Hourly Computer Support Specialist Jobs in Rochester, MN

Join us for an on-site hiring event!

Immediate interviews available for the Desk Operations Specialist position in Rochester!

June 30th 11am-6:30pm

Northwest Medical Complex, Building C
4111 West Frontage Road Hwy 52 NW
Rochester, MN 55901

Event Registration Link:
https://mc.eightfold.ai/events/candidate?plannedEventId=wgGYpOrwD

Responsibilities

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.

You will be responsible for coordinating the details of the patient's visit by:
• Serving as a direct contact and resource to the patient
• Preparing the patient for their appointment by performing check-in procedures and rooming for providers
• Collecting patient vitals and completing pre-examination record information
• Scheduling follow-up appointments
• Managing the flow of patient material
• Communicating scheduling delays or changes
• Assist with wayfinding
• Performing additional direct patient care duties as needed

Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operations Specialist in the internal Opportunity Marketplace.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Qualifications

Required Qualifications :
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

Additional Qualifications :
• Excellent communication and interpersonal skills
• Superior customer service skills
• Desire to work in team environment
• Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Problem solving and decision-making skills
• Ability to multi-task and prioritize
• Adaptable to change

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to help patients.

Benefits Highlights:

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Exemption Status
Nonexempt
Compensation Detail
$21.55-$30.22 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday through Friday, rotating shifts between 6am-6pm.
Weekend Schedule
Some departments have evening, weekend, and holiday shifts.
International Assignment
No
Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law"(opens in new window). Mayo Clinic participates in E-Verify(opens in new window) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter: Brianna Hanna