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Guest Experience Manager Jobs in Reston, VA (NOW HIRING)

Benchmark

Assistant Guest Experience Manager

Potomac, MD · On-site

$85K - $88K/yr

Assistant Guest Experience Manager We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development ...

VIO Med Spa

Guest Experience Specialist

Woodbridge, VA · On-site

$17/hr

Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through ...

Marriott

Guest Experience Specialist

Silver Spring, MD · On-site

$19.53 - $21/hr

N Position Type Non-Management Pay Range: $19.53-$21.00 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Specialist

Herndon, VA · On-site

$17.95/hr

N Position Type Non-Management Pay Range: $17.95-$17.95 per hour Tip Eligible: Y POSITION SUMMARY ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Specialist

Chantilly, VA · On-site

$17.95/hr

N Position Type Non-Management Pay Range: $17.95-$17.95 per hour Tip Eligible: Y POSITION SUMMARY ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Expert

Gaithersburg, MD · On-site

$20.02 - $21.53/hr

N Position Type Non-Management Pay Range: $20.02-$21.53 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Expert

Arlington, VA · On-site

$23.28 - $25.75/hr

N Position Type Non-Management Pay Range: $23.28-$25.75 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ...

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Guest Experience Manager information

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How much do guest experience manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for guest experience manager in Reston, VA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $20.53 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

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What are the most commonly searched types of Guest Experience jobs in Reston, VA?

The most popular types of Guest Experience jobs in Reston, VA are:

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Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,203 per year, or $20.3 per hour.

Assistant Guest Experience Manager

Potomac, MD • On-site

Benchmark
See more jobs at Benchmarkexternal

$85K - $88K/yr

Full-time

Posted 6 days ago

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.


At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.


Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.
At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.
Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

What you will have an opportunity to do:

Assistant Guest Experience Manager
Job Description

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at The Potomac Hotel live by our Vision, Brand Promise, and Core Values.

POSITION OBJECTIVE

The Assistant Guest Experience Manager supports the Front Office team in overseeing all aspects of guest services to ensure a seamless and exceptional experience for every guest.

ESSENTIAL JOB FUNCTIONS

  • Assist in greeting and welcoming guests upon arrival and during their stay.
  • Develop and maintain positive relationships with guests, understanding their needs and preferences.
  • Address and resolve guest complaints and issues promptly and effectively.
  • Ensure VIP guests receive personalized service and amenities
  • Support Front Office team in daily operations and decision-making
  • Coordinate with other departments within the hotel to ensure guest requests are fulfilled.
  • Handle special requests and arrangements for guests, such as transportation, dining reservations and event planning.

What are we looking for?

  • Must be available to work a flexible schedule to include nights, weekends and holidays
  • High school diploma or equivalent
  • Previous hotel or resort Guest Service experience preferred
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift

Compensation:

$85000

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$88000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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