Hotline Dispatcher Jobs (NOW HIRING)

TURNING POINT JOB DESCRIPTION

TITLE:                                  Hotline Resident Advocate
 REPORTS TO:                    Director of Hotline 
 CLASSIFICATION:             Non-Exempt

ORGANIZATION OVERVIEW: 

Turning Point, Inc in Mount Clemens, MI is a non-profit, 501(c)(3) organization qualified employer for Public Service Loan Forgiveness (PSLF). Turning Point, Inc empowers domestic and sexual violence survivors through comprehensive services and resources while advocating for community action to end oppression and violence. We offer emergency shelter, housing, trauma advocacy services, forensic nurse examiner program & first advocacy services, 24-hour hotline, personal protection order and legal advocacy services, and community outreach.

GENERAL DESCRIPTION & QUALIFICATIONS:

Upon completion of training, the Hotline Resident Advocate provides support, safety planning, and resources to callers, including those who are limited-English speaking or hearing impaired.

The Advocate must be a critical and analytical thinker, work well with diverse and multi-disciplinary teams, communicate and write effectively, be highly organized, flexible, able to troubleshoot, and must be resourceful. The Advocates will execute job duties, and responsibilities from an intersectional, and anti-oppression framework while upholding the values, and the mission of Turning Point.

The ideal candidate will hold a Bachelor’s degree from an accredited college or university in Human Services, Social Work, Counseling, Psychology, Education, or a related field. Having at least 1-3 years of experience in the field of social services, sexual assault crisis counseling, and or hotline/intervention experience and proven experience with trauma-informed direct services is a plus. The candidate must demonstrate cultural competency in working with diverse populations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Implement agency and program mission and empowerment philosophy
• Administer and implement agency policies and procedures
• Maintain agency policy on confidentiality, record keeping and professional ethics
• Respond to calls on the agency’s 24-hour hotline
• Dispatch First Responders and Forensic Nurse Examiners
• Provide crisis support and counseling to hotline callers and shelter residents
• Process phone and in-person intakes for shelter
• Assess danger of client situation and safety planning
• Assess lethality of suicidal clients and takes appropriate action
• Maintain records of calls and service to shelter residents
• Provide information and referrals to callers and residents
• Provide for the safety and security of the shelter, its residents and staff
• Must complete all duties on resident advocate ”Mandatory Daily Log”
• Maintain referral manuals
• Must be able to work midnight shifts for the on-call emergency midnight schedule
• Regularly attend all staff meetings, in-services and workshops
• Coordinate services with other shelter units (children’s program, case management, facilities management, etc.) and with other departments in the organization
• Conduct relationships with staff to promote mutual respect, improvement of services, and interdepartmental program development
• Notify the Director of Hotline, Deputy Director, or CEO of any emergency situations that may affect Turning Point staff and clients
• Perform all other duties as assigned by the Director of Hotline

  WORKING CONDITIONS:

• Must be able to work independently and as a team member
• Allows for flexibility in schedule and job function adapting work to needs of residents
• Ability to climb stairs
• Ability to lift 20-30 lbs

OTHER REQUIREMENTS:
 Must successfully pass a criminal background check. The preferred candidate will have reliable transportation, auto insurance, a valid Michigan Driver’s License, and a good driving record.

No phone calls will be accepted.

Turning Point, Inc. values diversity and is an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.