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Hotels Reservations Supervisor Jobs (NOW HIRING)

The Jefferson Hotel

Reservations Supervisor

Richmond, VA · On-site

$17.50 - $18.50/hr

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department ...

Sugar Bowl Resort

Hotel Reservations Supervisor

CA · On-site

$24 - $28/hr

Description Ready to lead the voice of Sugar Bowl Resort? We're seeking a confident, guest-focused Hotel Reservations Supervisor to guide our front desk team in handling every telephone inquiry and ...

Highgate Hotels

Reservations Supervisor

New Orleans, LA · On-site

The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature ... The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the ...

Ennismore

Reservations Supervisor

Miami Beach, FL · On-site

$60 - $80/hr

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible ... Processing of the company hotels, restaurants and nightlife reservation requests. * Liaison between ...

Hôtel Swexan

Reservations Supervisor

Dallas, TX · On-site

The Hotel is a new destination, with an uncompromising mission that values experience above all. It ... Position Summary The Reservations Supervisor supports the Reservations Team/Revenue Leadership by ...

AccorHotel

Reservations Supervisor

Miami Beach, FL · On-site

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible ... Processing of the company hotels, restaurants and nightlife reservation requests. Liaison between ...

AccorHotel

Reservations Supervisor

Miami Beach, FL · On-site

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible ... hotels, restaurants and nightlife reservation requests. • Liaison between sales manager and ...

Delano

Reservations Supervisor

Miami Beach, FL

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible ... Processing of the company hotels, restaurants and nightlife reservation requests. * Liaison between ...

Harwood Hospitality Group

$60 - $80/hr

The Hotel is a new destination, with an uncompromising mission that values experience above all. It ... Position Summary The Reservations Supervisor supports the Reservations Team/Revenue Leadership by ...

Benchmark

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... as a Reservations Supervisor. The successful candidate for this role will have a proven track ...

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Hotels Reservations Supervisor information

See salary details

$29K

$59.8K

$109K

How much do hotels reservations supervisor jobs pay per year?

As of Sep 8, 2026, the average yearly pay for hotels reservations supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a hotels reservations supervisor do?

A Hotels Reservations Supervisor oversees the reservations department, ensuring that all bookings are processed efficiently and accurately. They manage a team of reservation agents, provide training, and handle complex booking issues or guest requests. Their role also includes monitoring room availability, optimizing occupancy rates, and collaborating with other hotel departments to ensure guest satisfaction. This position requires strong organizational, communication, and customer service skills.

What are the key skills and qualifications needed to thrive as a hotels reservations supervisor?

To thrive as a Hotels Reservations Supervisor, you need strong knowledge of reservation procedures, hospitality standards, and team leadership, often backed by experience in hotel operations or a degree in hospitality management. Familiarity with property management systems (PMS) like Opera or Fidelio and proficiency in booking platforms are typically required. Exceptional communication, organizational skills, and the ability to resolve conflicts set top performers apart in this role. These skills ensure efficient reservation processes, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a hotels reservations supervisor typically collaborate with other hotel departments to ensure guest satisfaction?

A Hotels Reservations Supervisor works closely with departments such as Front Office, Sales, and Housekeeping to coordinate room availability, special requests, and group bookings. They regularly communicate updates about reservation statuses and guest preferences, helping ensure a seamless experience from booking to check-in. Effective collaboration is key to anticipating guest needs, managing overbookings, and resolving conflicts quickly. This teamwork fosters higher guest satisfaction and smooth hotel operations.

What is the difference between Hotels Reservations Supervisor vs Hotels Front Desk Agent?

