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Guest Experience Manager Jobs in Reston, VA (NOW HIRING)

LEGOLAND

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed ... Minimum of 2 years of supervisory experience in hospitality, guest services, retail, entertainment ...

LEGOLAND Parks

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed ... Minimum of 2 years of supervisory experience in hospitality, guest services, retail, entertainment ...

VIO Med Spa

Guest Experience Specialist

Woodbridge, VA · On-site

$17/hr

Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through ...

Marriott

Guest Experience Specialist

Sterling, VA · On-site

$17.95/hr

N Position Type Non-Management Pay Range: $17.95-$17.95 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Specialist

Herndon, VA · On-site

$17.95/hr

N Position Type Non-Management Pay Range: $17.95-$17.95 per hour Tip Eligible: Y POSITION SUMMARY ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Expert

Falls Church, VA · On-site

$18.65 - $19.15/hr

N Position Type Non-Management Pay Range: $18.65-$19.15 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

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Guest Experience Manager information

See Reston, VA salary details

$13

$20

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How much do guest experience manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for guest experience manager in Reston, VA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $20.53 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are the most commonly searched types of Guest Experience jobs in Reston, VA? The most popular types of Guest Experience jobs in Reston, VA are:
What job categories do people searching Guest Experience Manager jobs in Reston, VA look for? The top searched job categories for Guest Experience Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Guest Experience Manager jobs? Cities near Reston, VA with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,203 per year, or $20.3 per hour.

Member Relations & Guest Experience Manager

The Park at 14th

Washington, DC • On-site

$80K - $130K/yr

Full-time

Medical

Re-posted 13 days ago

Job description

THE PARK AT 14TH

Washington, DC Upscale Dining Nightlife Private Events

NOW HIRINGMember Relations & Guest Experience Manager

$80,000 - $130,000 annually | Based on experience & performance

This isn't hospitality as usual.

At The Park at 14th, we create moments people remember - where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don't just visit - they belong.

We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests - it's about owning relationships, driving retention, and using data to elevate every experience.

If you can make every high-profile guest feel like the most important person in the room - and turn that connection into lasting engagement - this role is for you.

What You'll OwnGuest & Member Experience
  • Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
  • Build and nurture authentic, long-term relationships with high-value guests and regulars
  • Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
  • Maintain a confident, polished presence that reflects the brand at all times
Client Intelligence & Data Strategy (Core Function)

This is what sets this role apart.

You will transform every guest interaction into meaningful insight:

  • Capture and maintain detailed guest profiles - preferences, visit history, spend behavior, and key milestones
  • Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
  • Identify VIPs, high-potential members, and win-back opportunities
  • Deliver insights that enable teams to provide personalized, anticipatory service
  • Analyze trends to uncover loyalty gaps and revenue opportunities
  • Partner with leadership to convert one-time guests into repeat, high-value members
Member Development & Retention
  • Oversee member reservations and special requests with white-glove precision
  • Re-engage lapsed members and cultivate high-potential relationships
  • Collaborate with operations, culinary, and events teams to ensure seamless execution
  • Identify and convert prospective members through targeted, personalized outreach
Who You Are
  • You command a room with confidence, warmth, and presence
  • You understand that relationship-building is both emotional and data-driven
  • You have experience in upscale hospitality, luxury service, nightlife, or events
  • You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
  • You are detail-oriented and CRM-driven - every interaction matters, and you treat it that way
  • You thrive under pressure, solve problems quickly, and follow through relentlessly
  • You present yourself with professional polish - in appearance, communication, and mindset
What We Offer
  • Competitive salary of $80,000-$130,000, with performance-based growth
  • Health insurance benefits
  • Parking provided
  • Direct exposure to ownership and a clear path to senior leadership
  • A role at the center of one of DC's most dynamic hospitality venues
  • An environment where relationship-building and business impact go hand in hand
Ready to Own the Room?

Submit your resume along with a short introduction highlighting:

  • Your experience in hospitality, events, or client-facing roles
  • How you've used data and relationships to drive loyalty or revenue

The Park at 14th Washington, DC

Employment Type: FULL_TIME

Apply