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Hotline Caller Jobs (NOW HIRING)

GULF COAST

Call Center Specialist

Texas City, TX · On-site

$14.25 - $18/hr

When transferring, briefly proved Hotline worker with any information you were able to get from the caller such as a name, call back number, and the type of behavioral health emergency. If caller is ...

SafeHorizon

Team Leader - Hotlines - Remote

Manhattan, NY · On-site +1

$17.50 - $23/hr

Supervises staff whose key role is to establish rapport with the caller and, through risk ... Utilize hotline technology to assess staff overall productivity. Including the accuracy and ...

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Hotline Caller information

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How much do hotline caller jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for hotline caller in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.48 per hour, depending on experience, location, and employer.

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Infographic showing various Hotline Caller job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,666 per year, or $21 per hour.

Crisis Triage/Call Center Support Specialist

Fairborn, OH • On-site

The Children's Network of Southwestern Ontario
See more jobs at The Children's Network of Southwestern Ontarioexternal

$19/hr

Other

Re-posted 10 days ago

Job description

Position Summary:
This position is primarily responsible for assisting individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). This person is responsible for assessing risk to self and others, ensuring caller safety, and linking to care. This person must be able to communicate with professionalism and with the highest regard for customer service.
Key Responsibilities:
  1. Crisis Hotline/988
    1. Answers Crisis Hotline and 988 calls.
    2. Asks each caller required suicide screening questions.
    3. Assesses for risk of harm to self and others, provides listening support, provides information and linking to resources and completes safety plans.
    4. Understands when to dispatch MRT (mobile response team) or emergency intervention.
    5. Provides outreach calls to clients and 988/hotline callers.
    6. Collaborate with community partners to ensure safety and continuity of care.
    7. Demonstrates ability to de-escalate callers.
    8. Consults with supervisor about case interventions when needed.
    9. Receives feedback regarding quality assurance.
    10. Provides feedback to team on enhancing outcomes or efficiencies regarding crisis care.
    11. Completes all required initial and ongoing training recommended by the agency.
    12. Attends monthly crisis group supervision meetings and weekly individual supervision.
  2. Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations.
  3. Completes all agency-required training, including client rights and grievances, safety training, infection control, etc.
  4. Demonstrates and supports the company core values TCN C.A.R.E.S. "Commitment, Accountability, Respect, Empathy, Service"

Minimum Qualifications:
  • Education: High School Diploma, associate or bachelor's degree preferred
  • Certification: First Aid, CPR and Crisis Training
  • Other: Ability to effectively communicate with clients/callers and the public. Demonstrate data entry skills.

Knowledge, Skills, & Abilities:
Skills:
  • Capacity to perform duties effectively under potential emotional stress and conflict situations.
  • Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes.
  • Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.

Abilities:
  • Ability to communicate effectively in writing and speaking with various populations. Ability to work independently daily. Must be able to maintain strict client confidentiality. Neat and appropriate dress.

Apply