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Hotel Operations Manager Jobs in Reston, VA (NOW HIRING)

Marriott

Operations Manager

Washington, DC

JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott International

Operations Manager

Washington, DC · On-site

$28.85 - $37.50/hr

JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments ... OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Sage Hospitality

Rooms Operations Manager

Alexandria, VA · On-site

$60K - $65K/yr

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial ...

Sage Hospitality

Rooms Operations Manager

Alexandria, VA · On-site

$60K/yr

Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding ...

Marriott

Operations Manager

Herndon, VA · On-site

JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott International

Operations Manager

Herndon, VA · On-site

$28.35 - $32.69/hr

JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments ... OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott

Director of Operations

Washington, DC · On-site

Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals Monitors hotel operations sales ...

Marriott

Director of Operations

Washington, DC · On-site

Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals Monitors hotel operations sales ...

Marriott

Night Auditor & Hotel Operations

Silver Spring, MD · On-site

$15.50 - $20.50/hr

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain ...

Marriott

Rooms Operations Manager

Washington, DC

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... CORE WORK ACTIVITIES Leading Room Operations Team Verifies that goals are being translated to the ...

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All JobsHotel Operations JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Reston, VA

Hotel Operations Manager information

See Reston, VA salary details

$31.2K

$57.3K

$96.8K

How much do hotel operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for hotel operations manager in Reston, VA is $57,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,100.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.
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Hotel Operations Manager jobs near you

Operations Manager

Marriott

Washington, DC

Full-time

Re-posted 12 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,184 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 

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