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Hotel Operations Manager Jobs in Worcester, MA (NOW HIRING)

Monarch Place

Housekeeping Supervisor

Worcester, MA · On-site

$17/hr

... hotel operations and guest satisfaction Skills and Qualifications: - Previous supervisory ... management training is a plus We pride ourselves on fostering a positive work environment that ...

Hotel Spero

FRONT DESK AGENT

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ...

Monarch Place

Chief Engineer

Worcester, MA · On-site

... operational inefficiencies - Manage the department's budget, inventory, and procurement of supplies and equipment - Ensure compliance with safety regulations, building codes, and hotel policies ...

Benchmark

Group Sales Manager

Newton, MA

The Group Sales Manager will work closely with Revenue Management, Catering, Event Management and hotel Operations to ensure business is both profitable for the hotel and successfully executed for ...

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All JobsHotel Operations JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Worcester, MA

Hotel Operations Manager information

See Worcester, MA salary details

$29.9K

$54.9K

$92.8K

How much do hotel operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for hotel operations manager in Worcester, MA is $54,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $63,400.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
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Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,923 per year, or $26.4 per hour.

Banquet Manager | Wellsworth Hotel

Shaner Hotels

Southbridge, MA • On-site

Other

Posted 12 days ago

Shaner Hotel Group rating

6.9

Company rating: 6.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Shaner Hotels has an exciting opportunity at our 203-room Wellsworth Hotel in beautiful Southbridge, Massachusetts. Blending historic charm with modern sophistication, the Wellsworth Hotel offers guests an exceptional experience in a beautifully restored property featuring contemporary amenities, timeless character, and world-class hospitality.

Located in the heart of charming New England, the hotel is conveniently positioned within an hour's drive of both Boston and Hartford, making it an ideal destination for business, leisure, and group travelers. As an IACC-accredited conference center, the Wellsworth Hotel features 24,000 square feet of state-of-the-art meeting and event space, providing an impressive setting for corporate meetings, conferences, weddings, and social gatherings.

Guests enjoy a full-service hospitality experience with elegant accommodations, an exceptional food and beverage operation, a restaurant and lounge, indoor pool, and an extensive fitness center featuring racquetball and basketball courts. The Wellsworth Hotel combines the warmth and character of a historic property with the technology, comfort, and service standards expected from a modern hotel.

If you're passionate about hospitality and dedicated to creating memorable guest experiences, The Wellsworth Hotel offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to excellence, innovation, and delivering exceptional service in a truly unique New England destination.


Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.



Responsibilities
The Banquet Manager will be responsible for the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Banquet Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
  • Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
  • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
  • Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
  • Develops accurate and aggressive short- and long-range financial objectives for the Banquet Department consistent with property objectives.
  • Responsible for responding and handling all guest related issues pertaining to the department.
  • Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
  • Manages all aspects of employee performance to ensure productivity and a quality work environment.
  • Maintains and is responsible for Banquet Department's annual budget.
  • Other duties as assigned.
Qualifications
  • Minimum of two years of supervisory experience in banquet operations.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • ServSafe and/or food safety training.
  • Alcohol awareness training (such as TIPS)
  • Familiarity with sales and marketing tools for banquets and BEO's.
  • Ability to write routine reports and correspondence.
  • Ability to accurately compute mathematical calculations and use required measurement tools.
  • Ability to prepare budgets and ensure cost controls.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

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