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Hotel Reservations Agent Jobs (NOW HIRING)

Royal Lahaina Resort

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Job Title Reservations Agent Company Highgate Hotels Location The Joule Dallas, TX Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all ... rates, hotel facilities, services, and special promotions. Job Specifications Qualifications ...

Highgate Hotels

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Reservations Agent Requisition ID 2026-81193 Category Reservations Job Location US-TX-Dallas ... Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest ... Proficiently selling of the hotel, while maintaining the current hotel strategies. Responsibilities ...

La Bahia Hotel and Spa

Reservations Agent

Santa Cruz, CA · On-site

$24.73/hr

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip ... By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel & Spa ...

La Bahia Hotel and Spa

Reservations Agent

Santa Cruz, CA · On-site

$24.73/hr

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip ... By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel & Spa ...

EOS USA

Remote Central Reservations Agent

$25K/mo

Remote Central Reservations Agent EOS Hospitality is seeking a remote Central Reservations Agent to ... Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest ... Proficiently selling of the hotel, while maintaining the current hotel strategies. Responsibilities ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest ... Proficiently selling of the hotel, while maintaining the current hotel strategies. Responsibilities ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest ... Proficiently selling of the hotel, while maintaining the current hotel strategies. Responsibilities ...

EOS USA

Remote Central Reservations Agent

$25K/mo

Remote Central Reservations Agent EOS Hospitality is seeking a remote Central Reservations Agent to ... Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ...

Hotel Jerome

Reservations Agent

Aspen, CO · On-site

$19.25 - $24.25/hr

Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent at Hotel Jerome and Hotel Madeline, where every interaction becomes an artful orchestration of bespoke ...

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Hotel Reservations Agent information

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How much do hotel reservations agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hotel reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a hotel reservations agent?

Hotel reservations agents are professionals who assist guests with booking accommodations at hotels. They handle inquiries about room availability, rates, and amenities, and process reservations either over the phone, online, or in person. These agents may also answer questions about hotel services, modify or cancel bookings, and ensure special requests are communicated to the hotel staff. Their role is crucial in providing excellent customer service and maximizing hotel occupancy.

What are the key skills and qualifications needed to thrive as a hotel reservations agent, and why are they important?

To thrive as a Hotel Reservations Agent, you need strong organizational skills, attention to detail, and a background in hospitality or customer service, often supported by a high school diploma or equivalent. Proficiency with property management systems (PMS), reservation software, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a friendly, patient demeanor are standout soft skills in this role. These skills ensure accurate bookings, positive guest experiences, and efficient operation within a competitive hospitality environment.

What are some common challenges faced by hotel reservations agents, and how can they be managed effectively?

Hotel Reservations Agents often face challenges such as managing high call volumes during peak seasons, handling last-minute booking changes, and dealing with overbooking situations. To manage these effectively, agents rely on strong communication skills, attention to detail, and the ability to stay calm under pressure. Utilizing reservation systems efficiently and collaborating closely with front desk and housekeeping teams helps ensure smooth operations and a positive guest experience. Continuous training and staying updated on hotel policies also contribute to handling these challenges successfully.

What is the difference between Hotel Reservations Agent vs Front Desk Clerk?

AspectHotel Reservations AgentFront Desk Clerk
Primary RoleHandles booking and reservation inquiriesManages guest check-in/out and general front desk duties
Work EnvironmentOffice setting, reservation systemsFront desk, lobby area
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Industry UsageHotels, travel agenciesHotels, motels

While both roles involve guest interaction, the Hotel Reservations Agent primarily focuses on booking and managing reservations, often working behind the scenes. The Front Desk Clerk handles guest check-in/out and provides direct customer service at the hotel front desk. Understanding these differences helps job seekers find the right position in the hospitality industry.

How to be a hotel reservations agent?

To become a hotel reservations agent, you typically need strong customer service skills, proficiency with reservation systems like Opera or Fidelio, and good communication abilities. A high school diploma is usually required, and some employers may prefer prior experience in hospitality or sales. Training is often provided on the job to familiarize new agents with specific booking procedures and software.

Is a hotel reservations agent a good job?

A hotel reservations agent is a customer service role that involves handling booking inquiries, managing reservations, and using reservation systems. It can offer flexible hours and opportunities to develop communication skills, but may involve dealing with difficult customers and repetitive tasks. Overall, it can be a suitable entry-level position for those interested in the hospitality industry.
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For Hotel Reservations Agent jobs, the most frequently searched job titles are:

Hotel Reservations Agent jobs near you
Infographic showing various Hotel Reservations Agent job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Dallas, TX • On-site

Royal Lahaina Resort
See more jobs at Royal Lahaina Resortexternal

$16 - $19.75/hr

Other

Posted 29 days ago

Job description

Job Title

Reservations Agent

Company

Highgate Hotels

Location

The Joule Dallas, TX

Overview

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.

Responsibilities

Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

Answer guest inquiries about hotel services, facilities and hours of operation.

Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

Enter reservations into the computer according to standard operating procedures.

Communicate and work closely with the Sales Department concerning group bookings.

Maintain availability calendar and communicate all relevant information to the operations staff.

Maintain accurate files and reports.

Handle all special reservations, to include V.I.P. reservations, packages and discounts.

Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.

Attend and give input on trends and opportunities to maximize revenue.

Complete forecasts as required by management.

Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.

Post no-show revenue daily, if required at property.

Process travel agent checks, if required at property.

Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.

Communicate availability to wholesalers.

Call for occupancy at area hotels.

File reservations and group contracts.

Review Reservations logbook and Guest Request log on a daily basis.

Send confirmations.

Process advance deposit/balance sheet.

Process brochure requests.

Forecast packages according to hotel standards.

Research travel agent commissions.

Qualifications

High School diploma or equivalent required.

Experience in a hotel or a related field preferred.

College course work in related field helpful.

Apply