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Hotline Worker Jobs (NOW HIRING)

HUMAN OPTIONS INC

Hotline Supervisor

Irvine, CA · On-site

$70K - $75K/yr

Responsible for the 24/7 Hotline coverage by managing the hotline, stand-by, and on-call schedules ... Intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel and working ...

husadayforce

Housing and Hotline Case Manager

New York, NY · On-site

$22.75 - $27.25/hr

The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with ... Experience in working with survivors of gender-based violence. * Knowledge of AWADS a plus.

husadayforce

Housing and Hotline Case Manager

New York, NY · On-site

$22.75 - $27.25/hr

The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with ... Experience in working with survivors of gender-based violence. * Knowledge of AWADS a plus.

HELP USA

Housing and Hotline Case Manager

Brooklyn, NY · On-site

$24.03/hr

The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with ... Experience in working with survivors of gender-based violence. * Knowledge of AWADS a plus.

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Hotline Worker information

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How much do hotline worker jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for hotline worker in the United States is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Hotline Worker vs Crisis Counselor?

AspectHotline WorkerCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedOften requires certification or licensure; relevant degrees
Work EnvironmentCall centers, helplines, remote or on-siteCounseling centers, hospitals, clinics, often in-person or remote
Employer & IndustryNonprofits, mental health organizations, helpline servicesHealthcare providers, mental health agencies, hospitals

Hotline Workers primarily handle incoming calls, providing immediate support and information, often with minimal formal credentials. Crisis Counselors typically have specialized training or licensure, offering in-depth mental health support, sometimes in clinical settings. Both roles are vital in mental health services but differ in scope, training, and work environment.

Do you get paid to be a crisis hotline worker?

Yes, crisis hotline workers are typically paid employees who receive wages or stipends for their work. Compensation varies depending on the organization, location, and whether the position is full-time or part-time, and some roles may require specific training or certifications.

How do you become a hotline worker?

To become a hotline worker, candidates typically need a high school diploma or equivalent and may undergo training provided by the organization. Skills such as active listening, communication, and emotional resilience are important, and some roles may require background checks or certifications in crisis intervention or mental health first aid.
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What states have the most Hotline Worker jobs?

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What are popular job titles related to Hotline Worker jobs?

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Hotline Worker jobs near you
Infographic showing various Hotline Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution, with an average salary of $44,035 per year, or $21.2 per hour.

Overnight Hotline Case Manager

Troy, NY • On-site

Unity House of Troy Inc
Civic and Social Organizations • 201 - 500 employees
Learn more about Unity House of Troy Incexternal

$18.88 - $19.93/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Hotline Case Manager

Part Time Hourly Troy, NY, US

6 days ago Requisition ID: 1991

Salary Range: $18.88 To $19.93 Hourly

(Position eligible for a pro-rated sign-on bonus 32 hours = $1062.50)

Hours are:

Saturday – Sunday 9:00PM – 8:00AM

Monday 10:00PM-8:00AM

32 hours per week

Unity House of Troy is seeking a compassionate and dependable Overnight Hotline Case Manager to join our Domestic & Sexual Violence Shelter team. This position plays a vital role in providing a safe, supportive, and trauma-informed environment for survivors of domestic violence during overnight hours.

The key responsibilities are:

  • Ensure the safe and secure operation of the Domestic Violence Emergency Shelter during overnight hours.
  • Carry out program routines, site monitoring, light housekeeping, and facility maintenance tasks.
  • Answer and respond to the Unity House Domestic Violence Hotline, the New York State Domestic Violence Hotline, and the New York State Sexual Assault/PREA Hotline.
  • Provide compassionate, victim-centered, and trauma-informed support to shelter residents.
  • Conduct crisis intervention, safety planning, and emotional support for individuals experiencing domestic violence.
  • Connect residents with appropriate community resources and complete all required documentation accurately and promptly.
  • Maintain confidential participant records and complete program paperwork in accordance with agency and funding requirements.
  • Communicate effectively with team members to ensure continuity of care between shifts.
  • Promote a culture of inclusion, belonging, and respect for all participants and staff.
  • Perform other duties as assigned.

Qualifications:

  • High School diploma or GED required; Associate degree in Human Services or a related field preferred.
  • Minimum of one (1) year of experience working with survivors of domestic violence or a similar vulnerable population.
  • Knowledge of trauma-informed care, crisis intervention, and victim advocacy preferred.
  • Strong interpersonal, communication, and de-escalation skills.
  • Ability to work independently, remain calm in crisis situations, and maintain confidentiality.
  • Valid New York State Driver License and reliable transportation required.
  • Bilingual/Spanish-speaking candidates are strongly encouraged to apply.
  • Generous time off benefits!
  • 13 paid days off in your first year for full time employment (increases every year)
  • 56 hours of NYS Sick Leave
  • 12 paid holidays
  • 2 floating holidays
  • Major medical leave
  • Medical/dental/vision/life insurance, and 403b contributions after one year
  • Plus, gym, tuition and cell phone discounts and a 50% reduction in childcare tuition at A Child's Place.

Come work for an agency that cares about their employees and community!

Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.

As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.

Join us in making life better for victims of domestic violence

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