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Hotels Reservations Supervisor Jobs (NOW HIRING)

The Ivy Hotel

Reservation Supervisor

Baltimore, MD · On-site

At least two years of experience in hotel reservations, front office, guest services, or luxury hospitality preferred. * Previous supervisory or senior-level hotel experience preferred. * Strong ...

Alterra

Central Reservations Supervisor

Solitude, UT · On-site

$26.50/hr

Experience in a resort, hotel, ski resort, or destination hospitality environment. * Experience ... The Central Reservations Supervisor plays a key role in helping guests begin their journey while ...

Schweitzer

$26.50/hr

The Central Reservations Supervisor is responsible for leading the daily operations of the Central ... Preferred Experience in a resort, hotel, ski resort, or destination hospitality environment.

American Heritage Companies

Reservations Agent

Durango, CO · On-site

$17 - $20/hr

Reservations Supervisor/Reservations Manager Type of Position: Non-Exempt/Hourly Classification ... Experience working in reservations, call-centers, hotel or other related fields strongly preferred

Appellation Healdsburg

Reservations Agent

Healdsburg, CA · On-site

$21/hr

Inspired by its name, this new hotel brand brings together the best of local elements in a new way ... Prepare daily reports and communicate effectively with supervisors * Handle cash transactions and ...

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Hotels Reservations Supervisor information

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$29K

$59.8K

$109K

How much do hotels reservations supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for hotels reservations supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a hotels reservations supervisor do?

A Hotels Reservations Supervisor oversees the reservations department, ensuring that all bookings are processed efficiently and accurately. They manage a team of reservation agents, provide training, and handle complex booking issues or guest requests. Their role also includes monitoring room availability, optimizing occupancy rates, and collaborating with other hotel departments to ensure guest satisfaction. This position requires strong organizational, communication, and customer service skills.

What are the key skills and qualifications needed to thrive as a hotels reservations supervisor?

To thrive as a Hotels Reservations Supervisor, you need strong knowledge of reservation procedures, hospitality standards, and team leadership, often backed by experience in hotel operations or a degree in hospitality management. Familiarity with property management systems (PMS) like Opera or Fidelio and proficiency in booking platforms are typically required. Exceptional communication, organizational skills, and the ability to resolve conflicts set top performers apart in this role. These skills ensure efficient reservation processes, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a hotels reservations supervisor typically collaborate with other hotel departments to ensure guest satisfaction?

A Hotels Reservations Supervisor works closely with departments such as Front Office, Sales, and Housekeeping to coordinate room availability, special requests, and group bookings. They regularly communicate updates about reservation statuses and guest preferences, helping ensure a seamless experience from booking to check-in. Effective collaboration is key to anticipating guest needs, managing overbookings, and resolving conflicts quickly. This teamwork fosters higher guest satisfaction and smooth hotel operations.

What is the difference between Hotels Reservations Supervisor vs Hotels Front Desk Agent?

AspectHotels Reservations SupervisorHotels Front Desk Agent
Primary RoleOversees reservation processes, manages reservations team, ensures booking accuracyAssists guests check-in/out, handles guest inquiries, manages room assignments
CredentialsCustomer service skills, reservation system knowledge, hospitality experienceCustomer service skills, basic reservation system familiarity, hospitality experience
Work EnvironmentOffice or reservations department, supervisory settingFront desk, lobby area, guest interaction
Industry UsageCommonly used in hotel management and reservations departmentsUsed across hotel front desk operations and guest services

The Hotels Reservations Supervisor focuses on managing reservation processes and leading the reservations team, while the Hotels Front Desk Agent primarily interacts directly with guests, handling check-ins, check-outs, and inquiries. Both roles require customer service skills and familiarity with reservation systems, but the supervisor has a broader managerial responsibility, whereas the front desk agent is more guest-facing.

What are popular job titles related to Hotels Reservations Supervisor jobs?

For Hotels Reservations Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Hotels Reservations Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Supervisor

Islamorada, FL • On-site, Remote

Three Waters Resort & Marina, A Tribute Portfolio Resort
See more jobs at Three Waters Resort & Marina, A Tribute Portfolio Resortexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Property Description

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it's a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

Overview

Calling all passionate and detail-oriented individuals! Join our exceptional team as a Reservations Supervisor and be at the forefront of creating unforgettable guest experiences. We are seeking an enthusiastic and results-driven professional to lead our reservations team and ensure seamless operations. This role oversees the daily operations of the reservations department across Multiple Hotel and Resort Properties in a remote setting, ensuring exceptional guest service, reservation accuracy, and revenue conversion while developing a team of reservation agents through call auditing, coaching, and performance accountability. The ideal candidate is a strong leader with multi-system reservation expertise and a track record of coaching teams to success. 

The shift for this role is Tuesdays through Saturdays from 10:30am-7:00pm and subject to change based on business needs. 

Join our thriving establishment and be part of a supportive and collaborative work environment that recognizes and rewards your achievements. We offer competitive compensation, growth opportunities, and a vibrant workplace where you can make a significant impact.

If you have a passion for hospitality, excellent communication skills, and a knack for problem-solving, apply now and be part of our success story!

Qualifications
  • Previous experience in a reservations or front desk role within the hospitality industry preferred
  • Proven experience in a supervisory or leadership position
  • Strong customer service and communication skills
  • Excellent organizational and time management abilities
  • Proficiency in reservation management systems and software
  • Knowledge of revenue management principles
  • Attention to detail and accuracy in data entry
  • Resort, luxury hospitality, or multi-property reservation experience a plus
  • Experience auditing calls and conducting coaching sessions strongly preferred
  • Experience working in a remote setting a plus.
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Salary RangeStarting from USD $0.00/Hr.Employment Type: FULL_TIME

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