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Hotel Operations Manager Jobs in Maple, ON (NOW HIRING)

InnVest Hotels LP

Sales Manager

Toronto, ON

Our management team also oversees day-to-day operations at nearly 90 additional hotels, making ... InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to ...

InnVest Hotels LP

Housekeeping Manager

Toronto, ON

Assists the Director of Housekeeping in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel's high standard of cleanliness.

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Hotel Operations Manager information

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs

What cities near Maple, ON are hiring for Hotel Operations Manager jobs?

Cities near Maple, ON with the most Hotel Operations Manager job openings:

Hotel Operations Manager jobs near you

Mid-Senior Hospitality Professionals

Hire Resolve.com

Brampton, ON • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago

Job description

Hire Resolve is assisting hospitality organizations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Canada. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to expand scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as performance and business needs align.

Key Responsibilities
  • Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets
  • Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation
  • Manage staffing, scheduling, and team performance through coaching, training, and structured performance management
  • Oversee departmental budgets, forecasting, and cost controls, including labour productivity, procurement efficiency, and waste reduction
  • Implement SOPs, brand standards, and compliance processes aligned to Canadian workplace expectations, including OHS requirements and incident reporting
  • Maintain food safety and hygiene standards where relevant, including audit readiness and inspection preparation
  • Partner with sales, marketing, and revenue functions to optimize occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
  • Manage supplier relationships, inventory control, and operational readiness for peak periods, group bookings, and special events
  • Produce operational reporting, analyze KPIs, and lead continuous improvement initiatives across service, efficiency, and quality
  • Support strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment

Requirements

  • Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
  • 5–12+ years of progressive hospitality experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations)
  • Demonstrated leadership capability, with experience managing teams and operational performance in service-focused environments
  • Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making
  • Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, scheduling/labour management platforms, and advanced Excel)
  • Working knowledge of Canadian employment practices and health and safety expectations (including OHS compliance; requirements may vary by province)
  • Strong communication skills in English; French is an advantage for roles in Quebec and bilingual environments
  • Flexibility to support operational schedules, including evenings, weekends, and holidays, as required in hospitality

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development