remote Hours: 8-4:30 to 9-5:30 ET (candidate should have flexibility in ...

System One

Customer Service Representative

Portage, MI · Remote

$22/hr

Customer Service Representative Type: Contract Compensation: $22.00 Work Model: Remote - offsite Shift: 8am-5pm PST, Training is Mon- Fri, then schedule is Sun - Thurs. Responsibilities * Provide ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr Work Model: Hybrid - onsite and remote Hours: 8-4:30 to 9-5:30 ET (candidate should have flexibility in ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22/hr Work Model: Remote - offsite Schedule: Sunday thru Thursday 8am - 4:30pm (ET OR CT) Overview Join a global ...

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All JobsHourly Customer Service Representative JobsHourly Customer Service Representative Jobs in Three Rivers, MI

Hourly Customer Service Representative information

See Three Rivers, MI salary details

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$24

How much do hourly customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hourly customer service representative in Three Rivers, MI is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.28 per hour, depending on experience, location, and employer.

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How many hours does an hourly customer service representative work?

Hourly customer service representatives typically work between 20 and 40 hours per week, with full-time roles often requiring 35 to 40 hours. Work schedules can include evenings, weekends, and holidays depending on the employer's hours of operation and staffing needs.

What are the most commonly searched types of Customer Service Representative jobs in Three Rivers, MI?

The most popular types of Customer Service Representative jobs in Three Rivers, MI are:

What cities near Three Rivers, MI are hiring for Hourly Customer Service Representative jobs?

Cities near Three Rivers, MI with the most Hourly Customer Service Representative job openings:

Hourly Customer Service Representative jobs near you
Infographic showing various Hourly Customer Service Representative job openings in Three Rivers, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,058 per year, or $17.3 per hour.

Customer Service Representative

Mishawaka, IN • On-site

J&B Medical Supply Co Inc
Outpatient Health Care • 201 - 500 employees
Learn more about J&B Medical Supply Co Incexternal

$14.75 - $20/hr

Full-time

Re-posted 25 days ago

Job description

Description:

Department: Customer Service 


Classification: Non-exempt

Reports to: Team Support/Team Lead 

Created on: 05/08/2019


Summary:

The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service. 

Essential Functions:

  1. Handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs.
  2. Accesses and enters data in member accounts following HIPAA guidelines.
  3. Verifies insurance following established verification processes.
  4. Creates documentation to ensure supplies are shipped per insurance guidelines. 
  5. Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention.
  6. Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
  7. Makes suggestions for process improvements.


Key Competencies:

  1. Accountability
  2. Action Oriented
  3. Communicates Effectively
  4. Customer Focus
  5. Nimble Learning
  6. Being Resilient
  7. Resourcefulness
  8. Self-Development
  9. Instills Trust


Requirements:

Supervisory Responsibilities:

The Customer Service Representative has no supervisory responsibilities.  


Work Environment:

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.  


Position Type:

This is a full-time position with a regular 40-hour work schedule. At times, overtime may be required.


Travel:

This position does not require travel.

Required Education and Experience:

  1. High School Diploma, GED, or equivalent experience.


Preferred Education and Experience:

  1. 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
  2. Previous experience requiring clear and calm communication by phone.  
  3. Previous experience requiring the ability to effectively use computer system and maintain good records. 

Other Duties:

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.