AspectHotels Reservations SupervisorHotels Front Desk Agent
Primary RoleOversees reservation processes, manages reservations team, ensures booking accuracyAssists guests check-in/out, handles guest inquiries, manages room assignments
CredentialsCustomer service skills, reservation system knowledge, hospitality experienceCustomer service skills, basic reservation system familiarity, hospitality experience
Work EnvironmentOffice or reservations department, supervisory settingFront desk, lobby area, guest interaction
Industry UsageCommonly used in hotel management and reservations departmentsUsed across hotel front desk operations and guest services

The Hotels Reservations Supervisor focuses on managing reservation processes and leading the reservations team, while the Hotels Front Desk Agent primarily interacts directly with guests, handling check-ins, check-outs, and inquiries. Both roles require customer service skills and familiarity with reservation systems, but the supervisor has a broader managerial responsibility, whereas the front desk agent is more guest-facing.

What are popular job titles related to Hotels Reservations Supervisor jobs?

For Hotels Reservations Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Hotels Reservations Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Supervisor

Richmond, VA • On-site

The Jefferson Hotel
Traveler Accommodation • 51 - 200 employees
Learn more about The Jefferson Hotelexternal

$17.50 - $18.50/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Supervise the daily operations of the Reservations Department and oversee reservation activity.

  • Train new reservations team members and support ongoing development and performance standards.

  • Assist with incoming reservation calls, email inquiries, processing online reservations, and resolving guest concerns related to reservations.

Job description

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department, under the direction of the Revenue Manager. This role is responsible for supervising reservation activity, supporting and training team members, and ensuring a seamless guest experience from the initial booking through arrival. The ideal candidate is detail-oriented, guest-minded, and thrives in a fast-paced, collaborative environment where accuracy, communication, and service excellence are essential.

This position requires flexibility, including the ability to work weekends and holidays. Schedules and days off vary weekly depending on hotel occupancy.

Key Requirements

  • Availability: Must be available to work any day of the week, including weekends and holidays. Must be flexible to work any time between: 8:30 AM – 9:00 PM, with daily schedules subject to change
  • Experience: Previous hotel reservations or front office experience required; supervisory experience preferred.
  • Leadership: Ability to supervise, train, and support Reservations Agents while maintaining department standards.
  • Communication: Strong verbal and written communication skills with a professional, guest-focused approach.
  • Detail-Oriented: High level of accuracy in reservation processing, inventory management, and reporting.
  • Systems Knowledge: Comfort working with multiple interfacing systems and reporting issues as needed. Knowledge of Infor a plus.

Duties & Responsibilities

  • Oversee the daily operations of the Reservations Department and supervise Reservations Agents.
  • Train new reservations team members and support ongoing development and performance standards.
  • Assist with incoming reservation calls, email inquiries, and processing online reservations.
  • Resolve guest concerns and complaints related to reservations in a prompt and professional manner.
  • Manage daily arrivals and ensure all guest preferences and special requests are communicated and fulfilled.
  • Monitor all interfacing systems and report technical issues to the IT Manager.
  • Process Travel Agent commissions and complete OTA reconciliations accurately and timely.
  • Input and manage group room block reservations in coordination with the Revenue Manager and Sales Department.
  • Manage group block inventory and ensure accuracy of room counts and availability.
  • Assist with management of online rates and room availability in the absence of the Revenue Manager.
  • Support forecasting and sales reporting responsibilities when the Revenue Manager is unavailable.
  • Maintain cross-training as a Front Desk Agent to assist operations as needed.
  • Uphold The Jefferson Hotel’s service standards in all guest and internal interactions.

Qualifications

  • Prior experience in hotel reservations, front office, or related hospitality operations required.
  • Supervisory or leadership experience preferred.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Proficiency with hotel reservation systems and Microsoft Office; familiarity with revenue or distribution systems preferred.
  • Professional demeanor, reliability, and ability to work collaboratively across departments.

Why Work Here

At The Jefferson Hotel, you’ll be part of a team dedicated to delivering gracious, personalized service in one of Richmond’s most iconic hospitality environments. We foster a supportive and professional workplace where teamwork, attention to detail, and guest satisfaction are valued. Team members enjoy opportunities for growth and development, along with competitive pay, employee meals, parking, and uniforms provided.

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