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Hotline Operator Jobs (NOW HIRING)

TECO

Gas Control Operator I and II

Lutz, FL · On-site

Manage the Gas Control Hotline 24/7by answering calls and acting upon requests. Gas Control Operator II (In addition to above) * Implement operational strategies to optimize gas flow. * Provides ...

TECO

Gas Control Operator I and II

Lutz, FL · On-site

Manage the Gas Control Hotline 24/7by answering calls and acting upon requests. Gas Control Operator II (In addition to above) * Implement operational strategies to optimize gas flow. * Provides ...

C W Wright

Certified Crane Operator

Virginia Beach, VA · On-site

Certified Crane Operator CW Wright Construction Company is a leading provider of high-quality ... hotline construction, substations, cable splicing, foundations, horizontal and directional boring ...

Covestro

Production Operator

Newark, OH

$32.93/hr

The purpose of the Production Operator role is to operate and troubleshoot plant extrusion ... Contact Us Info-Hotline: +1 844-522-6775 If you are a qualified individual with a disability or a ...

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Hotline Operator information

What is a hotline operator?

Hotline operators are professionals who answer and manage calls on specialized telephone lines, often providing support, information, or crisis intervention to callers. They work in various settings, including emergency services, counseling centers, technical support, or customer service. Hotline operators are trained to listen actively, assess callers' needs, offer appropriate guidance, and refer them to relevant services or resources as needed. Their role is crucial in ensuring that individuals receive immediate help or information, especially in urgent or sensitive situations.

What are the key skills and qualifications needed to thrive as a hotline operator, and why are they important?

To thrive as a Hotline Operator, you need strong communication skills, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) tools is typically required. Emotional resilience, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are vital for delivering effective support, managing high-stress situations, and ensuring the well-being of callers.

What are some common challenges hotline operators face, and how are they supported in managing high-stress situations?

Hotline operators often handle emotionally charged or urgent calls, which can be stressful and require strong emotional resilience. Common challenges include managing callers in crisis, maintaining confidentiality, and ensuring clear communication under pressure. To support operators, organizations typically provide comprehensive training, regular supervision, and access to mental health resources. Many teams also encourage peer support and debriefing sessions to help operators process difficult calls and prevent burnout.

What is the difference between Hotline Operator vs Customer Service Representative?

AspectHotline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, emergency lines, or specialized hotlinesCall centers, retail, or office settings
Industry UsageEmergency, support hotlines, or specialized servicesRetail, telecom, banking, and various sectors
Common Search IntentHotline Operator vs Customer Service Representative

While both roles involve handling calls and assisting customers, Hotline Operators typically work on emergency or specialized hotlines requiring quick response skills, whereas Customer Service Representatives handle general inquiries across various industries. The credentials and work environments overlap, but the focus and scope of responsibilities differ.

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Cities with the most Hotline Operator job openings:

What states have the most Hotline Operator jobs?

States with the most job openings for Hotline Operator jobs include:

What are popular job titles related to Hotline Operator jobs?

For Hotline Operator jobs, the most frequently searched job titles are:

Hotline Operator jobs near you
Infographic showing various Hotline Operator job openings in the United States as of August 2026, with employment types broken down into 37% Full Time, 61% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Gas Control Operator I and II

Lutz, FL • On-site

TECO
See more jobs at TECOexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Title: Gas Control Operator I and II
Company: Peoples Gas System
State and City: Florida - LUTZ
Shift: 12 Hr. X 7 Days
(2 openings)
WHO WE ARE
Peoples Gas is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse - in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.
HOW WILL YOU HELP DRIVE THE FUTURE OF NATURAL GAS?
Gas Control Operator I
You will monitor and control real-time gas system operations for distribution and transmission pipeline systems operated by Peoples Gas. You will help maintain safe pressures, support the delivery of nominated gas, respond to operating conditions, and provide troubleshooting support, including handling Gas Control Hotline needs.
Gas Control Operator II
You will build on your gas control experience by monitoring and controlling distribution and transmission pipeline systems, supporting operating strategies, assisting with gas supply and demand activities, and helping guide less experienced team members through more complex situations.
WHAT YOU NEED TO SUCCEED (Minimum Requirements)
Gas Control Operator I
  • High School diploma or equivalent from an accredited institution.
  • 3 years of experience in natural Gas Control, delivery, supply, and/or energy industry.
  • Must have solid mathematical ability. Must have a working ability with Microsoft Office. Must have the ability to identify and resolve routine and minimally complex problems logically and in a timely manner. Must have good interpersonal and verbal/written communication skills to meet and/or exceed customer expectations.

Gas Control Operator II (In addition to above)
  • 1 year as a Gas System Operator I or 4 years of Gas Control experience.

PRIMARY DUTIES & RESPONSIBILITIES
Gas Control Operator I
  • Monitor and control real-time gas system operations.
  • Response to alarms by investigating and taking appropriate action, including remotely changing pressures and flow rates and dispatching technicians.
  • Collect and analyze operational data including hourly and daily volumes.
  • Generate routine reports and documentation.
  • Assist in troubleshooting and resolving minor issues.
  • Provide support during non-peak hours and as part of a larger team.
  • Manage the Gas Control Hotline 24/7by answering calls and acting upon requests.

Gas Control Operator II (In addition to above)
  • Implement operational strategies to optimize gas flow.
  • Provides assistance and guidance to less experienced team members on more complex problems and situations. Assists the supervisor with training new team members.
  • Taking an active role in gas supply and demand.
  • Contribute to the development of operational procedures.

WHAT WILL GIVE YOU A COMPETITIVE EDGE? (Preferred Requirements)
Both levels
  • Experience working rotating 24-hour shift schedule.
  • Good understanding of SCADA components and control equipment and the ability to read and understand schematics. A working knowledge of D.O.T. requirements relating to natural gas pipelines. Proficient MS Excel skills preferred.

HOW YOU'LL CONTRIBUTE
  • Builds Strong Collaborative Relationships
  • Cultivates Innovation and Embraces Change
  • Drives Operational Excellence for Customers
  • Takes Ownership and Acts with Integrity
  • Thinks Strategically and Exercises Sound Judgement

WHERE AND HOW YOU WILL WORK
  • Will be required to work varied shifts depending on seasonal, operational or scheduling needs. This department is staffed 24/7. Some overtime is required. Storm duty may be required during and after storms.

PHYSICAL DEMANDS/REQUIREMENTS
  • Must be able to sit or stand for 12-hour shifts.

WHY YOU'LL LOVE WORKING WITH US
  • We proudly offer a competitive total rewards package and other perks to help keep you thriving:
  • Performance Bonus: Earn an annual incentive bonus that recognizes your hard work.
  • Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance.
  • Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.
  • Ownership Opportunities: Participate in Emera's Employee Common Share Purchase Plan and share in our success.
  • Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave
  • Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.
  • And much more!

Whether you're launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.
Incident Response Assignment
Our community relies on Peoples Gas to respond swiftly and effectively to all types of incidents, including but not limited to major storm events (e.g., extreme cold, tropical storms, hurricanes), gas leaks, equipment failures, environmental hazards, and other emergencies that may impact public safety or service continuity.
Peoples Gas depends on each team member to fulfill their primary and/or alternate roles and responsibilities during such incidents. As a Team Member of Peoples Gas, you will be assigned an Incident Response Assignment, receivetraining related to your role, and may participate in mock drills or exercises simulating various emergency scenarios.

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