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Guest Experience Manager Jobs in Reston, VA (NOW HIRING)

CAMP

Guest Experience Host Performer

Tysons Corner, VA · On-site

$19/hr

The Guest Experience Host Performer serves as a crucial frontline representative, seamlessly ... line management for character meet-and-greets, ensuring safety and efficiency. * Adapt & Engage:

CAMP

Guest Experience Host Performer

Mclean, VA · On-site

$19/hr

Guest Experience Host Performer Mc Lean, VA (Tysons Corner) Launched in 2018, CAMP is a Family ... line management for character meet-and-greets, ensuring safety and efficiency. * Adapt & Engage:

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Guest Experience Manager information

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How much do guest experience manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest experience manager in Reston, VA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $20.53 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are the most commonly searched types of Guest Experience jobs in Reston, VA? The most popular types of Guest Experience jobs in Reston, VA are:
What job categories do people searching Guest Experience Manager jobs in Reston, VA look for? The top searched job categories for Guest Experience Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Guest Experience Manager jobs? Cities near Reston, VA with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,203 per year, or $20.3 per hour.

Guest Experience Host Performer

CAMP

Tysons Corner, VA • On-site

$19/hr

Part-time

Re-posted 3 days ago

Job description

About CAMP

Launched in 2018, CAMP is a Family Experience Company known for pioneering a unique shop-and-play hybrid model. Our physical locations across the country serve as a dynamic destination where retail meets entertainment. Each store features rotating immersive experiences designed to inspire families to play, explore, and create unforgettable memories together. We believe that play connects us all, and at CAMP, we ensure it's bigger, bubblier, and sillier than anywhere else.

What is the Role? 

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team!  The Guest Experience Host Performer serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.

Core ResponsibilitiesImmersive Performance & Guided Play
  • Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
  • Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.
  • Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.
  • Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.
Retail Sales & Customer Experience
  • Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
  • Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
  • Personal Shopping: Customize personal shopping experiences based on family interests and what they'd like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
  • Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.
Operations, Maintenance, & Team Support
  • Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
  • Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
  • Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
  • Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
  • Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.

Position Details & Requirements

Compensation:  $19.00/hr

Hours/Availability:

  • This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 68 hours. 
  • Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.

Mandatory Requirements:

  • Must be 18 years of age or older. 
  • Must be local to the area. 
  • Must be authorized to work in the United States.

Required Skills:

  • Energy, enthusiasm, and a guest-first mindset. 
  • Passion for selling and working with people. 
  • Prior experience in retail, child-care, child development/education, or performing arts.
  • Patience, warmth, joy, and humor.

Physical Demands:

  • Ability to be on your feet for up to 8 hours, continuously moving around the store. 
  • Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).

Employee Perks:

  • Employee Assistance Program
  • 20% off merchandise
  • 1.5 x pay on six specific holidays

Apply