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Hotline Operator Jobs (NOW HIRING)

Airswift

Hotline Coordinator

Houston, TX · On-site

May also support the Operator Hotline as needed Requirements: * High School diploma or equivalent work experience * Prior call center or division order experience preferred * Excellent problem ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal ... operating systems and platforms. * Must utilize a quiet and secure office space for privacy and ...

husadayforce

Housing and Hotline Case Manager

New York, NY · On-site

$22.75 - $27.25/hr

The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with housing applications, engaging in community outreaches, screening for needs, and connecting survivors ...

husadayforce

Housing and Hotline Case Manager

New York, NY · On-site

$22.75 - $27.25/hr

The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with housing applications, engaging in community outreaches, screening for needs, and connecting survivors ...

husadayforce

Housing and Hotline Case Manager

New York, NY · On-site

$22.75 - $27.25/hr

The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with housing applications, engaging in community outreaches, screening for needs, and connecting survivors ...

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Hotline Operator information

What is a hotline operator?

Hotline operators are professionals who answer and manage calls on specialized telephone lines, often providing support, information, or crisis intervention to callers. They work in various settings, including emergency services, counseling centers, technical support, or customer service. Hotline operators are trained to listen actively, assess callers' needs, offer appropriate guidance, and refer them to relevant services or resources as needed. Their role is crucial in ensuring that individuals receive immediate help or information, especially in urgent or sensitive situations.

What are the key skills and qualifications needed to thrive as a hotline operator, and why are they important?

To thrive as a Hotline Operator, you need strong communication skills, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) tools is typically required. Emotional resilience, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are vital for delivering effective support, managing high-stress situations, and ensuring the well-being of callers.

What are some common challenges hotline operators face, and how are they supported in managing high-stress situations?

Hotline operators often handle emotionally charged or urgent calls, which can be stressful and require strong emotional resilience. Common challenges include managing callers in crisis, maintaining confidentiality, and ensuring clear communication under pressure. To support operators, organizations typically provide comprehensive training, regular supervision, and access to mental health resources. Many teams also encourage peer support and debriefing sessions to help operators process difficult calls and prevent burnout.

What is the difference between Hotline Operator vs Customer Service Representative?

AspectHotline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, emergency lines, or specialized hotlinesCall centers, retail, or office settings
Industry UsageEmergency, support hotlines, or specialized servicesRetail, telecom, banking, and various sectors
Common Search IntentHotline Operator vs Customer Service Representative

While both roles involve handling calls and assisting customers, Hotline Operators typically work on emergency or specialized hotlines requiring quick response skills, whereas Customer Service Representatives handle general inquiries across various industries. The credentials and work environments overlap, but the focus and scope of responsibilities differ.

More about Hotline Operator jobs

What cities are hiring for Hotline Operator jobs?

Cities with the most Hotline Operator job openings:

What states have the most Hotline Operator jobs?

States with the most job openings for Hotline Operator jobs include:

What are popular job titles related to Hotline Operator jobs?

For Hotline Operator jobs, the most frequently searched job titles are:

Hotline Operator jobs near you
Infographic showing various Hotline Operator job openings in the United States as of August 2026, with employment types broken down into 37% Full Time, 61% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Hotline Coordinator

Houston, TX • On-site

Airswift
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Airswiftexternal

Full-time

Re-posted 12 days ago

Job description

One of our major oil and gas clients is seeking a Hotline Coordinator to work on a 2-6- month assignment in their facilities in Houston, TX
Responsibilities:
  • Assist and support the Royalty Hotline by answering owner phone calls and responding to owner inquires via email
  • Research customer information in SAP PRA, Salesforce, and PLADS and take any necessary steps to follow up on actionable items
  • Perform any required system work in order to maintain customer information
  • Submit requests to various groups to update customer information such as Tax ID and banking information
  • Log customer phone calls and email inquiries in Salesforce
  • Perform ad-hoc requests as needed to provide support to the Division Order Analysts and team
  • May also support the Operator Hotline as needed

Requirements:
  • High School diploma or equivalent work experience
  • Prior call center or division order experience preferred
  • Excellent problem-solving skills and ability to research
  • Strong customer service orientation
  • Strong attention to detail
  • Proficiency with Excel
  • Ability to prioritize tasks assigned by multiple sources
  • Strong written and verbal communication skills
  • Must be able to adapt well to rapidly changing priorities and responsibilities
  • Ability to operate both independently and as part of a team
  • Organized, with excellent organizational and time management skills
  • Self-motivated, with ability to work with minimal instruction
  • Demonstrated strong work ethic
  • Flexibility regarding workload and priorities
  • Possess a positive, team-oriented attitude
Preferred Qualifications:
  • Understanding of SAP PRA and/or Salesforce
  • Previous customer service experience and/or working for a hotline answering customer inquiries

Apply