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Hotel Reservations Agent Jobs (NOW HIRING)

Block 22 LLC

Grove Hotel Reservations Agent

Boise, ID

$15.25 - $19/hr

Reservation Agent Experts in the art of hospitality, the Grove Hotel and the Block22 Companies ... Sell, record, and cancel reservations while answering guest questions about accommodations ...

Block 22 Hotels

Grove Hotel Reservations Agent

Boise, ID · On-site

$16 - $18/hr

As a Reservation Agent at the Grove, you'll provide great service while supporting our guests ... Sell, record, and cancel reservations while answering guest questions about accommodations ...

Block 22 LLC

Grove Hotel Reservations Agent

Boise, ID · On-site

$16 - $18/hr

As a Reservation Agent at the Grove, you'll provide great service while supporting our guests ... Sell, record, and cancel reservations while answering guest questions about accommodations ...

LIDO MANAGER LLC

Reservations Agent

Miami Beach, FL

$19/hr

You'll manage hotel and spa reservations while helping shape the guest experience before they even arrive. From answering calls to coordinating details across departments, the Reservations Agent ...

Highgate Hotels

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

Reservations Agent Requisition ID 2026-76546 Category Reservations Job Location US-TX-Fort Worth Property The Crescent Hotel Fort Worth Compensation Type Hourly Highgate Hotels Highgate is a premier ...

Four Seasons Hotels

Reservations Agent

Baltimore, MD

$22.20/hr

The Role of the Reservations Agent The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all ... rates, hotel facilities, services, and special promotions. Job Specifications Qualifications ...

Royal Lahaina Resort

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

Highgate Hotels Highgate is a premier real estate investment and hospitality management company ... Reservations Agent The Reservations Agent is responsible for handling reservations, inquiries and ...

Highgate Hotels

Reservations Agent

Dallas, TX

$16 - $19.75/hr

Reservations Agent Requisition ID 2026-73447 Category Reservations Job Location US-TX-Dallas Property The Joule Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment ...

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Hotel Reservations Agent information

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How much do hotel reservations agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for hotel reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hotel Reservations Agents, and how can they be managed effectively?

Hotel Reservations Agents often face challenges such as managing high call volumes during peak seasons, handling last-minute booking changes, and dealing with overbooking situations. To manage these effectively, agents rely on strong communication skills, attention to detail, and the ability to stay calm under pressure. Utilizing reservation systems efficiently and collaborating closely with front desk and housekeeping teams helps ensure smooth operations and a positive guest experience. Continuous training and staying updated on hotel policies also contribute to handling these challenges successfully.

What is the difference between Hotel Reservations Agent vs Front Desk Clerk?

AspectHotel Reservations AgentFront Desk Clerk
Primary RoleHandles booking and reservation inquiriesManages guest check-in/out and general front desk duties
Work EnvironmentOffice setting, reservation systemsFront desk, lobby area
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Industry UsageHotels, travel agenciesHotels, motels

While both roles involve guest interaction, the Hotel Reservations Agent primarily focuses on booking and managing reservations, often working behind the scenes. The Front Desk Clerk handles guest check-in/out and provides direct customer service at the hotel front desk. Understanding these differences helps job seekers find the right position in the hospitality industry.

What are hotel reservations agents?

Hotel reservations agents are professionals who assist guests with booking accommodations at hotels. They handle inquiries about room availability, rates, and amenities, and process reservations either over the phone, online, or in person. These agents may also answer questions about hotel services, modify or cancel bookings, and ensure special requests are communicated to the hotel staff. Their role is crucial in providing excellent customer service and maximizing hotel occupancy.

What are the key skills and qualifications needed to thrive as a Hotel Reservations Agent, and why are they important?

To thrive as a Hotel Reservations Agent, you need strong organizational skills, attention to detail, and a background in hospitality or customer service, often supported by a high school diploma or equivalent. Proficiency with property management systems (PMS), reservation software, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a friendly, patient demeanor are standout soft skills in this role. These skills ensure accurate bookings, positive guest experiences, and efficient operation within a competitive hospitality environment.
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What states have the most Hotel Reservations Agent jobs? States with the most job openings for Hotel Reservations Agent jobs include:
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Hotel Reservations Agent jobs near you

Hotel Reservations Agent

Sycamore Mineral Springs

Avila Beach, CA

$17 - $21.25/hr

Other

Posted 2 days ago

Job description

Hotel Reservations Agent

Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet.

Adheres to Sycamore's Policies, Procedures and Safety protocols.

Acts as a role model within and outside Sycamore.

Maintains a positive and respectful attitude with coworkers and customers.

Consistently reports to work on time prepared to perform duties of position.

Regular and reliable attendance.

Answers the phone.

Processes reservations by mail, telephone, fax, or Internet.

Processes reservations from the sales office, other hotel departments, and travel agents.

Demonstrates thorough knowledge of the property, room types and room amenities.

Knows the selling status, rates, and benefits of all packages and specials.

Creates and maintains reservation records.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the resort's policy on guaranteed reservations and no-shows.

Tracks future room availability on the basis of reservations.

Assists in pre-registration activities when appropriate.

Monitors advance deposit requirements.

Resolves guest problems quickly, efficiently, and courteously.

Maintains detailed knowledge about the hotel's services and hours of operations.

Make sure that all our guests get the highest level of service.

Maintain and train the highest levels of customer service to all staff.

Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

Review Customer Surveys and share results with staff.

1-2 years hospitality or customer service, preferably in hotel/reservations setting.

Must be able to work holidays, weekends and evenings.

Bilingual skill is a plus.

Excellent phone etiquette and ability to multitask across different systems.

Sales focused mindset. Ability to drive conversation and upselling.

Proficient in Microsoft Word, Excel, POS and Payroll systems.

Excellent written and oral communication skills.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Acute attention to detail for reservations and notes.

Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus.

Excellent customer service skills.

Ability to understand and follow written and verbal instructions.

Professional appearance and demeanor.

Ability to effectively communicate with people at all levels and from various backgrounds.

Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.

Calculate figures and amounts.

Coordinate multiple tasks simultaneously.

Ability to work in stressful situations.

Ability to work in a constant state of alertness and in a safe manner.

Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.

The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces.

** Must have evening availability. **

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