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Hotel Operations Manager Jobs in Potomac, MD (NOW HIRING)

AC Hotel Bethesda

Operations Manager

Bethesda, MD · On-site

Coach and support hotel team to effectively manage wages and controllable expenses. Strives to ... Pulls together resources to resolve guest and operational issues and impact results * Is highly ...

Crescent

Hotel Manager | New York

Fairfax, VA · On-site

$135K/yr

The Hotel Manager is responsible for overseeing the daily hotel operations with a strong focus on guest satisfaction, associate development, service quality, and operational efficiency. This role ...

OTO Development

Operations Manager

Bethesda, MD · On-site

Coach and support hotel team to effectively manage wages and controllable expenses. Strives to ... Pulls together resources to resolve guest and operational issues and impact results * Is highly ...

OTO Development

Operations Manager

Washington, DC

Coach and support hotel team to effectively manage wages and controllable expenses. Strives to ... Pulls together resources to resolve guest and operational issues and impact results * Is highly ...

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Hotel Operations Manager information

See Potomac, MD salary details

$31K

$56.9K

$96.2K

How much do hotel operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for hotel operations manager in Potomac, MD is $56,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs

What job categories do people searching Hotel Operations Manager jobs in Potomac, MD look for?

The top searched job categories for Hotel Operations Manager jobs in Potomac, MD are:

What cities near Potomac, MD are hiring for Hotel Operations Manager jobs?

Cities near Potomac, MD with the most Hotel Operations Manager job openings:

Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Potomac, MD as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $56,930 per year, or $27.4 per hour.

Operations Manager-Fort Meade

InterContinental Hotels Group

Fort George G Meade, MD • On-site

$64 - $71/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Manage the day-to-day hotel operations, including staffing, policies, and procedures.

  • Oversee guest experience by responding to complaints, reviewing feedback, and implementing service improvements.

  • Assist in developing and monitoring financial and operational plans, including controlling costs and recommending capital improvements.

Job description

Hotel Brand: IHG Army Hotels

Location: United States, Maryland, Fort George G Meade

Job number: 165482

As Operations Manager, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

Key Accountabilities People
  • Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance.
  • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
  • Recommend or initiate any HR related actions where needed.
  • Drive a great working environment for teams to thrive – connect departments to create sense of one team.
  • Oversee the day‑to‑day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
  • Monitor and report variances against budget and control labour costs and other expenses.
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
  • Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
Guest Experience
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Review guest feedback and implement strategies for continuous improvement.
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
  • Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.
Responsible Business
  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
  • Comply with federal, state and local laws regarding health, safety and alcohol services.
  • Maintain a focus and commitment to operating a “green” hotel.
  • Perform other duties as assigned. May also serve as manager on duty.
Key Skills & Experiences
  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
  • Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
  • Previous extended stay experience or experience in a hotel of similar size and complexity preferred.
  • Must speak fluent English.

The salary range for this role is $64,000 to $71,000. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

EEO Is The Law – Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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