... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
$21.75 - $31.75/hr
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
$21.75 - $31.75/hr
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
$21.75 - $31.75/hr
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
$21.75 - $31.75/hr
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Retail Operations Manager
Cambridge, ON · On-site
... hotel cleaning, salon cleaning, etc.) * Validates completion of assigned operational messages and ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Sales & Events Manager- Delta Guelph Conference Centre, ON
Guelph, ON · On-site
CA$50K - CA$55K/yr
Manage the sales process from initial inquiry through contracting, room block management, event ... Act as the primary liaison between the client and hotel operations throughout the event process.
Quick apply
Sales & Events Manager- Delta Guelph Conference Centre, ON
Guelph, ON · On-site
CA$50K - CA$55K/yr
Manage the sales process from initial inquiry through contracting, room block management, event ... Act as the primary liaison between the client and hotel operations throughout the event process.
F&B Manager - Hotel
Stratford, ON · On-site
TreowGroup Recruitment, on behalf of our Luxury Hotel client located in Stratford, ON, is hiring ... The F&B Manager to lead the day-to-day operation of our restaurant, lounge, room service, banquets ...
Quick apply
F&B Manager - Hotel
Stratford, ON · On-site
TreowGroup Recruitment, on behalf of our Luxury Hotel client located in Stratford, ON, is hiring ... The F&B Manager to lead the day-to-day operation of our restaurant, lounge, room service, banquets ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the ... OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the ... OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the ... OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant ...
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the ... OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant ...
... experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations) * Demonstrated leadership capability, with experience managing teams and operational ...
... experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations) * Demonstrated leadership capability, with experience managing teams and operational ...
... experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations) * Demonstrated leadership capability, with experience managing teams and operational ...
Quick apply
... experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations) * Demonstrated leadership capability, with experience managing teams and operational ...
Housekeeping Manager - TownePlace Suites Woodstock, ON
Woodstock, ON · On-site
CA$46K - CA$48K/yr
* Hotel Equities, a multi-award-winning hotel development and hospitality management company, is ... operation of the hotel facilities. Associates who violate hotel rules and regulations will be ...
New
Quick apply
Housekeeping Manager - TownePlace Suites Woodstock, ON
Woodstock, ON · On-site
CA$46K - CA$48K/yr
* Hotel Equities, a multi-award-winning hotel development and hospitality management company, is ... operation of the hotel facilities. Associates who violate hotel rules and regulations will be ...
New
Hotel Operations Manager information
What does a hotel operations manager do?
A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.
What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?
To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.
What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?
A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.
What is operations management in hotels?
Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs
What job categories do people searching Hotel Operations Manager jobs in Kitchener, ON look for?
The top searched job categories for Hotel Operations Manager jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Hotel Operations Manager jobs?
Cities near Kitchener, ON with the most Hotel Operations Manager job openings:
Full-time
Medical, Retirement, PTO
Re-posted 12 days ago
PetSmart rating
6.1
Based on 1,112 frontline employees who took The Breakroom Quiz
22nd of 39 rated national retailers
Job description
See More See Less
Job Description
PetSmart does Anything for - JOIN OUR TEAM!
Retail Operations Manager
About Life at PetSmart
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.
Benefits that benefit you
Take care of yourself and your family members-whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:
- Paid Weekly
- Health & Wellness Benefits*
- Group Registered Retirement Plan (RRSP) with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job summary
PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
- Participates in employment decisions such as recruiting, interviewing, and coaching.
- Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
- Address and administer associate complaints and grievances.
- Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
- Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
- Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
- Validates completion of assigned operational messages and engagement video compliance.
- Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
- Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience:
- Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
- Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
- Evaluates operations and seeks opportunities to continuously improve experiences and services.
- Maintains vendor relationships, backroom standards, and communication boards.
- Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
- Identifies and reacts to sales trends through analysis and merchandising activities.
- Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
- Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
- Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
Expense Management:
- Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
- Analyzes inventory management reporting to identify trends, opportunities, and root causes.
- Manages expenses such as labor and supplies, as well as any other relevant store metrics.
- Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Qualifications
- 3+ years of retail leadership or experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory responsibilities
- Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.
- Responsible for employment decisions and associate development.
Essential physical demands and work environment
- Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/
Pay Details
$21.75 - 31.75
Pay Rate Type
Hourly
Apply Now
About PetSmart
Sourced by ZipRecruiter
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. With 50,000+ associates nationwide, we foster a culture grounded in integrity, teamwork, and inclusion - where your voice is heard, your efforts are valued and your career can thrive. Together, we make a difference for pets, their people and each other.
Industry
Retail and legal services
Company size
10,000+ Employees
Headquarters location
Phoenix, AZ, US