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Hotline Supervisor Jobs (NOW HIRING)

Arconic

Maintenance Planner- Hotline

Alcoa, TN · On-site

Arconic is currently in search of Maintenance Planner to join our Hotline/Operations Group based in ... Backfill as Maintenance Supervisor as needed to cover vacations and weekends and outages * Assist ...

ARCONIC

Maintenance Planner- Hotline

Alcoa, TN

Arconic is currently in search of Maintenance Planner to join our Hotline/Operations Group based in ... Backfill as Maintenance Supervisor as needed to cover vacations and weekends and outages * Assist ...

Arconic

Maintenance Crew Leader - Hotline

Alcoa, TN

Arconic is seeking a Maintenance Supervisor for the Tennessee Operations facility, located outside of Knoxville, Tennessee. The incumbent is expected to lead and supervise craft electrical and ...

ALLERGY PARTNERS

Nurse Practitioner

Fayetteville, NC

... hotline. Supervisory Responsibilities: This job has no supervisory responsibilities. COMPENSATION INFORMATION * Actual compensation may vary depending on job-related knowledge, skills, and experience.

Allergy Partners

Part-Time Nurse Practitioner

Wayne, NJ

$70K - $80K/yr

... hotline. Supervisory Responsibilities: This job has no supervisory responsibilities. COMPENSATION INFORMATION * Actual compensation may vary depending on job-related knowledge, skills, and experience.

Allergy Partners

Nurse Practitioner

Santa Fe, NM

... hotline. Supervisory Responsibilities: This job has no supervisory responsibilities. COMPENSATION INFORMATION * Actual compensation may vary depending on job-related knowledge, skills, and experience.

ALLERGY PARTNERS

Nurse Practitioner

Indianapolis, IN

... hotline. Supervisory Responsibilities: This job has no supervisory responsibilities. COMPENSATION INFORMATION * Actual compensation may vary depending on job-related knowledge, skills, and experience.

ALLERGY PARTNERS

Nurse Practitioner

Santa Fe, NM · On-site

... hotline. Supervisory Responsibilities: This job has no supervisory responsibilities. COMPENSATION INFORMATION * Actual compensation may vary depending on job-related knowledge, skills, and experience.

Allergy Partners

Nurse Practitioner

Fayetteville, NC · On-site

$87K - $145K/yr

... hotline. Supervisory Responsibilities: This job has no supervisory responsibilities. COMPENSATION INFORMATION * Actual compensation may vary depending on job-related knowledge, skills, and experience.

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How much do hotline supervisor jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for hotline supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

What are some common challenges Hotline Supervisors face in managing their teams, and how can they address them?

Hotline Supervisors often encounter challenges such as high stress levels among staff, managing shift schedules to ensure 24/7 coverage, and maintaining consistent service quality. To address these, supervisors typically provide regular training, offer emotional support and debriefings, and implement clear communication protocols. Building a supportive team environment and recognizing staff achievements can also help reduce burnout and improve morale, leading to better overall performance.

What is the difference between Hotline Supervisor vs Customer Service Representative?

AspectHotline SupervisorCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer support; leadership skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, emergency hotlines, support centersCall centers, retail, online support
Employer & IndustryHealthcare, emergency services, tech supportRetail, telecom, e-commerce
Primary RoleSupervising hotline staff, managing calls, ensuring qualityHandling customer inquiries, providing support, resolving issues

The main difference between a Hotline Supervisor and a Customer Service Representative is that the supervisor oversees the team and manages call quality, while the representative directly interacts with customers to resolve issues. The supervisor role involves leadership and oversight, whereas the representative focuses on customer support tasks.

What is a Hotline Supervisor?

A Hotline Supervisor is a professional responsible for overseeing the operations and staff of a call center or hotline service. They ensure that calls are handled efficiently, staff are properly trained, and quality standards are maintained. Hotline Supervisors also provide support to hotline agents, address escalated issues, and implement policies to improve service. Their role is essential in maintaining high levels of customer or client satisfaction and ensuring that the hotline meets its objectives.

