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Hotels Reviews Jobs in Puerto Rico (NOW HIRING)

AC Hotel San Juan Condado

PR · On-site

... Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit ...

AC Hotel San Juan Condado

PR · On-site

$15.50 - $19.50/hr

Call for occupancy at area hotels. * File reservations and group contracts. * Review Reservations logbook and Guest Request log on a daily basis. * Send confirmations. * Process advance deposit ...

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR · On-site

$15.50 - $19.50/hr

Call for occupancy at area hotels. * File reservations and group contracts. * Review Reservations logbook and Guest Request log on a daily basis. * Send confirmations. * Process advance deposit ...

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR · On-site

$15.50 - $19.50/hr

Call for occupancy at area hotels. * File reservations and group contracts. * Review Reservations logbook and Guest Request log on a daily basis. * Send confirmations. * Process advance deposit ...

COSTA MANAGEMENT LLC

PR · On-site

$12.25 - $16.25/hr

Follow all hotel policies, procedures, standards, and internal regulations. * Review daily event sheets, bulletin boards, operational updates, and internal communications to remain informed about ...

AC Hotel San Juan Condado

PR · On-site

$14.50 - $18.50/hr

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review ...

AC Hotel San Juan Condado

Guest Services Agent

San Juan, PR

$14.50 - $18.50/hr

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review ...

AC Hotel San Juan Condado

Guest Services Agent

San Juan, PR

$14.50 - $18.50/hr

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review ...

RiskOne HR Consulting

Banquet Manager

San Juan, PR

This role ensures exceptional guest service, efficient event execution, and adherence to hotel standards while maximizing revenue and profitability. Responsibilities: * Review banquet event orders ...

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Hotels Reviews information

What is the difference between Hotels Reviews vs Housekeeping Staff?

AspectHotels ReviewsHousekeeping Staff
Required CredentialsNone or basic customer service skillsCleaning certifications or experience preferred
Work EnvironmentCustomer-facing, review platforms, onlineHotel rooms, public areas, cleaning duties
Employer & Industry UsageHotels, hospitality industry, online review sitesHotels, hospitality industry, internal staff
Search & Comparison IntentEvaluating hotel quality, customer feedbackJob opportunities, cleaning standards

Hotels Reviews focus on customer feedback and online evaluations of hotel services, while Housekeeping Staff are responsible for maintaining cleanliness and hygiene within hotel premises. Both roles are integral to the hospitality industry but serve different purposes—one is customer-oriented, the other operational.

What are popular job titles related to Hotels Reviews jobs in Puerto Rico? For Hotels Reviews jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Hotels Reviews jobs in Puerto Rico look for? The top searched job categories for Hotels Reviews jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Hotels Reviews jobs? Cities in Puerto Rico with the most Hotels Reviews job openings:
Hotels Reviews jobs near you
Infographic showing various Hotels Reviews job openings in Puerto Rico as of July 2026, with employment types broken down into 75% Full Time, 13% Part Time, 1% Temporary, and 11% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Front Office Manager

AC Hotel San Juan Condado

PR • On-site

Full-time

Posted 6 days ago

Job description

Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Steps from the vibrant Condado district and the clear waters of its famed beach, the newly-built hotel features 233 rooms and suites boasting ocean views and a modern design influenced by Spanish and European décor. Guests will also enjoy the sprawling rooftop bar and pool offering unique programming.
Overview
The Front Office Manager is responsible for ensuring the operation of the Front Office Operations, Guest Services, Concierge and in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
  • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled.
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.

Qualifications
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Long hours sometimes required.
  • Light hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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