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Hotel Technology Jobs in Washington (NOW HIRING)

MCR Hotels

General Manager

Linthicum, MD · On-site

$85K - $95K/yr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

MCR Hotels

Front Desk Agent

Linthicum, MD · On-site

$16 - $17/hr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

I C S Inc

Be Seen First

Hotel Security Officers

Washington, DC · On-site

$22 - $25/hr

Patrol and monitor hotel premises to ensure the safety and security of guests, employees, and ... technology including walk-through metal detectors and X-ray screening - K9 bomb detection services ...

MCR Hotels

Night Auditor

Linthicum, MD · On-site

$17 - $18/hr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

I C S Inc

Be Seen First

Hotel Security Officers

Washington, DC · On-site

$22 - $25/hr

Patrol and monitor hotel premises to ensure the safety and security of guests, employees, and ... technology including walk-through metal detectors and X-ray screening - K9 bomb detection services ...

MCR

Sales Director

Linthicum, MD · On-site

$90 - $130/hr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

mcr

Sales Director

Annapolis, MD · On-site

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

MCR

General Manager

Linthicum, MD · On-site

$90 - $130/hr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

mcr

Front Desk Agent

Annapolis, MD

$14 - $17.75/hr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

mcr

General Manager

Annapolis, MD · On-site

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

mcr

Night Auditor

Annapolis, MD · On-site

$14.75 - $19.75/hr

Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service ...

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Hotel Technology information

What is hotel technology?

Hotel technology refers to the various digital tools and systems used in the hospitality industry to improve guest experience, streamline operations, and increase efficiency. This can include property management systems, online booking engines, mobile check-in apps, smart room controls, and guest communication platforms. By integrating these technologies, hotels can offer personalized services, automate routine tasks, and stay competitive in the ever-evolving hospitality market.

What are the key skills and qualifications needed to thrive in hotel technology?

To thrive in Hotel Technology, you need a strong understanding of IT systems, networking, and hospitality management software, often supported by a degree in computer science or hospitality technology. Familiarity with property management systems (PMS), point-of-sale (POS) systems, and guest experience platforms, as well as certifications like CompTIA or vendor-specific credentials, is typically required. Strong problem-solving abilities, communication skills, and adaptability help you excel when supporting both staff and guests. These skills ensure seamless technology operations, optimized guest experiences, and quick resolution of technical issues in a dynamic hospitality environment.

How does the hotel technology role collaborate with other departments to enhance guest experience?

Hotel Technology professionals work closely with front desk staff, housekeeping, and management to implement and support systems that streamline operations and improve guest satisfaction. For example, they may coordinate with the front desk to ensure property management systems are user-friendly, or with housekeeping to integrate mobile communication tools. By facilitating technology adoption and providing ongoing support, they help other departments deliver seamless service and respond quickly to guest needs. Regular cross-departmental meetings and training sessions are common to align technology use with operational goals.

What is the difference between Hotel Technology vs Hotel IT Support?

AspectHotel TechnologyHotel IT Support
Primary FocusImplementing and managing hotel-specific technology systemsProviding technical support and troubleshooting for hotel IT issues
Required SkillsSystems integration, software management, hardware deploymentTechnical troubleshooting, network support, user assistance
Work EnvironmentHotels, technology departments, vendor interactionsHotel premises, IT help desks, support teams
CertificationsIT certifications (e.g., CompTIA, Cisco), hotel tech trainingIT certifications (e.g., CompTIA, Network+), support training

Hotel Technology focuses on deploying and managing hotel-specific systems like property management and booking software, while Hotel IT Support handles troubleshooting and maintaining these systems. Both roles require technical skills and certifications but differ in their primary responsibilities and daily tasks.

What are popular job titles related to Hotel Technology jobs in Washington?

For Hotel Technology jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Hotel Technology jobs in Washington look for?

The top searched job categories for Hotel Technology jobs in Washington are:

What cities in Washington are hiring for Hotel Technology jobs?

Cities in Washington with the most Hotel Technology job openings:

Hotel Technology jobs near you
Infographic showing various Hotel Technology job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution.

FLEX Manager, Command Center, Digital + Technology Transformation

Bethesda, MD • On-site

Marriott
Traveler Accommodation • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,189 frontline employees who took The Breakroom Quiz

55th of 108 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Marriottexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

This is a temporary position.

The assignment duration is through October 25, 2027.

JOB SUMMARY

The Manager, Command Center - Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott's Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

 Education and Experience

Required

  • Bachelor's degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience. 
  • 3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles. 
  • Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents. 
  • Fluent in English and Spanish required with Portuguese preferred.

Preferred

  • Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models. 
  • Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues. 
  • Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

 

   CORE WORK ACTIVITIES 

  • Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities. 
  • Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations. 
  • Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution. 
  • Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress. 
  • Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle. 
  • Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
  • Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum. 
  • Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management. 
  • Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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