What are the key skills and qualifications needed to thrive as a Hotline Supervisor, and why are they important?

To thrive as a Hotline Supervisor, you need experience in crisis intervention, staff management, and a relevant degree such as social work or psychology. Familiarity with call center management software, case management systems, and possibly certifications in crisis counseling are typically expected. Exceptional communication, emotional intelligence, and problem-solving skills enable effective team leadership and support for both staff and clients. These abilities ensure the hotline operates efficiently, maintains high service quality, and provides critical support to those in need.
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What job categories do people searching Hotline Supervisor jobs look for? The top searched job categories for Hotline Supervisor jobs are:
Hotline Supervisor jobs near you
Maintenance Planner- Hotline

Maintenance Planner- Hotline

Arconic

Alcoa, TN • On-site

Full-time

Posted 3 days ago

Arconic rating

8.0

Company rating: 8.0 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

133rd of 519 rated manufacturers

Job description

Arconic is currently in search of Maintenance Planner to join our Hotline/Operations Group based in Alcoa, TN

 
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

 
Job Summary:

 

The primary focus of this role is to act as liaison between production, engineering, and maintenance. Additional responsibilities include data entry, maintaining of records and documentation and ordering of supplies to support the production and maintenance departments. This position reports directly to the Maintenance Superintendent. 


In this role, you will:

  • Ensure that all information is available on Work Orders, Preventative Maintenance Orders and Predictive Maintenance work to optimize touch time for the craft personnel involved. This includes reviewing and updating work procedure information and scheduling work to allow the resources available to be used most effectively. 

  • Identify, obtain, stage and document materials, special tools or equipment needed to do the work. Work Orders will be written in Oracle eAM. Parts and special tools will be pre-kitted in a specific location to reduce / eliminate the time the tradesperson spends looking for parts and maximizes wrench time. 

  • Review completed work to schedule follow-up work and update work information for similar future work in Oracle eAM. Identify any necessary updates of materials or documentation.

  • Use Lean Manufacturing tools and principles to improve processes. 

  • Maintain the weekday and weekend work schedule and planned outage work.

  • Ensure that all safety, health, and environmental concerns are considered prior to scheduling work and work with EHS team to complete documentation of safe work plans and contractor / supplemental labor approval. 

  • Entering production and maintenance data to support continuous improvement.

  • Updating and maintaining documentation such as survey and calibration records, work instructions, etc. 

  • Ordering and stocking of materials and forms to support production and maintenance departments. 

  • Backfill as Maintenance Supervisor as needed to cover vacations and weekends and outages 

  • Assist with the management of the Overtime System.

 

You have: (required) 
  • High school education or GED. 
  • 1 year experience in a manufacturing environment
  • 3-5 years previous experience in both Planning and Scheduling
  • Mechanical/electrical background 
  • Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position

Preferred Qualifications 

  • Associates or BS degree in a technical field
  • 3+ years planning experience in a manufacturing environment.
  • Strong organizational and planning skills and be a recognized leader. 
  • Good communication skills, both written and oral. 
  • Highly motivated with a collaborative approach with all levels of the organization. 
  • Extensive working knowledge of ORACLE eAM. 
  • Ability to effectively manage conflict resolution. 
  • Previous experience in maintenance and as a machinist/ fabricator. Reading and math skills are required along with the ability to read and interpret fabrication and machining blueprints and produce field sketches. 
  •  Strong computer skills a must, including maintenance software, and the ability to quickly learn new applications.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. 
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 
At Arconic, we: 
Act With Integrity : We lead with respect, honesty, transparency and accountability. 
Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment. 
Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity. 
Earn Customer Loyalty : We build customer partnerships through best-in-class products and service. 
Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration. 
Create Value : We achieve success by generating and growing value for our stakeholders. 
United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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