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Hotel Room Controller Jobs (NOW HIRING)

Golden Nugget

Hotel Revenue Coordinator

Stateline, NV · On-site

$20/hr

Monitor room inventory daily and sets restrictions accordingly (minimum/maximum length of stay ... Work performed indoors in a climate-controlled environment. There are occasional hot and cold ...

Loews Hotels

Rooms Controller (Full Time)

Tucson, AZ · On-site

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our ... A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest ...

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Hotel Room Controller information

See salary details

$54K

$90.2K

$129K

How much do hotel room controller jobs pay per year?

As of Sep 11, 2026, the average yearly pay for hotel room controller in the United States is $90,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What is a hotel room controller?

Hotel room controllers are professionals responsible for managing room inventory, allocation, and availability in a hotel. They coordinate with front desk staff, housekeeping, and reservations to ensure guests are assigned appropriate rooms and that occupancy is maximized. Room controllers also handle special requests, resolve overbooking situations, and use property management systems to track and optimize room assignments. Their role is crucial in maintaining guest satisfaction and efficient hotel operations.

How does a hotel room controller contribute to maximizing occupancy and guest satisfaction?

A Hotel Room Controller plays a crucial role in managing room assignments and inventory to ensure that occupancy rates are optimized while accommodating guest preferences and special requests. They closely coordinate with the front desk, housekeeping, and reservations teams, balancing operational needs with guest expectations. This role often involves problem-solving in real time, such as handling overbookings or last-minute changes. By effectively managing room blocks and communicating with different departments, Room Controllers help prevent service issues and enhance the overall guest experience.

What are the key skills and qualifications needed to thrive as a hotel room controller, and why are they important?

To thrive as a Hotel Room Controller, you need strong organizational skills, attention to detail, and experience in hospitality or front desk operations, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera and reservation software is typically required. Excellent communication, multi-tasking, and problem-solving abilities help you coordinate with housekeeping, front desk, and guests effectively. These skills ensure optimal room assignments, guest satisfaction, and efficient hotel operations.

What is the difference between Hotel Room Controller vs Housekeeping Supervisor?

AspectHotel Room ControllerHousekeeping Supervisor
CredentialsBasic hospitality certifications, on-the-job trainingHospitality or management certifications often preferred
Work EnvironmentFront desk, guest rooms, hotel management areasHotel floors, housekeeping departments, staff management
Employer & Industry UsageHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Primary ResponsibilitiesMonitoring room status, coordinating guest requests, managing room availabilityOverseeing housekeeping staff, ensuring cleanliness standards, managing schedules

The Hotel Room Controller focuses on managing room availability and guest requests, often working closely with front desk staff. In contrast, the Housekeeping Supervisor oversees cleaning staff and maintains cleanliness standards. Both roles are essential in hotel operations but differ in scope and responsibilities.

What cities are hiring for Hotel Room Controller jobs?

Cities with the most Hotel Room Controller job openings:

What are popular job titles related to Hotel Room Controller jobs?

For Hotel Room Controller jobs, the most frequently searched job titles are:

Hotel Room Controller jobs near you
Infographic showing various Hotel Room Controller job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 23% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,161 per year, or $43.3 per hour.

Rooms Controller (Temporary Full Time)

Pismo Beach, CA • On-site

Vespera Pismo Beach
See more jobs at Vespera Pismo Beachexternal

$20.01/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Coordinate all guest room assignments and pre-blocking of special requests, focusing on VIP arrivals and guest preferences.

  • Manage check-in, check-out, and reservation processes, including verifying reservations, billing, and activating room keys.

  • Follow up with guests to ensure their requests or problems have been addressed and provide additional guest services as assigned.

Job description

Compensation: $20.01 per hour
This is a temporary full-time position with a duration not to exceed six (6) months.
Why work for Vespera Resort on Pismo Beach?
Vespera on Pismo Beach is the premier luxury resort on the central coast offering authentically local experience and engaging service is recognized as a leader in the community. Our beachfront property is gorgeous and we have direct access to the Pismo Pier.
Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience unrivaled and effortless.
Vespera Pismo Beach offers competitive pay and a very complete benefits package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided daily to our employees.
Summary of Job Description
The Rooms Controller is a major role of importance within the Front Office. Responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team. As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.
Work Hours
  • Will be required to work flexible scheduled shifts based on business needs.
  • Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements
  • Understand the mission, vision, and goals of the hotel.
  • Must be able to prioritize and work efficiently with limited supervision.
  • Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
  • Must possess basic computer skills.
  • Strong attention to detail and the ability to handle multiple tasks simultaneously.
  • General knowledge of the city where the hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services, and its facilities.
  • Ability to handle cash and balance cash drawer required.
  • Strong team player, able to partner with management and other employees in a professional manner.

Job Responsibilities
  • Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, responding to guest requests, and settling accounts while providing exceptional service
  • Take the initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions.
  • Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Assign rooms according to guest requests and preferences whenever possible.
  • Pre-register designated guests.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document exceptions.
  • Verify and adjust billing for guests. File guest paperwork or documentation.
  • Set up/process all guest check-ins/check-outs. Activate room keys.
  • Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
  • Run daily reports.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
  • Book reservations for those guests who approach the Front Desk.
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.
  • Support front desk agents and PBX/Guest Service Agents as needed.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
  • Follow 4 Keys service standards, standard operation procedures, and safety standards.
  • Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
  • Follow safety and security procedures.
  • Adhere to attendance and reliability standards.
  • Additional guest services duties as assigned by management.
  • Follow all additional duties as assigned by management.

VPB Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: cc-recruiting@PeregrineHG.com
VPB Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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